Core Viewpoint - The trend of banks discontinuing certain functions of telephone banking is part of a broader digital transformation strategy aimed at enhancing security, reducing operational costs, and adapting to changing customer behaviors [1][3][4]. Group 1: Bank Announcements - Zhejiang Commercial Bank announced it will discontinue personal deposit transaction services via telephone banking on November 14, 2025, including various types of fund transfers [1]. - Other banks, such as Industrial Bank, China Merchants Bank, Minsheng Bank, and Agricultural Bank, have also phased out various telephone banking functions in recent years, including fund transfers and loan services [2]. Group 2: Industry Trends - The shift away from telephone banking is driven by the increasing prevalence of digital channels like mobile banking, which are seen as more secure and efficient for managing financial transactions [3]. - According to the "2024 China Digital Banking Survey Report," the usage rate of telephone banking has decreased to 25%, down 3% year-on-year, while mobile banking usage has risen to 88%, an increase of 2 percentage points from the previous year [3][4].