得知真相，大叔愣了愣。大堂经理随即追问客服，确认欠款已全部还清，后续无额外扣款，并协助大叔 在手机上查询核实。大叔握着大堂经理的手满脸歉意："小伙子，对不起，刚才我太冲动错怪你们了， 多亏你们帮忙。" 大堂经理笑着回应："这都是我们该做的，您满意就好。" 大堂经理随即指导大叔联系该软件客服，弄清缘由。因咨询人数多，电话多次占线，大堂经理反复拨 打，期间不断与大叔沟通，缓解他的焦虑。十几分钟后，客服电话终于接通。经核实，大叔几年前曾通 过该软件办理借款未及时还清。前段时间新办银行卡时，预留手机号与软件绑定手机号一致，且办卡时 选择了自动绑定第三方软件，系统检测到新卡有余额后，自动扣除了欠款及逾期费用。 江南时报讯 "你们银行乱扣费！我卡上平白无故少了两百多块钱！"一阵急促又愤怒的声音打破了南通 如东大豫支行的宁静。只见一位中年大叔满脸通红，双手重重拍在柜台上，引得其他客户纷纷侧目。 大堂经理闻声立刻上前，没有丝毫慌乱。他温和地安抚："大叔您先消消气，有问题我们一起帮您解 决。"随后大堂经理带领大叔前往休息室，递上一杯温热的白开水。接过水杯的瞬间，大叔语气也缓和 了些："我就是想不通，我前几天刚办卡，一发工资，银 ...

Core Viewpoint - Qilu Bank's Yantai Longkou Branch emphasizes a customer-centric service philosophy, demonstrating care and efficiency in addressing client needs, particularly for vulnerable groups [1] Group 1: Customer Service Initiatives - The bank provided on-site service to a hospitalized client, Mr. Li, who needed to sell his property to cover medical expenses but faced challenges due to lack of accessible banking facilities [1] - A special customer service plan was activated, allowing bank staff to use mobile devices to complete the entire process of opening a bank account at the hospital [1] - This initiative ensured that the sale proceeds were received promptly, securing necessary funds for Mr. Li's ongoing treatment [1] Group 2: Future Service Commitment - Qilu Bank's Yantai Branch plans to continue expanding its service offerings to cater to special groups, aiming to create a more accessible and caring financial service environment [1] - The bank's approach not only focuses on transaction completion but also emphasizes the emotional connection and support provided to clients [1]

Core Insights - The article highlights the importance of trust, assistance, and warmth in the daily operations of Agricultural Bank of China, showcasing how seemingly ordinary interactions can significantly impact customers' experiences [1][3] Group 1: Customer Service - A specific incident is described where a senior citizen, struggling with mobility and technology, receives attentive assistance from a bank manager, illustrating the bank's commitment to providing personalized service [3] - The bank staff demonstrate patience and care, ensuring that elderly and special needs customers feel supported and valued during their banking experience [3] - The interaction emphasizes that financial services are not just about transactions but also about building relationships and providing emotional support to customers [3] Group 2: Company Values - Agricultural Bank of China prioritizes a service culture that combines professional expertise with genuine compassion, reinforcing the idea that customer care is a fundamental aspect of their operations [3] - The bank's approach reflects a commitment to maintaining a warm and welcoming environment, regardless of technological advancements or changes in equipment [3] - The narrative illustrates that the bank's employees view their roles as guardians of customer trust, ensuring that every client feels at home and cared for during their visits [3]