在民航西北地区管理局支持下，西北各机场、航空公司丰富首乘服务举措，将其扩展至国际航班、中转 联程航班等领域，并融合旅游业开发"首乘航旅产品"，满足旅客多样化需求。 首乘服务是民航局惠民工程，兰州机场开展该服务五年间，已为4万余名首乘旅客提供预约保障。当 前，航空出行大众化趋势明显，首乘旅客以学生、老人、儿童及三四线城市和边远地区群众为主。兰州 机场正通过首乘服务"进乡村、进社区、进校园"，普及乘机常识。 我国目前仍有9亿多人未乘过飞机，每年新增航空人口超3000万。西北局相关工作人员表示，未来将继 续支持辖区机场、航空公司深化首乘服务，提供全天候、高品质保障，让民众共享民航高质量发展成 果。（编辑：王亚玲 校对：李季威 审核：程凌） 中国民航网 通讯员李达 报道：今年双节，大学生小廖首次乘飞机从兰州前往北京，借助兰州中川国际 机场首乘服务，顺利完成行程。他通过机场微信小程序预约服务后，工作人员不仅提前沟通碰面细节， 还全程引导其通过地面服务环节，机上也享受到安全提示、行李摆放辅助等专属服务。 ...

Core Points - Chang'an Airlines has been enhancing its "first flight" service since its launch in September 2021, significantly improving service quality for first-time passengers in the Northwest region of China [1][2] - The airline has established the "Chang'an First Flight Worry-Free" service brand, integrating it with various services such as transfer convenience, priority for military personnel, and age-friendly services [2] - Chang'an Airlines aims to expand its first flight service to cover more passengers, including those making their first transfer or arrival, and is committed to improving service quality for the aviation sector in Northwest China [2] Summary by Sections Service Development - The first flight service was officially launched in September 2021, and over the past four years, the airline has focused on providing warmth and ensuring smooth travel for first-time passengers [1] - The airline has implemented a comprehensive service approach, enhancing staff training and optimizing service materials to improve the overall passenger experience [1] Brand Building - The "Chang'an First Flight Worry-Free" service brand has been developed, which combines first flight services with other travel conveniences, creating a more integrated service offering [2] - The airline has extended its first flight service to rural areas, communities, and campuses, ensuring a full-service experience from home to the aircraft [2] Future Plans - Chang'an Airlines is committed to continuously improving its first flight services and enhancing overall aviation service quality, contributing to the high-quality development of civil aviation in Northwest China [2]

Core Insights - The Darlingsha Airport has significantly improved its service quality for first-time passengers over the past four years, enhancing the overall reputation of civil aviation services in the region [1][2] Group 1: Service Development - The airport has established a service brand named "Darlingsha Wishes Fulfilled · Worry-Free First Flight," integrating first-time passenger services with transit convenience, military priority, elderly-friendly services, and deepening aviation tourism [2] - The scope of first-time passenger services has expanded to include first-time transfers and arrivals, ensuring comprehensive support for these travelers [2] Group 2: Implementation and Training - Darlingsha Airport has developed a robust system for training, assessment, and reward standards for special passenger services, aligning with the Civil Aviation Administration's guidelines [2] - The airport has implemented a series of service optimization measures, leading to significant improvements in service quality, as evidenced by its recognition in the 2025 CAPSE service quality enhancement evaluation [2] Group 3: Future Outlook - As China's aviation population continues to grow, Darlingsha Airport is committed to enhancing its first-time passenger services to support the high-quality development of civil aviation in Qinghai [3]

Core Viewpoint - The Northwest Civil Aviation has successfully implemented the "first flight service" initiative over the past four years, significantly enhancing both social and economic benefits in the region [1][2][4]. Group 1: Service Implementation and Impact - Since the launch of the first flight service in September 2021, over 200,000 first-time passengers have been served across 24 airports in Northwest China, receiving more than 5,900 commendations from travelers [1]. - The estimated sales of exclusive tickets for first-time passengers by airlines have exceeded 500 million yuan, indicating a substantial economic impact [1]. - The overall reputation of civil aviation services in the Northwest has improved significantly, reflecting the success of the first flight service initiative [1]. Group 2: Brand Development and Recognition - The "first flight service" brand has gained prominence, with various airlines and airports developing a series of related service products, such as "Saintly Care" at Yan'an Airport and "Easy First Flight" at Hanzhong Airport, which have won multiple awards in national and industry service competitions [2]. - The "Flying Oriole" team at Ningxia Airport was recognized as a "National Worker Pioneer," showcasing the recognition of first flight service initiatives [2]. Group 3: Service Expansion and Community Engagement - The scope of first flight services has expanded to include assistance at parking lots, bus stations, and high-speed rail stations, ensuring comprehensive support for first-time travelers [3]. - Initiatives like the "Flying Out of the Mountains" program invite local schoolchildren to experience air travel, promoting aviation awareness and dreams among the youth [3]. - The service now includes first-time transfers, intermodal travel, and international flights, broadening the support for new travelers [3]. Group 4: Regulatory Framework and Future Outlook - The establishment of a comprehensive service guarantee system is underway, with guidelines and industry standards being developed to enhance first flight services [4]. - The civil aviation sector is committed to optimizing service supply and increasing the willingness of the public to travel by air, contributing to the growth of China's aviation population and boosting air travel consumption [4]. - As China progresses towards its second centenary goal, the Northwest Civil Aviation aims to continue improving first flight services, ensuring a warm and smooth experience for new travelers [4].

Core Points - The Eastern Airlines Northwest Branch is actively enhancing its first-time passenger services in response to the Civil Aviation Northwest Administration's "scene-led" service upgrade initiative [1] - The company has developed a comprehensive implementation plan focusing on five key application scenarios: first-time transfers, first-time arrivals, international first-time passengers, first-time military personnel and their families, and first-time educational travel services [1][5] - The aim is to improve the precision and warmth of the "first-time" service, ensuring a pleasant travel experience for more passengers [1] Group 1 - On September 3, 2025, a flight crew provided exceptional service to a first-time passenger who was a retired military veteran, including a special drink and a commemorative card, which left a lasting impression on the passenger [3] - On September 11, 2025, a check-in staff member assisted a nervous first-time young traveler by guiding him through the check-in process and ensuring a smooth transition to the boarding gate, which the traveler greatly appreciated [4] - The Eastern Airlines Northwest Branch is committed to continuously optimizing its diverse service measures for first-time passengers, particularly in collaboration with Xi'an Airport, to create a seamless travel experience [5]

Core Points - The article highlights the successful implementation of first-time passenger services at three airports in Haixi, with a total of 2,943 first-time flyers served as of August this year [1][2] - The services have received positive feedback, with 207 commendations and 6 banners awarded to the airports for their efforts [1][2] Group 1: Service Implementation - Haixi's three airports have established dedicated service channels for first-time passengers, including a hotline and online booking options [1][2] - The airports provide comprehensive support throughout the travel process, including check-in, security, and boarding assistance, along with educational materials on flying [2] Group 2: Special Programs - Golmud Airport has tailored services for military personnel and their families, offering a "Yuexiang Kunlun" program that includes enhanced support and benefits [2] - The collaboration between Delingha Airport, Mangya Airport, and Xining Airport aims to ensure seamless arrival services for first-time passengers [2] Group 3: Future Plans - The Civil Aviation Administration of Northwest China emphasizes the need for continuous improvement in first-time passenger services and the development of more service brands to meet public demand [2]

Core Viewpoint - Sichuan Airlines' Shaanxi branch has launched an innovative "first-time passenger service" initiative, extending its services from the airport to the Mingcheng community, aiming to enhance accessibility and address travel concerns for residents [1][6] Group 1: Event Overview - The event took place on September 5, with significant leadership involvement from Sichuan Airlines' Shaanxi branch, ensuring that services were tailored to meet community needs [3] - The community welcomed the event with performances by local dance teams, creating a warm and engaging atmosphere [3] Group 2: Service Details - Professional staff from various departments focused on addressing the core needs and common concerns of first-time flyers, providing layered and categorized aviation knowledge [4] - The marketing team detailed Sichuan Airlines' route layout in Shaanxi, assisting residents in planning optimal travel routes based on their travel plans [4] - Flight crew members explained common questions regarding air travel, such as reasons for choosing air travel, flight delays, turbulence, and safety precautions, using simple language to alleviate concerns [4] - Cabin crew utilized a promotional manual to visually demonstrate the entire process of first-time flying, from ticket purchase to security checks and boarding procedures [4] - Maintenance staff explained flight safety in adverse weather conditions and the thorough checks each aircraft undergoes before departure, reinforcing trust in flight safety [4] Group 3: Community Engagement - The interactive segment of the event was lively, with residents actively asking questions about ticketing, security, and boarding, receiving patient responses from staff [6] - Prior to the event, the company distributed a first-time passenger guide, ensuring residents were informed about convenient travel options [6] - The event attracted over 80 residents, with subsequent online engagement exceeding 3,000 views, highlighting the community's positive reception [6] Group 4: Future Plans - Sichuan Airlines' Shaanxi branch plans to expand the first-time passenger service to more communities, further promoting the upgraded service policies in the Northwest aviation sector [7] - The company aims to fulfill its social responsibility by providing safe, convenient, and comfortable air travel to a broader audience [7]

Core Insights - Xi'an Xianyang International Airport achieved significant growth in passenger traffic and flight operations during the summer travel season, ranking 7th and 9th nationally in flight and passenger volume respectively [1] - The airport saw a remarkable recovery in international flights, with a year-on-year increase of 51.1% in international flights and 34.9% in international passenger numbers [1] Group 1: Performance Metrics - The airport recorded 63,000 flight operations and 9.248 million passengers, reflecting a steady growth of 1.2% and 0.4% year-on-year [1] - The peak daily flight operations reached 1,053 on July 4, while the highest daily passenger throughput exceeded 157,000 on August 15 [1] Group 2: Strategic Initiatives - To meet the rising demand for international travel, the airport increased flight frequencies to popular destinations such as Hong Kong, Osaka, and Tashkent, with plans to open new routes to Dushanbe and Bangkok in September [2] - The airport aims to enhance its international network, focusing on regions along the "Belt and Road" initiative [2] Group 3: Operational Efficiency - The airport implemented a comprehensive service guarantee strategy, including real-time communication with airlines and dynamic resource allocation to manage passenger flow effectively [2] - During peak travel times, the airport increased check-in counters and security channels to reduce waiting times for passengers [2] Group 4: Weather Preparedness - The airport proactively organized drills to prepare for adverse weather conditions, ensuring that emergency resources were readily available [3] - In case of flight delays due to weather, the airport activated a collaborative decision-making mechanism to manage operations and provide necessary support to affected passengers [3] Group 5: Special Services - The airport established a special needs registry to cater to the requirements of vulnerable passenger groups, offering comprehensive assistance from entry to boarding [4] - Various dedicated services were introduced for first-time travelers, elderly passengers, and children, enhancing the overall travel experience [4]

Core Viewpoint - Eastern Airlines Gansu Branch is enhancing its first-time passenger services by introducing innovative offerings and focusing on personalized, differentiated, and international service experiences [1][2]. Group 1: International First-Time Passenger Services - The company has launched an "online reservation + full-service accompaniment" model to cater to international first-time passengers, allowing them to connect with ground staff for comprehensive travel guidance [2]. - This initiative aims to alleviate travel anxiety by providing multi-language support and cultural tips for destinations, ensuring a smoother travel experience for first-time flyers [2]. Group 2: Services for Military Personnel and Their Families - The company has established a "priority + emotional" dual-channel service for military personnel and their families, including dedicated check-in counters and priority security checks [3]. - Full-service guidance is provided throughout the check-in, security, and boarding processes, ensuring respectful and caring treatment for military passengers [3]. Group 3: Digital Empowerment and Service Optimization - The company is leveraging digital tools to enhance privacy protection for first-time passengers and improve service accuracy by sharing passenger information within designated service groups [4]. - As of the end of July, the number of first-time passengers departing from Lanzhou reached 415, representing an 18% year-on-year increase, indicating growing brand loyalty [4]. - Future plans include expanding first-time services across all routes and exploring cross-industry collaborations with cultural tourism to contribute to the high-quality development of civil aviation in Northwest China [4].

Core Insights - The article highlights the effective implementation of first-time passenger service reservations at nine airports in Gansu, with a total of 58,600 passengers served by the end of July this year [1][2] Group 1: Service Implementation - Gansu airports have established effective channels for first-time passenger service reservations, including phone and on-site booking options at six airports, while three airports have also introduced a WeChat mini-program for reservations [1] - Lanzhou Airport, as the only airport in Gansu with over 10 million passengers, leads the province in first-time passenger service reservations, allowing passengers to book services through the "Lanzhou Zhongchuan International Airport" official account [1] Group 2: Service Content - Gansu airports provide comprehensive support for first-time passengers, including guidance through the check-in, security, and boarding processes, as well as distributing warm travel guides and offering optional identification stickers or wristbands for easy recognition by staff [2] - In-flight, airline crew members pay special attention to first-time passengers, explaining the use of onboard facilities and safety procedures during takeoff, flight, and landing, while also being available to address any additional needs of these passengers [2] Group 3: Regulatory Support - The Civil Aviation Administration of Northwest China emphasizes the continuous improvement of effective and smooth reservation channels for first-time passenger services, aiming to make this information accessible to the public and support Gansu airports in providing warm and efficient services for first-time flyers [2]