与此同时，全国总工会和各级工会持续优化服务阵地，开展关爱活动。建设工会驿站近18万个、"司机 之家"等1万余家，12351工会服务职工热线接听涉及新就业形态劳动者电话3.43万通。此外，开展工会 送温暖、送清凉活动，慰问新就业形态劳动者556万人次，"工会爱心餐"发放2200万人次，"工会移动体 检"服务70万人，工会职工互助"专项意外伤害保障"参保约247.8万人。特别是开发"职工之家"APP，实 现服务一键直达、智能响应、随时在线。(经济日报记者康琼艳) 近年来，全国总工会聚焦重点难点，协同有关部委加强顶层设计，制定新就业形态劳动者权益协商指 引、平台企业工会工作指引等，设立对平台企业十大支持项目，开展全国工会新就业形态劳动者大慰问 大走访，选派机关干部赴19家平台企业蹲点开展工作。全国建立市、县级新业态工会联合会超过1.2万 家。3年发展新就业形态劳动者会员1073.6万人。 聚焦平台算法和劳动规则协商这一社会关切点，全国总工会联合人力资源社会保障部、中国企联、全国 工商联共同开展集体协商"集中要约行动"，推动近3000家地方性平台企业或平台企业分支机构开展集体 协商；签订快递、外卖、货运、网约车等行业 ...

Core Insights - The article highlights the transformation of labor relations in Hangzhou, driven by industrial upgrades and the rapid development of artificial intelligence, with over 1.35 million workers in new employment forms [1] - The Hangzhou Federation of Trade Unions has released the "Top Ten Typical Cases and Ten Nominated Cases for Building a New Era of Harmonious Labor Relations," providing a model for labor relations reform [1][2] Group 1: Key Areas of Focus - The evaluation focused on five key areas: protection of rights in new employment forms, mediation of labor disputes, collective negotiation, and more [1] - A total of 51 excellent case submissions were received, leading to the selection of ten typical cases and ten nominated cases [1] Group 2: Innovative Practices - Notable cases include the "Anchor Has Something to Say" platform for live-streaming workers, a comprehensive service station for new employment forms in Xiaoshan District, and a digital solution for delivery workers' rights protection [1] - Innovations in dispute resolution include the "West Lake Path" for labor law supervision and the grassroots "Fengqiao Experience" cultivation point [1] Group 3: Collaborative Development - The Hangzhou Gas Group's "12345" wage system enhances employee salary security, while Lianhua Supermarket uses compensation leverage for win-win labor relations [1] - Special attention is given to vulnerable groups, with initiatives like a three-dimensional rights protection system for female employees at China Telecom Hangzhou and a "Four Persistences" approach at Hangzhou Traditional Chinese Medicine Hospital [1] Group 4: Capacity Building - GAC Passenger Vehicle has deepened its job training system, while the city of Jiande is reforming its industrial workforce to create a new driving force for the economy [1] - The article emphasizes the role of trade unions in responding to the challenges of the times and contributing to core issues such as rights protection and efficient resolution of labor disputes [1][2]