Financial Data and Key Metrics Changes - Full-year revenues for fiscal 2025 reached $2.432 billion, a 2.1% increase compared to fiscal 2024 after adjusting for an additional week of operations in the previous year [5][21] - Consolidated revenues in Q4 2025 were $614.4 million, down from $639.9 million in the prior year, with a revenue growth of approximately 3.4% when excluding the extra week in fiscal 2024 [21][22] - Consolidated operating income for Q4 2025 was $49.6 million, compared to $54 million in the prior year, while net income decreased to $41 million or $2.23 per diluted share from $44.6 million or $2.39 per diluted share [21][22] Business Line Data and Key Metrics Changes - Uniform and Facility Service Solutions revenues for Q4 2025 were $560.1 million, a decrease of 4.4% from Q4 2024, with organic growth of approximately 2.9% [23][24] - First Aid and Safety Solutions segment revenues in Q4 2025 increased to $31.1 million, with organic growth of 12.4% driven by the segment's van business [25] - Revenues from the Other segment, which includes nuclear services, were $23.3 million, a decrease of 5.3% from Q4 2024 due to lower activity in North American nuclear operations [26] Market Data and Key Metrics Changes - The company experienced notable improvements in customer retention in fiscal 2025 after two years of elevated lost business, with positive trends in key leading indicators such as NPS scores [7] - The employment environment has impacted parts of the customer base, leading to fluctuations in wear-in numbers and overall growth rates [7][12] Company Strategy and Development Direction - The company aims to drive organic growth to mid-single digits and improve EBITDA margins into the high teens over the next couple of years [16] - Investments in technology and organizational initiatives are expected to enhance operational efficiency and scalability, particularly through the implementation of the Oracle ERP system [11][31] - The company is focusing on enhancing customer experience and operational excellence through the introduction of the UniFirst Way, a collection of service-focused procedures [8] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the ability to drive meaningful improvements in overall profitability despite expected temporary setbacks in fiscal 2026 [14][16] - The impact of tariffs is anticipated to escalate in fiscal 2026, but the company believes it is well-positioned to navigate the evolving trade situation [12][13] - Management highlighted the importance of patience and thoughtful execution in addressing current sourcing and cost environments [16] Other Important Information - The company made significant investments in capital expenditures totaling $154.3 million in fiscal 2025, focusing on facility additions and system updates [26] - The company plans to continue deploying cash flows for strategic investments, including infrastructure enhancements and share buyback programs [18] Q&A Session Summary Question: Can you confirm the drivers for the guided 2.6% organic growth for Uniform and Facility Service Solutions? - Management indicated that while there is momentum in sales and retention, the economic outlook and fluctuations in employment cycles are contributing factors to the current organic growth outlook [34][35] Question: What are the expected impacts on margins for 2026? - Management noted that tariffs, sales and service investments, and digital transformation costs are expected to impact margins, with operational efficiencies anticipated to provide some offsets [37][38] Question: Will benefits from sales and service investments be realized in 2026? - Management clarified that while some benefits from sales and service investments will begin to materialize in 2026, significant ERP-enabled benefits are expected to emerge in 2027 and beyond [45][46] Question: How do you expect pricing dynamics to evolve in 2026? - Management acknowledged that pricing remains challenging due to inflation and tariffs, but they anticipate working through these dynamics with customers [53][54] Question: What is the expected impact of the nuclear services business in fiscal 2026? - Management expects a wind-down of a large project in the first quarter, with normal seasonality affecting the nuclear business throughout the year [75][76]

Financial Data and Key Metrics Changes - Full-year revenues for fiscal 2025 reached $2.432 billion, a 2.1% increase compared to fiscal 2024 after adjusting for an additional week of operations in the previous year [5][21] - Consolidated revenues in Q4 2025 were $614.4 million, down from $639.9 million in the prior year, with a revenue growth of approximately 3.4% when excluding the extra week in fiscal 2024 [21][22] - Consolidated operating income for Q4 2025 was $49.6 million, compared to $54 million in the prior year, while net income decreased to $41 million or $2.23 per diluted share from $44.6 million or $2.39 per diluted share [21][22] - Consolidated adjusted EBITDA for Q4 2025 was $88.1 million, down from $95 million in the prior year [21][22] Business Line Data and Key Metrics Changes - Uniform & Facility Service Solutions revenues for Q4 2025 were $560.1 million, a decrease of 4.4% from Q4 2024, with organic growth of approximately 2.9% [23][24] - First Aid & Safety Solutions segment revenues in Q4 2025 increased to $31.1 million, with organic growth of 12.4% driven by the segment's van business [25] - Revenues from the Other segment, which includes nuclear services, were $23.3 million, a decrease of 5.3% from Q4 2024 due to lower activity in North American nuclear operations [26] Market Data and Key Metrics Changes - The company noted improvements in customer retention and key performance metrics, despite a softer employment environment impacting parts of its customer base [7][8] - The First Aid & Safety Solutions segment is expected to achieve double-digit growth in fiscal 2026, reflecting strong market potential [17] Company Strategy and Development Direction - The company is focused on driving organic growth to mid-single digits and improving EBITDA margins into the high teens [16] - Investments in technology and organizational initiatives are aimed at enhancing customer experience and operational excellence [3][10] - The introduction of the UniFirst Way aims to unify operational approaches and improve service delivery [8][9] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the company's ability to drive meaningful improvements in overall profitability despite anticipated challenges in fiscal 2026 [14][19] - The impact of tariffs is expected to influence short to medium-term profitability, with ongoing efforts to mitigate cost increases [12][13] - Management acknowledged that fiscal 2026 may reflect a temporary step back in profitability due to investments in growth initiatives [16][28] Other Important Information - The company has a robust balance sheet with no long-term debt and cash equivalents totaling $209.2 million [26] - Capital expenditures for fiscal 2025 totaled $154.3 million, with ongoing investments in infrastructure and automation initiatives [26][18] Q&A Session Summary Question: Can you confirm the drivers for the guided 2.6% organic growth for Uniform & Facility Services? - Management indicated that improvements in sales and retention are expected, but challenges from the employment environment may impact growth [33][35] Question: What are the factors impacting margins for 2026? - Management highlighted tariffs, sales and service investments, and digital transformation costs as key factors affecting margins [37][38] Question: Will benefits from sales and service investments be seen in 2026? - Management stated that while some benefits may emerge, significant improvements from ERP-related investments are expected in 2027 and beyond [44][45] Question: What is the outlook for pricing in 2026? - Management noted that pricing remains challenging due to inflation and tariffs, but they expect to work through these dynamics with customers [53][55] Question: Can you provide insights on the nuclear services business for fiscal 2026? - Management expects a wind-down of a large project in the first quarter, with normal seasonality affecting performance throughout the year [75][76]

Financial Data and Key Metrics Changes - Full-year revenues for fiscal 2025 reached $2.432 billion, a 2.1% increase compared to fiscal 2024 after adjusting for an additional week of operations in the previous year [5] - Consolidated revenues in Q4 2025 were $614.4 million, down from $639.9 million in the prior year, with a revenue growth of approximately 3.4% when excluding the extra week in fiscal 2024 [18][21] - Consolidated operating income for Q4 2025 was $49.6 million, compared to $54 million in the prior year, while net income decreased to $41 million or $2.23 per diluted share from $44.6 million or $2.39 per diluted share [18] - Consolidated adjusted EBITDA for Q4 2025 was $88.1 million, down from $95 million in the prior year [18] Business Line Data and Key Metrics Changes - Uniform and Facility Service Solutions revenues for Q4 2025 were $560.1 million, a decrease of 4.4% from Q4 2024, with organic growth of approximately 2.9% [21][22] - First Aid and Safety Solutions segment revenues in Q4 2025 increased to $31.1 million, with organic growth of 12.4% driven by the segment's van business [23] - Revenues from the Other segment, which includes nuclear services, were $23.3 million, a decrease of 5.3% from Q4 2024 due to lower activity in North American nuclear operations [24] Market Data and Key Metrics Changes - The company noted improvements in customer retention and key performance metrics, despite a softer employment environment impacting parts of its customer base [6][12] - The company experienced notable improvements in retention after two years of elevated lost business, with positive trends in NPS scores and customers under contract [6] Company Strategy and Development Direction - The company aims to drive organic growth to mid-single digits and improve EBITDA margins into the high teens over the next couple of years [14] - Investments in technology and organizational initiatives are expected to enhance operational efficiency and scalability, particularly through the implementation of the Oracle ERP system [10][30] - The company is focusing on enhancing customer experience and operational excellence through the introduction of the UniFirst Way, a collection of service-focused procedures [7] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the ability to drive meaningful improvements in overall profitability, despite expecting a temporary step back in profitability for fiscal 2026 due to ongoing investments [12][14] - The impact of tariffs is anticipated to escalate in fiscal 2026, with management taking steps to minimize cost increases through strategic sourcing and collaboration with customers [11][27] - The company expects to see continued improvements in customer retention and sales effectiveness, which are crucial for future growth [33][42] Other Important Information - The company generated solid cash flows from operating activities totaling $296.9 million in fiscal 2025, with capital expenditures of $154.3 million [24][25] - The company plans to continue strategic investments, including infrastructure enhancements and automation initiatives, to promote growth and efficiency [16] Q&A Session Summary Question: Can you confirm the drivers for the guided 2.6% organic growth for Uniform and Facility Service Solutions? - Management indicated that while there is momentum in sales and retention, the economic outlook and fluctuations in employment cycles are contributing factors to the current guidance [32][34] Question: What are the factors impacting margins for 2026? - Management highlighted tariffs, sales and service investments, and digital transformation costs as primary factors affecting margins, with expectations for operational efficiency to provide some offsets [35][36] Question: Will benefits from investments in sales and service be realized in 2026? - Management stated that while some benefits from sales and service investments will begin to materialize in 2026, significant improvements from ERP-related investments are expected to be realized in 2027 and beyond [40][42] Question: What is the expected impact of tariffs on pricing and client bases? - Management noted that the pricing environment remains challenging due to tariffs and inflation, but they anticipate working through these dynamics with customers [46][50] Question: Can you provide insights on the nuclear services segment's expected performance? - Management expects a wind-down of a large project in the first quarter of fiscal 2026, which will impact the nuclear services segment's performance, particularly in the first quarter [66][68]