Core Insights - Veeva Systems' Vault CRM is a next-generation customer relationship management tool specifically designed for the biopharma sector, integrating compliance, data, and advanced analytics into a unified system [1] - The adoption of Vault CRM by major biopharma companies indicates a shift towards a standardized platform for customer engagement, emphasizing the importance of precision, compliance, and speed in the industry [1][3] Recent Developments - Bristol Myers Squibb adopted Vault CRM in September 2025, aiming to enhance sales team engagement with healthcare providers through AI-driven insights [2] - Gilead Sciences also committed to Vault CRM in September 2025, highlighting its innovative roadmap and ability to scale commercial operations [2] - Merck and Astellas joined the list of adopters in July and June 2025, respectively, with Astellas complementing its strategy with Veeva China CRM [2] Competitive Landscape - Salesforce is advancing its AI capabilities through its Einstein platform, focusing on enhancing productivity across various industries, including healthcare [4] - IQVIA is expanding its AI-enabled platform offerings, particularly in clinical trial optimization and real-world evidence, maintaining relevance for biopharma companies [5]

With a strong profitability outlook, Salesforce, Inc. (NYSE:CRM) secures a spot on our list of the 14 Stocks That Will Double in the Next 5 Years. Salesforce, Inc. (CRM) Announces Updates to its AI and Data Cloud Platforms Pixabay/Public Domain On September 25, 2025, Salesforce, Inc. (NYSE:CRM) announced updates to its AI and Data Cloud platforms, including Salesforce Starter for SMBs, Agentforce for AI-powered agents, and Slack integrations to improve workplace communication. These innovations aim to e ...

Core Insights - 57% of commercial contractors spend nearly half of their time on non-selling activities, indicating a significant opportunity loss for performance improvement and growth [1] - The report emphasizes the importance of integrating AI with CRM systems to enhance efficiency and drive revenue growth [2] Sales and Marketing Challenges - 44% of businesses experience sales cycles of four months or longer, with 10% having cycles of 4-6 months, 11% of 7-12 months, and 23% exceeding 12 months, leading to difficulties in generating new leads [3] - 71% of businesses rely on referrals and repeat business from existing customers, and 71% also depend on paid advertising as key revenue sources [4] Account Management and CRM Insights - 63% of businesses have a clear, structured approach to account ownership, while 37% operate on an ad hoc basis, indicating a gap in account management [5] - Despite 78% adoption of CRMs, only 41% of contractors report satisfaction, with 37% citing a lack of industry-specific features as a primary challenge [6] AI Adoption and Efficiency - Only 29% of respondents currently use AI in sales processes, with applications focused on sales content creation (58%), lead scoring (43%), and automating CRM data entry (43%) [7] - Higher-performing businesses are more likely to adopt AI, which can enhance efficiency and reduce overhead work [7]

Accessibility StatementSkip Navigation For next-generation CRM with deep, industry-specific AI agents PLEASANTON, Calif., Sept. 22, 2025 /PRNewswire/ -- Veeva Systems (NYSE: VEEV) today announced that Bristol Myers Squibb (BMS) has committed to Veeva Vault CRM. "Technology is fundamentally reshaping the way we engage with our customers and the patients they serve," said Greg Meyers, executive vice president, chief digital and technology officer at Bristol Myers Squibb. "We are excited to take the next step ...

Agents elevate customer engagement with Vonage AI-powered Contact Center as a Service solutions; integrations with leading Customer Relationship Management (CRM) systems to boost agent productivity. HOLMDEL, N.J. ...

Core Insights - The Commercial Service Market Report by ServiceTitan indicates that 66% of commercial contractors entered 2025 with stable or growing revenues despite challenges such as skilled labor shortages, rising costs, and longer material lead times [1][2][4] - Optimism remains prevalent in the market, with 53% of contractors expressing a positive outlook [1] - Key operational challenges include access to warranty data, parts availability, and service history retrieval, which could hinder contractors' performance [3] Revenue and Profitability - 39% of contractors are focused on increasing net profit margins and optimizing existing processes due to rising costs [2] - Nearly three-quarters (73%) of contractors expect material costs to rise, with 54% anticipating lead times to increase by two weeks or more [4] - 59% of contractors are concerned that rising costs will significantly impact profitability [4] Technology and Cash Flow Management - Technology adoption is crucial for safeguarding profits, with contractors averaging two days to issue invoices but taking 28 days to receive payments [5] - The top payment collection methods include ACH (37%), checks (30%), and credit cards (14%) [5] Customer Relationship Management - Repeat customers (65%) and word-of-mouth referrals (60%) are primary revenue drivers for contractors [6] - 70% of contractors utilize CRM systems, with goals focused on increasing customer retention, lead conversions, and close rates [6] Preventative Maintenance Agreements - 63% of contractors report that over half of their customer base is secured through PMAs, contributing to additional revenue from pull-through work [7] AI and Digital Transformation - 39% of contractors recognize the potential of AI, indicating a readiness to adopt AI capabilities [8] - 44% of contractors see improving customer experience through online portals as extremely important, although only 26% use these portals for direct communication [9]

Core Insights - Wealthy CRM is an all-in-one customer relationship management platform aimed at simplifying sales and marketing operations for small business owners [1][3][8] - The platform integrates multiple functions such as email and SMS marketing, online scheduling, and sales funnel development into a single solution, reducing the need for multiple expensive tools [1][3][4] - Designed for users without in-house tech teams, Wealthy CRM targets service-based businesses like coaches, consultants, and real estate professionals [1][5][6] Features and Benefits - Wealthy CRM includes automation features for lead follow-up, appointment reminders, and review requests, enhancing customer communication with less manual effort [4][6] - The platform offers a mobile-friendly dashboard and ready-to-use templates, allowing users to quickly start using the system [5][7] - Early reviews highlight the ease of setup, live customer support, and a smooth onboarding experience, addressing the needs of solo entrepreneurs and small teams [7][8] Market Position - Wealthy CRM enters the small business CRM software market as a practical alternative to managing disconnected applications, aiming to unify sales and marketing efforts [3][8] - The platform is designed to help small businesses streamline their operations and improve client communication, catering to those still using spreadsheets or fragmented digital tools [6][8]

Salesforce, Inc. (CRM) will report its first-quarter fiscal 2026 results on Wednesday after market close. Thus, let’s examine Salesforce’s projected earnings, long-term growth factors, and post-earnings stock trading strategies. Salesforce’s Q1 Earnings: What Should We Anticipate? Salesforce expects fiscal first-quarter revenues to come in at $9.74 billion, suggesting an increase of 6.6% from the year-ago quarter. Earnings per share (EPS) are projected at $2.54, indicating 4.1% growth year over year.  Image ...