When we go out to eat, food seems to be a lot better than cooking the same recipe at home. Be it a simple bit fill or an intricate dinner party. And when we create the nostalgic flavors from our family's kitchen, restaurants are last places that we looked into.Is it because red shards have a secret ingredient or do they have a magical coconut that create amazing flavors. Well, the answer is a little bit more complicated than that. In order to understand it, we need to mention a term called neurogastronomy.I ...

Summary of NICE's Acquisition of Cognigy Conference Call Company and Industry - **Company**: NICE (NICE) - **Acquisition Target**: Cognigy - **Industry**: Customer Experience (CX) and Artificial Intelligence (AI) Key Points and Arguments 1. **Acquisition Announcement**: NICE announced the acquisition of Cognigy, a leader in conversational AI for customer service, which is seen as a transformational move for both companies [2][4] 2. **Market Positioning**: The acquisition strengthens NICE's position in the rapidly expanding AI market, projected to reach $330 billion in the coming years [6] 3. **AI Capabilities**: Cognigy's advanced AI capabilities will enhance NICE's existing customer experience AI platform, allowing for seamless AI-led customer interactions [5][11] 4. **Growth Projections**: Cognigy's exit Annual Recurring Revenue (ARR) for 2026 is expected to grow over 80% year-over-year to an estimated $85 million [18][19] 5. **Transaction Value**: The acquisition is valued at approximately $955 million, financed with cash on hand, without the need for additional debt or equity [19][21] 6. **Financial Impact**: NICE expects the acquisition to be accretive to earnings per share (EPS) and free cash flow within 18 months [21][22] 7. **Integration Timeline**: The integration of Cognigy's technology into NICE's platform is expected to be relatively quick, leveraging existing partnerships [28][29] 8. **Customer Overlap**: Cognigy currently services around 1,000 brands, with significant opportunities for cross-selling into NICE's existing customer base [63] 9. **AI Market Opportunity**: The self-service resolution gap in customer interactions presents a significant market opportunity, with AI currently resolving only 5% of customer interactions [11][61] 10. **Retention Plans**: NICE has a retention plan in place to keep key Cognigy employees post-acquisition, ensuring continuity and innovation [20][72] Additional Important Content 1. **Open Platform Strategy**: NICE's CXone Empower platform remains open, allowing for integration with other technologies, ensuring flexibility for customers [26][55] 2. **Cultural Fit**: Cognigy is recognized for its strong cultural alignment with NICE, which is expected to facilitate a smooth integration [47][72] 3. **Future Growth**: NICE anticipates a cumulative increase in cloud revenue growth of 150 to 250 basis points annually due to the acquisition [19][22] 4. **Regulatory Approvals**: The deal is subject to regulatory approvals in Germany and the U.S., with expectations for closure in Q4 2025 [22] 5. **Customer Experience Focus**: The combined capabilities of NICE and Cognigy aim to deliver a more human-like, seamless customer experience across various channels [9][60] This summary encapsulates the critical aspects of the conference call regarding NICE's acquisition of Cognigy, highlighting the strategic importance, financial implications, and future growth potential in the AI-driven customer experience market.

Group 1 - Oma Savings Bank Plc will publish its Half-Year Financial Report for January-June 2025 on 4 August 2025, with results presented by CEO Karri Alameri [1] - A Finnish-language webcast will be held on the same day at 11.00 EET, and the recording will be available later [1] - The bank operates 48 branch offices and digital service channels, serving over 200,000 private and corporate customers [2] Group 2 - OmaSp focuses primarily on retail banking operations, providing a broad range of banking services through its own balance sheet and as an intermediary for partners' products [2] - The bank emphasizes personal service and aims to offer a premium customer experience through both digital and traditional channels [3] - A significant portion of the personnel owns shares in OmaSp, indicating employee commitment and investment in the company's success [3]

Core Points - Lexus of Albuquerque is set to unveil a newly renovated, state-of-the-art dealership after a 20-month, multi-million dollar renovation [1] - The grand reopening will feature activities including food, drink, and entertainment, showcasing the latest Lexus models [2] - The new dealership aims to enhance the customer experience with modern amenities and increased service capacity [3][4] Company Overview - Lexus of Albuquerque is part of Group 1 Automotive, Inc., which operates 258 automotive dealerships and 322 franchises in the U.S. and the U.K. [6] - Group 1 Automotive offers a range of services including vehicle financing, maintenance, and repair services [6] Facility Enhancements - The new dealership includes a car wash, an increase in service bays from 16 to 32, and plans to expand the number of service technicians from 21 to 30 [3] - The showroom features a design inspired by Albuquerque city themes, accommodating 22 salespeople and more vehicles [4] - Over 17,000 square feet of additional space has been created for parts and service, enhancing guest convenience [4] Community Engagement - Lexus of Albuquerque is contributing $10,000 to Girls on the Run, a nonprofit organization focused on youth development through physical activity [5]

New decision ensures help seekers receive localized support across communication channelsOMAHA, Neb., July 24, 2025 (GLOBE NEWSWIRE) -- CX360, Inc. (“Mosaicx”), a leader in AI-powered customer experience solutions and part of WestCX under the West Technology Group portfolio, applauds today’s decision by Chairman Carr and the Federal Communications Commission (FCC) to adopt new regulations requiring text providers to develop a system for georouting text messages to the 988 Suicide & Crisis Lifeline. This dec ...

American Airlines (AAL) Q2 2025 Earnings Call July 24, 2025 08:30 AM ET Company ParticipantsNeil Russell - VP - IRRobert Isom - CEO, President & DirectorDevon May - CFOJames Baker - Managing Director & Investment SpecialistConor Cunningham - Director – Travel & Transports ResearchCatherine O'Brien - Vice PresidentShannon Doherty - Equity Research AssociateDuane Pfennigwerth - Senior MD - Equity ResearchSavanthi Syth - Managing DirectorAlison Sider - ReporterLeslie Josephs - Airline ReporterConference Call P ...

American Airlines (AAL) Q2 2025 Earnings Call July 24, 2025 08:30 AM ET Speaker0Thank you for standing by and welcome to American Airlines Group's Second Quarter twenty twenty five Earnings Conference Call. At this time, all participants are in a listen only mode. After the speaker presentation, there will be a question and answer session. To ask a question during the session, you will need to press 11 on your telephone. To remove yourself from the queue, you may press 11 again.I would now like to hand the ...

J.D. Power Recognizes Verizon as America's Most Awarded for Network Quality, an unprecedented 35 Times in a row RootMetrics again names Verizon Best, Most Reliable and Fastest 5G Network NEW YORK, July 23, 2025 (GLOBE NEWSWIRE) -- Another day, another set of network victories for the wireless provider serving the most mobility and broadband customers in the U.S.¹ In back-to-back benchmarking reports, Verizon continues its award-winning momentum as J.D. Power - the global leader in consumer insights, advisor ...

Company Overview - TTEC Holdings, Inc. is a leading global innovator in customer experience (CX) technology and services, specializing in AI-enabled digital CX solutions [3] - The company serves both iconic and disruptive brands, providing outcome-based solutions that enhance the entire customer journey across various virtual interaction channels [3] - TTEC operates through two main business segments: TTEC Digital, which focuses on omnichannel contact center technology, CRM, AI, and analytics solutions, and TTEC Engage, which delivers AI-enabled customer engagement, acquisition, tech support, and fraud prevention services [3] Upcoming Earnings Release - TTEC will release its earnings results after market close on August 7, 2025, followed by a live webcast and conference call on August 8, 2025, at 8:30 a.m. ET [1][2] - A press release will be issued at the time of the earnings announcement, and a replay of the webcast will be available on the TTEC website for those unable to attend live [2]

Core Insights - More than half of global executives (57%) are confident that AI will enhance customer experience (CX), yet only 17% believe their organization is currently optimizing CX effectively, indicating a significant opportunity gap [1][2] - The gap in CX optimization is a global challenge, with rising customer expectations presenting opportunities for companies that can close this gap [2] - Nearly three-quarters of respondents are optimistic about AI's benefits, with 33% believing it will be extremely impactful and 40% believing it will be impactful [3] CX Optimization and Spending Trends - Two-thirds of business leaders express confidence in their organization's resources for effective CX management, with 69% increasing investments in marketing resources and 73% boosting investments in tools and technologies for CX enhancement over the past two to three years [4] - Looking ahead, 76% of respondents expect increases in CX spending, with 53% anticipating increases of less than 10% and 23% expecting increases exceeding 11% [5] Strengths and Weaknesses in CX Strategy - The top strengths identified in CX strategy include brand promise, while the top weaknesses include omni-channel experience [6] - In the Asia-Pacific region, 57% of executives consider CX extremely important, but only 14% believe their company is very effective at optimizing performance [6] - 71% of respondents feel their organization is effective at maintaining customer trust in data practices, while 65% believe their company is transparent about data collection and usage [7] Execution Challenges - There is a contradiction where 64% of executives believe in their company's ability to gain actionable insights from CX data, yet they often fall short in execution, particularly in leveraging technology effectively [8] - The disconnect between confidence in CX strategy and the actual customer experience highlights the need for organizations to shift from intention to execution and commit to sustained investment in CX capabilities [9] Methodology - The insights are based on a global survey conducted by Protiviti and the University of Oxford, involving over 250 board members, C-suite executives, and other business leaders across 20 countries, representing more than 25 industries [9]