据统计，首乘服务开展以来截至2025年10月，德令哈机场已保障预约首乘旅客1052人，在"首乘"理念助 力下，机场整体服务品质得到持续提升，服务效果得到当地各族群众肯定。（编辑：贾昊天 校对：李 海燕 审核：韩磊） 机场在安检区开设"首乘绿色通道"，提供预安检讲解服务，帮助首乘旅客快速通过安检；延伸服务链 条，突破航站楼区域限制，将服务关口前移至停车场、巴士站，实现部分地区首乘旅客"从家门到舱 门"全程无忧；保障场景扩容，打破仅服务首次出发旅客的传统，将首次中转、首次到达等场景纳入首 乘保障范围；精准化识别与引导，推出首乘专属标贴等识别标识，辅以首乘旅客乘机指南、中转指南， 配合人工全流程或分段式引导，精准缓解首乘旅客焦虑；多渠道预约响应，开通电话、航站楼柜台等预 约渠道，并通过微信公众号、旅客大巴车信息公告等平台对社会公布，便捷首乘旅客提前获取服务支 持；打破服务与宣传的空间壁垒，将首乘服务推广从航站楼前移至基层一线，结合主业宣传，组织团队 赴蓄集乡、甘南社区、红光村等偏远乡村开展定向宣传，开拓未乘机群体市场，使民航服务精准触达务 工人员、农牧民、社区中老年群体等潜在首乘旅客，有效挖掘未乘机群体中的区域增量 ...

Core Points - The article highlights the successful implementation of the first-time flyer service at Lanzhou Zhongchuan International Airport, which has assisted over 40,000 first-time travelers in the past five years [1] - The service aims to popularize air travel among students, the elderly, children, and residents from third and fourth-tier cities and remote areas [1] - There is a significant trend towards the democratization of air travel in China, with over 900 million people yet to fly and an annual increase of over 30 million new air travelers [1] Service Expansion - The first-time flyer service has been supported by the Civil Aviation Administration and is being expanded to include international flights and connecting flights [1] - The service is also being integrated with tourism development to create "first-time travel products" that cater to diverse traveler needs [1] Future Outlook - The Northwest Civil Aviation Administration plans to continue supporting local airports and airlines in enhancing first-time flyer services, ensuring high-quality and round-the-clock support for travelers [1]

Core Points - Chang'an Airlines has been enhancing its "first flight" service since its launch in September 2021, significantly improving service quality for first-time passengers in the Northwest region of China [1][2] - The airline has established the "Chang'an First Flight Worry-Free" service brand, integrating it with various services such as transfer convenience, priority for military personnel, and age-friendly services [2] - Chang'an Airlines aims to expand its first flight service to cover more passengers, including those making their first transfer or arrival, and is committed to improving service quality for the aviation sector in Northwest China [2] Summary by Sections Service Development - The first flight service was officially launched in September 2021, and over the past four years, the airline has focused on providing warmth and ensuring smooth travel for first-time passengers [1] - The airline has implemented a comprehensive service approach, enhancing staff training and optimizing service materials to improve the overall passenger experience [1] Brand Building - The "Chang'an First Flight Worry-Free" service brand has been developed, which combines first flight services with other travel conveniences, creating a more integrated service offering [2] - The airline has extended its first flight service to rural areas, communities, and campuses, ensuring a full-service experience from home to the aircraft [2] Future Plans - Chang'an Airlines is committed to continuously improving its first flight services and enhancing overall aviation service quality, contributing to the high-quality development of civil aviation in Northwest China [2]

Core Insights - The Darlingsha Airport has significantly improved its service quality for first-time passengers over the past four years, enhancing the overall reputation of civil aviation services in the region [1][2] Group 1: Service Development - The airport has established a service brand named "Darlingsha Wishes Fulfilled · Worry-Free First Flight," integrating first-time passenger services with transit convenience, military priority, elderly-friendly services, and deepening aviation tourism [2] - The scope of first-time passenger services has expanded to include first-time transfers and arrivals, ensuring comprehensive support for these travelers [2] Group 2: Implementation and Training - Darlingsha Airport has developed a robust system for training, assessment, and reward standards for special passenger services, aligning with the Civil Aviation Administration's guidelines [2] - The airport has implemented a series of service optimization measures, leading to significant improvements in service quality, as evidenced by its recognition in the 2025 CAPSE service quality enhancement evaluation [2] Group 3: Future Outlook - As China's aviation population continues to grow, Darlingsha Airport is committed to enhancing its first-time passenger services to support the high-quality development of civil aviation in Qinghai [3]

Core Viewpoint - The Northwest Civil Aviation has successfully implemented the "first flight service" initiative over the past four years, significantly enhancing both social and economic benefits in the region [1][2][4]. Group 1: Service Implementation and Impact - Since the launch of the first flight service in September 2021, over 200,000 first-time passengers have been served across 24 airports in Northwest China, receiving more than 5,900 commendations from travelers [1]. - The estimated sales of exclusive tickets for first-time passengers by airlines have exceeded 500 million yuan, indicating a substantial economic impact [1]. - The overall reputation of civil aviation services in the Northwest has improved significantly, reflecting the success of the first flight service initiative [1]. Group 2: Brand Development and Recognition - The "first flight service" brand has gained prominence, with various airlines and airports developing a series of related service products, such as "Saintly Care" at Yan'an Airport and "Easy First Flight" at Hanzhong Airport, which have won multiple awards in national and industry service competitions [2]. - The "Flying Oriole" team at Ningxia Airport was recognized as a "National Worker Pioneer," showcasing the recognition of first flight service initiatives [2]. Group 3: Service Expansion and Community Engagement - The scope of first flight services has expanded to include assistance at parking lots, bus stations, and high-speed rail stations, ensuring comprehensive support for first-time travelers [3]. - Initiatives like the "Flying Out of the Mountains" program invite local schoolchildren to experience air travel, promoting aviation awareness and dreams among the youth [3]. - The service now includes first-time transfers, intermodal travel, and international flights, broadening the support for new travelers [3]. Group 4: Regulatory Framework and Future Outlook - The establishment of a comprehensive service guarantee system is underway, with guidelines and industry standards being developed to enhance first flight services [4]. - The civil aviation sector is committed to optimizing service supply and increasing the willingness of the public to travel by air, contributing to the growth of China's aviation population and boosting air travel consumption [4]. - As China progresses towards its second centenary goal, the Northwest Civil Aviation aims to continue improving first flight services, ensuring a warm and smooth experience for new travelers [4].

Core Points - The Eastern Airlines Northwest Branch is actively enhancing its first-time passenger services in response to the Civil Aviation Northwest Administration's "scene-led" service upgrade initiative [1] - The company has developed a comprehensive implementation plan focusing on five key application scenarios: first-time transfers, first-time arrivals, international first-time passengers, first-time military personnel and their families, and first-time educational travel services [1][5] - The aim is to improve the precision and warmth of the "first-time" service, ensuring a pleasant travel experience for more passengers [1] Group 1 - On September 3, 2025, a flight crew provided exceptional service to a first-time passenger who was a retired military veteran, including a special drink and a commemorative card, which left a lasting impression on the passenger [3] - On September 11, 2025, a check-in staff member assisted a nervous first-time young traveler by guiding him through the check-in process and ensuring a smooth transition to the boarding gate, which the traveler greatly appreciated [4] - The Eastern Airlines Northwest Branch is committed to continuously optimizing its diverse service measures for first-time passengers, particularly in collaboration with Xi'an Airport, to create a seamless travel experience [5]

Core Points - The article highlights the successful implementation of first-time passenger services at three airports in Haixi, with a total of 2,943 first-time flyers served as of August this year [1][2] - The services have received positive feedback, with 207 commendations and 6 banners awarded to the airports for their efforts [1][2] Group 1: Service Implementation - Haixi's three airports have established dedicated service channels for first-time passengers, including a hotline and online booking options [1][2] - The airports provide comprehensive support throughout the travel process, including check-in, security, and boarding assistance, along with educational materials on flying [2] Group 2: Special Programs - Golmud Airport has tailored services for military personnel and their families, offering a "Yuexiang Kunlun" program that includes enhanced support and benefits [2] - The collaboration between Delingha Airport, Mangya Airport, and Xining Airport aims to ensure seamless arrival services for first-time passengers [2] Group 3: Future Plans - The Civil Aviation Administration of Northwest China emphasizes the need for continuous improvement in first-time passenger services and the development of more service brands to meet public demand [2]

Core Viewpoint - Sichuan Airlines' Shaanxi branch has launched an innovative "first-time passenger service" initiative, extending its services from the airport to the Mingcheng community, aiming to enhance accessibility and address travel concerns for residents [1][6] Group 1: Event Overview - The event took place on September 5, with significant leadership involvement from Sichuan Airlines' Shaanxi branch, ensuring that services were tailored to meet community needs [3] - The community welcomed the event with performances by local dance teams, creating a warm and engaging atmosphere [3] Group 2: Service Details - Professional staff from various departments focused on addressing the core needs and common concerns of first-time flyers, providing layered and categorized aviation knowledge [4] - The marketing team detailed Sichuan Airlines' route layout in Shaanxi, assisting residents in planning optimal travel routes based on their travel plans [4] - Flight crew members explained common questions regarding air travel, such as reasons for choosing air travel, flight delays, turbulence, and safety precautions, using simple language to alleviate concerns [4] - Cabin crew utilized a promotional manual to visually demonstrate the entire process of first-time flying, from ticket purchase to security checks and boarding procedures [4] - Maintenance staff explained flight safety in adverse weather conditions and the thorough checks each aircraft undergoes before departure, reinforcing trust in flight safety [4] Group 3: Community Engagement - The interactive segment of the event was lively, with residents actively asking questions about ticketing, security, and boarding, receiving patient responses from staff [6] - Prior to the event, the company distributed a first-time passenger guide, ensuring residents were informed about convenient travel options [6] - The event attracted over 80 residents, with subsequent online engagement exceeding 3,000 views, highlighting the community's positive reception [6] Group 4: Future Plans - Sichuan Airlines' Shaanxi branch plans to expand the first-time passenger service to more communities, further promoting the upgraded service policies in the Northwest aviation sector [7] - The company aims to fulfill its social responsibility by providing safe, convenient, and comfortable air travel to a broader audience [7]

Core Insights - Xi'an Xianyang International Airport achieved significant growth in passenger traffic and flight operations during the summer travel season, ranking 7th and 9th nationally in flight and passenger volume respectively [1] - The airport saw a remarkable recovery in international flights, with a year-on-year increase of 51.1% in international flights and 34.9% in international passenger numbers [1] Group 1: Performance Metrics - The airport recorded 63,000 flight operations and 9.248 million passengers, reflecting a steady growth of 1.2% and 0.4% year-on-year [1] - The peak daily flight operations reached 1,053 on July 4, while the highest daily passenger throughput exceeded 157,000 on August 15 [1] Group 2: Strategic Initiatives - To meet the rising demand for international travel, the airport increased flight frequencies to popular destinations such as Hong Kong, Osaka, and Tashkent, with plans to open new routes to Dushanbe and Bangkok in September [2] - The airport aims to enhance its international network, focusing on regions along the "Belt and Road" initiative [2] Group 3: Operational Efficiency - The airport implemented a comprehensive service guarantee strategy, including real-time communication with airlines and dynamic resource allocation to manage passenger flow effectively [2] - During peak travel times, the airport increased check-in counters and security channels to reduce waiting times for passengers [2] Group 4: Weather Preparedness - The airport proactively organized drills to prepare for adverse weather conditions, ensuring that emergency resources were readily available [3] - In case of flight delays due to weather, the airport activated a collaborative decision-making mechanism to manage operations and provide necessary support to affected passengers [3] Group 5: Special Services - The airport established a special needs registry to cater to the requirements of vulnerable passenger groups, offering comprehensive assistance from entry to boarding [4] - Various dedicated services were introduced for first-time travelers, elderly passengers, and children, enhancing the overall travel experience [4]

Core Viewpoint - Eastern Airlines Gansu Branch is enhancing its first-time passenger services by introducing innovative offerings and focusing on personalized, differentiated, and international service experiences [1][2]. Group 1: International First-Time Passenger Services - The company has launched an "online reservation + full-service accompaniment" model to cater to international first-time passengers, allowing them to connect with ground staff for comprehensive travel guidance [2]. - This initiative aims to alleviate travel anxiety by providing multi-language support and cultural tips for destinations, ensuring a smoother travel experience for first-time flyers [2]. Group 2: Services for Military Personnel and Their Families - The company has established a "priority + emotional" dual-channel service for military personnel and their families, including dedicated check-in counters and priority security checks [3]. - Full-service guidance is provided throughout the check-in, security, and boarding processes, ensuring respectful and caring treatment for military passengers [3]. Group 3: Digital Empowerment and Service Optimization - The company is leveraging digital tools to enhance privacy protection for first-time passengers and improve service accuracy by sharing passenger information within designated service groups [4]. - As of the end of July, the number of first-time passengers departing from Lanzhou reached 415, representing an 18% year-on-year increase, indicating growing brand loyalty [4]. - Future plans include expanding first-time services across all routes and exploring cross-industry collaborations with cultural tourism to contribute to the high-quality development of civil aviation in Northwest China [4].