Core Insights - The article highlights the effective implementation of first-time passenger service reservations at nine airports in Gansu, with a total of 58,600 passengers served by the end of July this year [1][2] Group 1: Service Implementation - Gansu airports have established effective channels for first-time passenger service reservations, including phone and on-site booking options at six airports, while three airports have also introduced a WeChat mini-program for reservations [1] - Lanzhou Airport, as the only airport in Gansu with over 10 million passengers, leads the province in first-time passenger service reservations, allowing passengers to book services through the "Lanzhou Zhongchuan International Airport" official account [1] Group 2: Service Content - Gansu airports provide comprehensive support for first-time passengers, including guidance through the check-in, security, and boarding processes, as well as distributing warm travel guides and offering optional identification stickers or wristbands for easy recognition by staff [2] - In-flight, airline crew members pay special attention to first-time passengers, explaining the use of onboard facilities and safety procedures during takeoff, flight, and landing, while also being available to address any additional needs of these passengers [2] Group 3: Regulatory Support - The Civil Aviation Administration of Northwest China emphasizes the continuous improvement of effective and smooth reservation channels for first-time passenger services, aiming to make this information accessible to the public and support Gansu airports in providing warm and efficient services for first-time flyers [2]

Core Viewpoint - The Northwest Civil Aviation Administration is enhancing the first-time passenger service by implementing effective appointment channels across 24 airports and 2 major passenger airlines in the region, ensuring a smooth experience for first-time travelers [1][2][3] Group 1: Appointment Channels - The administration has categorized appointment methods into three types: online (mini-programs, official websites, apps, Douyin), phone, and on-site counter reservations [2] - All 24 airports in the Northwest region have established phone and on-site counter appointment channels, with some airports like Xi'an, Lanzhou, Yinchuan, and others also offering online appointment options [2] - Lanzhou Airport is leading in the implementation of first-time passenger services, allowing travelers to book appointments through their official WeChat account [2] Group 2: Service Implementation and Future Plans - The administration emphasizes the importance of not only establishing effective appointment channels but also making this information publicly available for better accessibility [3] - Future efforts will focus on upgrading the first-time passenger service by enhancing the quality of service products based on "ten key scenarios" to better meet travelers' needs [3] - Since the launch of the first-time passenger service in September 2021, approximately 180,000 first-time travelers have utilized the service by June 2025 [3]