新车和二手车销售

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新州“投诉榜”出炉!这10大行业成投诉“重灾区”
Sou Hu Cai Jing· 2025-04-27 20:48
Core Insights - The electronics and white goods sector has the highest number of consumer complaints in New South Wales (NSW), surpassing property management and automotive repair [1][3] - In 2024, the NSW Fair Trading received over 34,000 complaints, with the majority related to retail products, particularly issues concerning quality and supply of appliances like refrigerators and washing machines [1][3] - The NSW government is set to introduce stricter rental reforms in May, which is expected to lead to an increase in related complaints [3] Industry Summary - The top complaint categories in NSW include: 1. Retail - Electronics, white goods, and gas appliances 2. Retail - Furniture, home goods, and bedding 3. Real estate and property services - Rental issues 4. Retail - Clothing, footwear, accessories, and jewelry 5. Other services - Travel and tourism services 6. Other services - Automotive repair and maintenance 7. Retail - Used car sales 8. Retail - New car sales 9. Retail - Mobile phones and accessories 10. Real estate and property services - Property sales [8] Consumer Guidance - Consumers are encouraged to understand their rights and are advised to conduct thorough research before making significant purchases, such as checking the NSW Fair Trading Complaints Register and reading reviews [3][5] - In case of issues, consumers should first attempt to resolve them directly with the seller; if unsuccessful, they can utilize the free complaint resolution process provided by the NSW Fair Trading [5]