2025.08. 08 本文字数：3173，阅读时长大约5分钟 近日，高端小区仁恒公园世纪因实行"外卖短驳车运输"模式遭到众多外卖骑手吐槽。骑手因搭乘物业短驳车耗时过久导致超时扣费，而另一方面，业 主担忧外卖电瓶车直接进入小区的安全隐患，该小区的外卖配送问题折射出"效率与安全"的平衡难题。 然而矛盾并非不可调和，无论是豪宅还是普通小区，都已有较为成功的管理案例，更有多家头部物业企业与互联网配送平台直接合作，通过技术赋能大 规模解决外卖骑手的"进门"问题。 作者 | 第一财经 马一凡 这样的分歧近日就出现在上海嘉定一个2024年交付的楼盘中，有业主认为，小区既然实行了人车分流，就不应该让外卖员骑电瓶车进入，否则横冲直 撞的电瓶车会影响老人小孩的安全；但也有业主认为，外卖就应该直接送到楼栋，如果点个外卖还需要自己下楼到小区大门口取，或者要等外卖骑手步 行送入小区，那时间就耗费过多，一点也谈不上方便。 今年以来，探索建设"骑手友好社区"工作正在多个省市大面积推开，暖心措施与地方实践正形成合力，让外卖骑手在严寒酷暑中感受到"进门不难、配 送不慢"的城市温度。 外卖在人车分流小区遭遇"进门难" 最近，上海浦东的一个楼盘 ...

Core Viewpoint - The delivery of takeout in residential areas, particularly high-end communities, faces challenges in balancing efficiency and safety, with various property management companies implementing effective solutions to address these issues [1][2][3]. Group 1: Delivery Challenges - The "last 100 meters" delivery issue remains unresolved, with no unified industry standards, leading to conflicts between delivery riders and property management [1][5]. - High-end residential areas like Rinheng Park Century in Shanghai have implemented strict delivery protocols, causing frustration among delivery riders due to time-consuming processes [2][3]. - The increasing number of "people-vehicle separated" communities complicates the delivery process, with differing opinions among residents on how to manage deliveries safely [3][6]. Group 2: Successful Management Cases - Some property management companies have successfully collaborated with internet delivery platforms to enhance delivery efficiency, such as implementing shuttle services for riders [1][4]. - The "Rider-Friendly Community" initiative is being promoted across various provinces, aiming to improve the delivery experience for riders while ensuring safety for residents [1][8]. - Examples of effective management include the implementation of dedicated delivery vehicles in large residential areas, allowing riders to switch to community-provided vehicles for faster delivery [6][7]. Group 3: Technological Solutions - Leading property companies are leveraging technology to streamline the entry process for delivery riders, significantly reducing wait times at entry points [7][8]. - Initiatives like the "Rider-Friendly Map" in Shanghai have been introduced to optimize delivery routes, saving riders an average of 20% in delivery time [9]. - Local governments are also taking steps to categorize residential areas based on delivery access, simplifying the entry process for riders and reducing conflicts [8][9].

Core Viewpoint - The article highlights the ongoing challenges faced by delivery riders in accessing certain residential complexes in Shanghai, specifically the Renheng Park Century community, which has strict entry regulations that significantly delay delivery times and impact riders' earnings [5][10]. Group 1: Delivery Challenges - The Renheng Park Century community has enforced a policy for over seven years that requires delivery riders to be accompanied by security personnel in a shuttle vehicle, leading to delays of 10 to 40 minutes for deliveries [7][8]. - Riders experience dual pressure during peak hours, as orders from this community not only take longer to deliver but also cause them to miss out on other potential orders, resulting in reduced daily earnings [8][9]. - The community's management has refused to change its delivery policy, citing contractual obligations with residents, which complicates the situation for delivery platforms and riders [7][10]. Group 2: Industry Response - Delivery platforms are actively seeking solutions to the entry difficulties faced by riders, including partnerships with local governments to develop "entry codes" that streamline access to residential areas [10]. - Other residential complexes have implemented alternative delivery methods, such as designated drop-off points for riders, which the Renheng Park Century community has rejected due to concerns over potential delivery errors [9][10]. - The article indicates that the issue of restricted access for delivery riders is not unique to Shanghai, with similar challenges reported in other cities, highlighting a broader industry concern [10].

（图源：骑手抖音） 第一财经从骑手处了解到，该小区为上海浦东的仁恒公园世纪小区。这一情况已经存在超7年，站点多次与小区物业沟通后依然无法解决。第一财经在8月7 日联系仁恒公园世纪小区物业，对方拒绝接受采访。 保安开摆渡车陪同骑手上门送餐 小区附近的骑手站点负责人李铭（化名）对第一财经表示，该小区不允许外卖骑手单独进入小区送外卖，而是由小区的保安开着摆渡车一栋栋楼送餐。骑手 到达小区后需要等待，摆渡车到达后骑手们再一起进入地下车库，安保人员一对一陪同骑手上门送餐。整车骑手都送完餐后，再统一用摆渡车送到出口。 小区进入难、配送难从全国范围看并非个例。 "这个小区我以后不会再来了。"近期，一名外卖员因上海一小区要求骑手坐摆渡车送餐耽误较长时间的视频受到关注。视频中，该外卖员尝试加钱转单，也 没有骑手愿意接单。 "进门难"导致骑手面临双重压力 据第一财经了解，仁恒公园世纪小区处于几个站点的交界处，附近好几个站点都会接到该小区的订单。 对于骑手而言，影响不仅仅是超时。李铭表示，每天的上午10点半到下午1点半是用餐高峰期，骑手的配送高峰时间是上午11点到下午1点。如果在高峰期内 接到该小区订单，骑手的压力不仅在于订单可能 ...