据中国民用航空西北地区管理局数据，近期，该局对甘肃9家机场的首乘服务预约工作进行了摸底检 查，截至今年7月底，甘肃各机场共为5.86万人提供预约民航首乘服务。 今年以来，甘肃各机场能够认真落实要求，建立首乘服务预约有效渠道。其中敦煌、张掖、天水、夏 河、陇南、庆阳6家机场均建立了电话、航站楼柜台预约渠道，兰州、庆阳、嘉峪关3家机场除建立电 话、航站楼现场预约渠道外，还设置了微信小程序首乘服务预约方式。 中国民用航空西北地区管理局相关负责人表示，甘肃各机场持续完善有效、顺畅的首乘服务预约渠道， 面向全社会公开，便于广大人民群众了解首乘服务预约信息，管理局将引导、支持甘肃各机场做好首乘 服务，为第一次乘坐飞机出行的群众送温暖、保畅通。（《中国民航报》、中国民航网 记者路泞 通讯 员刘孟宇）（编辑：李季威 校对：许浩存 审核：程凌） 作为甘肃省唯一的千万级机场，兰州机场的首乘服务预约工作走在了全省前列，首乘旅客通过登录"兰 州中川国际机场"公众号，选择"首次乘机旅客预约"，依次填入姓名、联系方式、航班日期、航班号、 上传身份证照片并提交后，机场后台即可收集、汇总到首乘旅客信息，并安排工作人员联系首乘旅客负 责服务保 ...

Core Viewpoint - The Northwest Civil Aviation is enhancing its "first-time passenger service" to align with national strategies and improve service quality, focusing on safety and customer satisfaction [1][2][3] Group 1: Service Enhancement Initiatives - The "scene-led" first-time passenger service upgrade emphasizes safety, government guidance, and enterprise leadership, with ten specific service scenarios identified for improvement [2] - The initiative aims to cater to diverse passenger needs, including safety tips, ticket services, transfer services, bilingual services, and services for military personnel and their families [2] Group 2: Strategic Goals and Economic Impact - The upgrade is designed to support national strategic initiatives and local economic development, tapping into the potential of approximately 1 billion people who have never flown [2] - The program seeks to optimize the aviation market supply and contribute to national structural adjustments, domestic demand expansion, and stable economic growth [2] Group 3: Implementation and Collaboration - The Northwest Management Bureau emphasizes the importance of organizational leadership, collaboration, and increased awareness among staff to effectively implement the upgraded services [3] - There is a call for enhanced promotional efforts to engage employees in providing innovative services and building a strong service brand [3]

Core Viewpoint - Lanzhou Airport is enhancing its first-time passenger services as a key initiative following the transition to the new terminal, aiming for a comprehensive, standardized, and intelligent service system upgrade [1] Group 1: Service Mechanism and Standards - The airport has established a comprehensive service quality standard and operational procedures for first-time passengers, covering all core scenarios from identification to transportation [2] - A detailed service specification has been developed, outlining 38 operational standards across 12 scenarios, ensuring consistent service quality through regular inspections [2] Group 2: Service Enhancement and Collaboration - The airport has improved collaboration with airlines and travel agencies to enhance information sharing and streamline the first-time passenger experience, achieving a 92% identification accuracy for first-time travelers [3] - Specialized counters and dedicated security lanes have been set up to facilitate smoother service, reducing check-in time to an average of 8 minutes and security wait times to under 10 minutes [3] Group 3: Integrated Transportation Services - The airport has strengthened coordination with ground transportation services, providing seamless connections between air and rail travel, with over 10,400 passengers transported since the service upgrade began [4] - A "three-forward" service approach has been implemented to proactively guide first-time passengers through critical travel processes [4] Group 4: Innovative Service Products - The airport has launched various service products tailored to different passenger needs, including special services for returning travelers and rural passengers, benefiting thousands of individuals [5] - A pilot program for an integrated air transport network has been initiated, enhancing the travel experience for connecting passengers with streamlined services [5] Group 5: Seasonal Promotions and Community Engagement - The airport is leveraging peak travel seasons to offer promotional packages that include accommodations and transportation, supporting local tourism initiatives [6] - Since the launch of the "Warmth for First-Time Passengers" initiative in 2019, the airport has served over 56,800 first-time travelers, receiving significant positive feedback and recognition [7]

Core Insights - A student team from Civil Aviation University of China has developed an innovative "first-time passenger service" based on four years of field research across 24 cities in Northwest China, which has been adopted by the Civil Aviation Administration of China (CAAC) as an industry standard [1][2] - The initiative aims to enhance the travel experience for first-time flyers and has been implemented in 263 civil airports nationwide, covering over 85% of general aviation cities [3] Group 1: Research and Development - The team identified 12 core pain points for first-time passengers during check-in, security checks, and transfer guidance [2] - They proposed 15 solutions, including "full-process visual guidance" and "dedicated counters for first-time passengers," which were formalized into a guideline adopted by CAAC in 2023 [2] Group 2: Implementation and Impact - Following the standardization of services, inquiries from first-time passengers decreased by 37%, missed flight rates dropped by 29%, and satisfaction reached 92% [3] - The initiative is seen as a key strategy to tap into the potential of approximately 1 billion citizens who have never flown, aiming to lower travel barriers and enhance service quality [3] Group 3: Future Plans - The team plans to focus on digital empowerment and explore innovative solutions like an "intelligent guidance system for first-time passengers," with a goal to expand services to non-provincial capital cities and county airports by 2030 [5] - The initiative exemplifies a successful integration of research, application, and policy transformation, contributing to the high-quality development of the civil aviation industry [3][5]

Group 1 - The core message emphasizes the unity and dedication of the Heilongjiang airport staff in promoting high-quality development and building the Harbin International Aviation Hub [2] - The flash mob event aimed to celebrate Labor Day and promote the spirit of labor, craftsmanship, and patriotism among workers, creating a positive atmosphere around the importance of labor [2] - Harbin Airport is focusing on enhancing the first impression for travelers by innovating airport ambiance, activities, and services, integrating local culture into the "Four Types of Airport" construction [2] Group 2 - The event featured performances that included traditional music and songs, which resonated well with travelers, enhancing their experience at the airport [1] - Travelers expressed their appreciation for the warm and welcoming atmosphere created by the event, highlighting the hospitality of the Heilongjiang region [1] - The airport aims to improve passenger satisfaction through various services, including convenient transfer services and thoughtful assistance for travelers [2]