网约车行业
Search documents
中经评论:允许骑手拉黑顾客意味着什么
Jing Ji Ri Bao· 2025-10-15 00:07
Core Viewpoint - The introduction of a new feature by Meituan allows delivery riders to block customers who exhibit inappropriate behavior, marking a shift towards a more balanced protection mechanism for service providers in the gig economy [1][2]. Group 1: Service Provider Rights - The new blocking feature is seen as a basic safeguard for the dignity of riders, who often face disrespectful treatment from customers [1]. - Riders express relief and appreciation for the measure, indicating a need for mutual respect in the service industry [1]. - The feature reflects a broader trend in the service industry, where the traditional notion of "the customer is always right" is being challenged [1][2]. Group 2: Industry Dynamics - The implementation of the blocking feature signals a transformation in platform governance, moving from a one-sided user protection model to a more balanced approach that considers the rights of service providers [2]. - As competition intensifies and regulatory scrutiny increases, platforms recognize that a stable and healthy working environment is essential for retaining service personnel and, consequently, customers [2]. - The feature aligns with regulatory intentions to protect the rights of delivery riders, as seen in recent discussions about their working conditions and compensation [2]. Group 3: Potential Risks and Considerations - Concerns arise regarding the potential misuse of the blocking feature, such as avoiding difficult deliveries or low-paying orders, highlighting the need for a fair and transparent review process [3]. - Questions about the visibility of blocking information to other riders and the communication of blocked status to customers indicate the complexity of implementing this feature without infringing on user rights [3]. - The expectation is that this initiative will lead to a more equitable and caring approach in the gig economy, fostering trust between service providers and consumers [3].
允许骑手拉黑顾客意味着什么
Jing Ji Ri Bao· 2025-10-14 22:04
"屏蔽不良用户"功能的推出,不仅是外卖行业的内部优化,更应被视为平台治理转型的重要信号——平 台开始从单向的用户保护,迈向建立更加平衡的双向权益保护机制。 骑手也能"拉黑"顾客了?这两天,美团在部分城市试点的一项新功能,引发了不少讨论。 简单来说,今后骑手若遇到顾客辱骂、威胁等不当行为,可提交证据申请屏蔽该用户。一旦审核通过, 一年内将不再接到该顾客的订单。不少骑手对此表示欣慰,认为是对自身职业尊严的基本保障。有些网 约车司机、快递员还期待能推广到自己身边。 消费者这头,观点则不尽相同。有人表示理解:"骑手也是人,互相尊重是应该的。"也有人担心:"我 家住6楼没电梯,以后会不会被拉黑?"还有人反向提议:"那我们顾客能不能屏蔽骑手?" 这些声音,折射出当下服务行业一个值得深思的议题。 服务行业总说"顾客是上帝",大多数平台的评价体系也明显倾向消费者。骑手、司机等服务提供方忙着 跑单,没时间写小作文诉苦,可如果给他们开一场"吐槽大会",你会发现,他们的工作并不仅仅是新闻 中的"月薪过万"。 就拿骑手来说吧,送慢了要被差评、找不到路要被投诉、敲门声大了要被抱怨、打电话通知却被嫌打 扰……这些看似鸡毛蒜皮的小事,却是 ...
全员社保:被看见的与被忽视的
3 6 Ke· 2025-08-12 02:17
Core Points - China has the world's largest social security system, with basic pension and medical insurance covering 1.066 billion and 1.326 billion people respectively by the end of 2024, a remarkable achievement for a developing country with a population of 1.4 billion [1] - The recent ruling by the Supreme People's Court emphasizes that any agreement between employers and employees to not pay social insurance is invalid, which has sparked discussions about mandatory social insurance for over 200 million flexible workers [1][2] - The current minimum social insurance payment base is generally set at 60% of the average monthly wage of urban employees from the previous year, leading to significant costs for employers [2][3] Social Insurance Regulations - The new interpretation of existing laws clarifies that employers are obligated to pay social insurance, addressing previously ambiguous areas where agreements to waive such payments existed [2][4] - The average social insurance coverage for new employment forms is low, with many workers, especially in the gig economy, lacking adequate social security [7][8] Labor Market Dynamics - The declining dependency ratio in China's pension system indicates a growing challenge, with projections suggesting that reforms could delay the depletion of pension funds from 2035 to 2044 [3][6] - The majority of flexible workers, particularly those with lower incomes, are more likely to agree to waive social insurance, highlighting a power imbalance in employer-employee negotiations [5][6] New Employment Forms - Approximately 84 million new employment form workers exist in China, representing about 21% of the total workforce, with many lacking basic social insurance coverage [7][8] - The average number of social insurance types covered for new employment form workers is only 1.46, indicating significant gaps in coverage [8] Legal and Institutional Responses - Recent government initiatives aim to protect the rights of new employment form workers, including pilot programs for occupational injury insurance [9][12] - The introduction of labor contracts for full-time delivery riders by platforms like JD.com marks a significant step towards ensuring social insurance coverage for gig workers [11][12] Economic Implications - The long-term sustainability of the social security system requires balancing immediate economic pressures with the need for comprehensive coverage for all workers [13][16] - Companies that prioritize compliance with social insurance obligations may enhance their competitive advantage and build trust with consumers and employees [16][18]
“没有社保,不敢生病,只能打工”,农村大龄女工的养老困境
Hu Xiu· 2025-07-17 00:01
Group 1 - The total number of migrant workers in China in 2024 is 299.73 million, with women accounting for 37.6%, exceeding 112 million [1] - Among local migrant workers, women make up 44.2%, while among those who migrate for work, women account for 31.7% [1] - The report highlights the significant presence of female migrant workers, referred to as the "she power" of the new era, while also acknowledging the challenges they face [2][3] Group 2 - The new generation of migrant workers, particularly those born in the 1980s and 1990s, exhibit a tendency towards individualization, frequently changing jobs and seeking romantic relationships [4][5] - Many of these workers transition from a carefree work life to a more responsible one after marriage and childbirth, often leading to long-distance relationships and a shift in lifestyle [6][7] - A significant number of young male workers remain unmarried, with estimates suggesting over 10 million men aged 32 and above are single [8][9] Group 3 - The characteristics of female migrant workers include their urban-rural migration, low job stability, and involvement in various industries such as manufacturing, service, and even male-dominated sectors [15][16][19] - The rise of the digital economy has also led to many women engaging in gig economy jobs, such as delivery and ride-sharing services [19][20] - The generational divide among female workers is evident, with older generations often remaining in rural areas post-marriage, while younger generations tend to migrate for work [21][22] Group 4 - The growth of female migrant workers has been gradual since the 1980s, with their proportion among all migrant workers nearing 40% [34][36] - Factors contributing to this growth include demographic changes, declining agricultural income, and increased job opportunities in urban areas [35][36] - The trend of rural women migrating to cities is expected to continue, driven by economic necessity and changing societal norms [40][42] Group 5 - The first generation of female workers faces challenges related to insufficient retirement resources and healthcare, leading many to continue working into old age [48][49] - The new generation of female workers encounters issues such as lack of career advancement opportunities and the disruption of their careers due to family responsibilities [54][55] - The need for social security and support systems for both generations of female workers is critical to address their long-term challenges [66][67]
二季度招聘需求环比增长5.7% 服务员、文员用人缺口大
Bei Jing Shang Bao· 2025-07-11 10:16
Group 1 - The "siphon effect" in first-tier cities remains strong, with Beijing leading in job application activity, followed by new first-tier cities like Chengdu and Chongqing showing high recruitment activity [1] - The most in-demand positions include service staff, sales specialists, clerks, beauticians, chefs, and general workers, indicating a growing employment potential in the service and manufacturing sectors due to rising service consumption and traditional industry transformation [1] - The rapid development of the platform economy is breaking traditional employment boundaries, providing job seekers with more flexible and diverse options, which is a significant driver of talent mobility across cities and industries [1] Group 2 - The delivery industry is focusing on the Yangtze River Delta cities, with job applications in Suzhou, Hangzhou, Shanghai, and Chongqing seeing a rise of over 5% [2] - The growth in the e-commerce sector and increased subsidies from delivery platforms have stimulated diverse consumer demands for instant delivery, leading to a continuous increase in related job requirements [2] - The average job application rate for driver positions in the top 15 cities increased by 8.1%, with cities like Hangzhou, Shanghai, Suzhou, Xi'an, and Chongqing experiencing over 10% growth, highlighting the appeal of flexible job opportunities in the ride-hailing sector [2]