Core Insights - The article highlights the effective implementation of first-time passenger service reservations at nine airports in Gansu, with a total of 58,600 passengers served by the end of July this year [1][2] Group 1: Service Implementation - Gansu airports have established effective channels for first-time passenger service reservations, including phone and on-site booking options at six airports, while three airports have also introduced a WeChat mini-program for reservations [1] - Lanzhou Airport, as the only airport in Gansu with over 10 million passengers, leads the province in first-time passenger service reservations, allowing passengers to book services through the "Lanzhou Zhongchuan International Airport" official account [1] Group 2: Service Content - Gansu airports provide comprehensive support for first-time passengers, including guidance through the check-in, security, and boarding processes, as well as distributing warm travel guides and offering optional identification stickers or wristbands for easy recognition by staff [2] - In-flight, airline crew members pay special attention to first-time passengers, explaining the use of onboard facilities and safety procedures during takeoff, flight, and landing, while also being available to address any additional needs of these passengers [2] Group 3: Regulatory Support - The Civil Aviation Administration of Northwest China emphasizes the continuous improvement of effective and smooth reservation channels for first-time passenger services, aiming to make this information accessible to the public and support Gansu airports in providing warm and efficient services for first-time flyers [2]

中国民航网 通讯员李达 报道：为固化西北民航首乘服务工作成果，夯实首乘服务基础，让广大首乘旅 客顺畅预约、便捷享受首乘服务，7月29日至30日，民航西北地区管理局对辖区24家机场，2家主基地客 运航空公司落实管理局首乘服务预约工作要求情况进行了摸底检查。 管理局要求各单位不仅要建立有效、顺畅的首乘服务预约渠道，还要面向社会公开，便于广大人民群众 了解首乘服务预约信息。下一步，管理局将按照"场景引领"首乘服务"再升级工作要求，加大对辖区各 单位的检查、指导力度，引导各单位围绕首乘服务"十大场景"打造好的服务产品，更好满足旅客美好航 空出行需求。 据统计，自2021年9月西北民航开展首乘服务以来，截至2025年6月，已有约18万首乘旅客通过各种方式 预约、享受了西北民航首乘服务。（编辑：张薇，校对：张彤，审核：韩磊） 检查通过各单位自查，管理局抽查的方式开展。管理局提前制作《西北民航首乘服务预约方式登记 表》，将首乘服务预约方式按照线上预约（小程序、官网、客户端、抖音等）、电话预约、现场柜台预 约三种方式进行了分类，由各单位自行填报登记表后，管理局安排专人开展抽查。经查，西北民航各机 场、主基地航空公司整体能够认 ...