Core Insights - Coveo has been awarded the SAP Global SAP Customer Experience Award for Partner Excellence 2025 for Partner Solution Success, recognizing its contributions to SAP Customer Experience solutions [1][2] - The partnership between Coveo and SAP aims to enhance AI-driven digital experiences for global enterprises, focusing on growth, efficiency, and customer loyalty [2] Company Achievements - Coveo's solution for SAP Commerce Cloud achieved SAP Endorsed App status in March 2023, with further integration into SAP Service Cloud in November 2024 [2] - Customers utilizing Coveo's solutions have reported significant improvements, such as Blackwoods experiencing a 45% increase in Net Promoter Score (NPS) and a 44% reduction in null searches [2] Technology and Innovation - Coveo's AI-Relevance Platform enables hyper-personalization across various digital experiences, unifying data with high contextual and prescriptive accuracy [5] - The platform is designed to address the complexity of tailoring experiences for diverse audiences and large volumes of content [4][5] Industry Positioning - Coveo is recognized as a leader in AI-Relevance, transforming how enterprises engage with customers and employees to maximize business outcomes [3][5] - The company holds various certifications and partnerships, including being a Salesforce ISV Partner and a member of the MACH Alliance, which underscores its commitment to security and compliance [6]

Core Insights - Elite Supplements, a rapidly growing Australian sports-nutrition brand, has partnered with Coveo to enhance its Shopify commerce experience through AI-driven personalization and product discovery [1][2][4] - The collaboration aims to create hyper-personalized digital journeys for health-conscious consumers, which is crucial for the company's growth strategy [1][3] Company Overview - Elite Supplements was founded in 2005 and operates over 130 retail locations in Australia, with a new flagship store in Singapore, offering a wide range of sports-nutrition and wellness products [5] - The company's mission focuses on empowering customers through expert advice, competitive pricing, and innovative formulations [5] Technology and Innovation - Coveo's AI-Relevance™ Platform will provide Elite Supplements with advanced search capabilities, including semantic search and real-time learning, to improve customer experience [3][4] - The integration with Shopify will allow for more personalized and precise product searches, catering to various customer needs such as ingredient-based searches and health concerns [3][4] Market Positioning - The partnership is expected to help Elite Supplements capture market share rapidly by enhancing the shopping experience across multiple channels [4] - Coveo emphasizes that brands adopting relevance early can achieve significant returns, positioning Elite Supplements among leading global companies leveraging AI for discovery [4][8]

Core Insights - Docusign is leveraging Coveo's AI-Relevance Platform to enhance self-service success, streamline agent workflows, and provide consistent, relevant answers across support channels, ultimately improving customer and agent experiences [1][2] - Coveo's AI capabilities are designed to help enterprises reduce support costs and empower agents with timely knowledge, addressing rising customer expectations for self-service and AI-powered support [2][5] Group 1: Coveo's AI-Relevance Platform - The Coveo AI-Relevance Platform is built on over a decade of AI innovation, offering scalability, security, and intelligence to optimize customer support operations [1][5] - Coveo's platform enables hyper-personalization at every point of experience, unifying data securely while maximizing contextual and prescriptive accuracy [5][6] - The platform is certified with ISO 27001, ISO 27018, and ISO 27017, and is SOC2 compliant, ensuring high standards of security and reliability with a 99.999% SLA [6] Group 2: Customer Experience and Operational Efficiency - Coveo's AI-Search and generative answering capabilities enhance case deflection and self-service success, improving operational efficiency by reducing the time spent searching for information [2][8] - The focus on relevance allows enterprises to tailor experiences to individual needs, preferences, and behaviors, setting a competitive standard in customer experience [4][5] Group 3: Partnerships and Industry Position - Coveo is recognized as a partner with major platforms such as Salesforce, SAP, AWS, Adobe, and Shopify, indicating its strong position in the industry [6] - The company serves millions of users across billions of interactions, showcasing its extensive reach and impact in the market [5]

Core Insights - Coveo's AI-Relevance platform is being utilized by leading brands such as Caleres, FleetPride, and Freedom Furniture to enhance online experiences, increase conversions, and create new growth opportunities [1][3][4] Company Summaries Caleres - Caleres is a multi-billion dollar shoe retailer with a history of over 140 years, known for brands like Famous Footwear and Dr. Scholls [5] - The company faced challenges with its search and discovery technology due to a complex catalog of over 600,000 SKUs, leading to inefficiencies in data access and manual processes [6] FleetPride - FleetPride is North America's largest distributor of truck and trailer parts, with over 4,000 experts across more than 300 locations [7] - The company struggled with its digital presence, particularly in providing customers with accurate part information, which was compounded by a siloed inventory system [8] Freedom Furniture - Freedom Furniture is a well-established brand in Australia and New Zealand, known for stylish home furnishings and a strong retail presence [9] - The company is undergoing a digital transformation by revamping its ecommerce platform and adopting AI-driven search to enhance customer experiences [10] Performance Metrics - Coveo's implementation has led to a 21% year-over-year increase in revenue and a 25% increase in conversion rates for its clients [11] - FleetPride reported a 7% increase in revenue per visit and a 9.6% increase in conversion rates [12] - Freedom Furniture achieved a 5.5% uplift in average order value and a 50% decrease in merchandising effort [13]

Core Insights - The partnership between Coveo and Shopify aims to enhance commerce growth by integrating advanced AI solutions into Shopify's platform, addressing the complexities of large catalogs and operations [1][4] - Coveo is recognized as a leader in AI-search and product discovery, enhancing the shopping experience through personalized and enriched product discovery [2][6] - The Coveo AI-Relevance Platform™ provides scalable AI solutions that enable hyper-personalization and optimize business outcomes for enterprises [9][10] Company Overview - Coveo is a leader in the e-commerce sector, providing AI-driven solutions for product discovery, merchandising, and personalization, trusted by various B2B and B2C enterprises [2][6] - In 2024, Coveo was recognized as a Leader in the Gartner Magic Quadrant™ for Search and Product Discovery, highlighting its industry standing [2][16] - The Coveo AI-Relevance Platform™ supports over 40 million products and 100 million pieces of content, showcasing its capability to handle complex catalogs [6] Product Features - Coveo's AI-search offers multi-layered capabilities that adapt to shopper intent in real-time, enhancing conversion rates and revenue per visit [2][3] - Merchandisers can utilize empowered merchandising tools to fine-tune search results, product listings, and recommendations, supported by detailed reporting [2][4] - The platform includes generative experiences that guide customers through product discovery, leveraging expert content to enhance the shopping journey [6][9] Integration and Accessibility - The integration of Coveo with Shopify is designed to be straightforward, allowing merchants to link their Coveo license with their Shopify store easily [4][5] - Coveo for Shopify is currently available for exclusive access, providing merchants with advanced AI-search and product discovery functionalities [5]