Core Viewpoint - The introduction of a new feature by Meituan allows delivery riders to block customers who exhibit inappropriate behavior, marking a shift towards a more balanced protection mechanism for service providers in the gig economy [1][2]. Group 1: Service Provider Rights - The new blocking feature is seen as a basic safeguard for the dignity of riders, who often face disrespectful treatment from customers [1]. - Riders express relief and appreciation for the measure, indicating a need for mutual respect in the service industry [1]. - The feature reflects a broader trend in the service industry, where the traditional notion of "the customer is always right" is being challenged [1][2]. Group 2: Industry Dynamics - The implementation of the blocking feature signals a transformation in platform governance, moving from a one-sided user protection model to a more balanced approach that considers the rights of service providers [2]. - As competition intensifies and regulatory scrutiny increases, platforms recognize that a stable and healthy working environment is essential for retaining service personnel and, consequently, customers [2]. - The feature aligns with regulatory intentions to protect the rights of delivery riders, as seen in recent discussions about their working conditions and compensation [2]. Group 3: Potential Risks and Considerations - Concerns arise regarding the potential misuse of the blocking feature, such as avoiding difficult deliveries or low-paying orders, highlighting the need for a fair and transparent review process [3]. - Questions about the visibility of blocking information to other riders and the communication of blocked status to customers indicate the complexity of implementing this feature without infringing on user rights [3]. - The expectation is that this initiative will lead to a more equitable and caring approach in the gig economy, fostering trust between service providers and consumers [3].

Core Viewpoint - The introduction of the "block bad users" feature is not only an internal optimization for the food delivery industry but also a significant signal of platform governance transformation, moving towards a more balanced two-way rights protection mechanism [1][3]. Group 1: Feature Implementation - Meituan has initiated a pilot program in certain cities allowing delivery riders to block customers who exhibit inappropriate behavior, such as verbal abuse or threats. Once approved, riders will not receive orders from these customers for one year [2]. - This feature has garnered mixed reactions from riders and consumers, with many riders feeling it protects their professional dignity, while some consumers express concerns about potential misuse of the feature [2][3]. Group 2: Industry Context - The challenges faced by delivery riders are not unique to the food delivery sector but are prevalent across various service industries, including ride-hailing and instant delivery services. These workers are often trapped in a system where user ratings and platform rules heavily influence their livelihoods [3]. - The implementation of the blocking feature aligns with a shift in competitive focus within the industry, as platforms recognize that a stable and healthy working environment is essential for retaining service personnel and, consequently, consumers [3]. Group 3: Regulatory Response - The introduction of this feature reflects a response to increasing regulatory scrutiny and consumer demand for better treatment of service workers. Regulatory bodies have emphasized the importance of protecting the rights of delivery riders, leading to measures such as the cancellation of overtime fines and the promotion of social security for riders [3][4]. - The feature's success hinges on careful management to prevent misuse and ensure fairness, as improper handling could lead to negative consumer reactions and undermine user rights [4].