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第八届“好客山东服务节”暨饭店业高质量发展大会将于罗庄启幕
Qi Lu Wan Bao Wang· 2025-10-23 05:33
Core Insights - The eighth "Good Guest Shandong Service Festival" and the 30th anniversary of the Shandong Provincial Tourism Hotel Association will be held from October 22 to 24, 2025, in Linyi City, focusing on high-quality development in the hotel industry [1] - The theme of the conference is "Pragmatism, Innovation, Integration, and Coexistence," aiming to gather government leaders, industry experts, corporate executives, and media representatives to explore new directions for industry transformation [1] Event Structure - The conference will feature four core segments: the "Fifth Executive Council and Expanded Council," "Keynote Speeches," "Roundtable Discussions," and "Results Exhibition" [2] - The Executive Council will review the annual work report and set development priorities for the next phase [2] - Notable presentations will include topics on marketing, budget goals, new consumer trends, and strategic innovation from various industry leaders [2] Focused Discussions - The main sessions will include keynote speeches on digital empowerment and service standardization, addressing survival challenges and resource integration in the hotel industry [3] - Roundtable discussions will focus on innovation strategies and cross-regional resource integration, featuring representatives from various provinces [3] Exhibitions and Cultural Events - The event will showcase six themed exhibition areas, highlighting the 30-year development of the Shandong Provincial Tourism Hotel Association and innovations in the industry [4] - A themed banquet event will present a fusion of Shandong cuisine and modern culinary techniques, emphasizing cultural heritage [4] Industry Impact - This conference marks a milestone for the Shandong Provincial Tourism Hotel Association, serving as a platform for experience exchange and a catalyst for the "Good Guest Shandong" brand's high-quality development [5] - Through strategic discussions, case sharing, and collaborative dialogues, the event aims to stimulate innovation and drive the high-quality development of the tourism hotel industry in Shandong and nationwide [5]
以艺术之光致敬平凡力量 《将星星别上袖口》礼赞四川旅游饭店人
Sou Hu Cai Jing· 2025-08-03 07:47
Core Viewpoint - The launch of the公益音乐宣传片《将星星别上袖口》 aims to highlight the dedication and spirit of the tourism hotel industry in Sichuan, showcasing the hard work and professionalism of service staff [1][3]. Group 1: Industry Development - The film serves as a lyrical epic for the industry, portraying hotel staff's commitment to service and quality, which collectively drives the sustainable development of Sichuan's tourism hotel sector [3]. - The industry is currently focused on implementing the spirit of the 12th Provincial Party Committee's seventh plenary session, emphasizing the cultivation of high-energy entities and high-quality product supply as dual driving forces [5]. Group 2: Cultural Integration - The film is expected to inspire a deeper sense of professional pride and collective cohesion among industry workers, encouraging innovation in the integration of culture and tourism [3]. - There is a strong emphasis on infusing local cultural elements into themed hotels and showcasing regional characteristics in the development of unique accommodation products [3].
省旅游饭店行业协会联合多家企业发出倡议 暑期旅游旺季 科学制定游客退预订规则
Si Chuan Ri Bao· 2025-07-07 07:05
醒目告知退预订规则。预订过程中,饭店企业采取多种形式将关键信息提示宾客,尽到告知义务, 确保告知的及时性和准确性。在预订界面,要采取弹窗提醒、文字加粗、单独页面展示等醒目方式,将 退预订条款置于页面显著位置,设置"阅读并同意"的勾选确认环节,确保消费者在充分知晓权益与责任 后完成预订。 规范提供退预订服务。在遇到自然灾害、公共卫生事件等不可抗力因素下,饭店企业要提供全额退 款或免费改期等服务内容,消除消费者担忧。消费者若因突发重病、家庭变故等特殊原因无法按期入 住,饭店企业应给予充分理解,允许消费者凭有效证明酌情减免费用或免费改期。 强化行业企业自律。节假日期间,饭店企业客房原则上不涨价,或执行较为合理的浮动价格。各饭 店企业和平台商要定期组织内部自查,检查退预订收费执行情况,及时纠正问题。(记者 吴梦琳) 近日,在文化和旅游厅指导下,省旅游饭店行业协会联合成都携程信息技术有限公司、美团、四川 去哪儿网国际旅行社有限公司,向全省旅游星级饭店企业和平台商发出"提升全省旅游星级饭店服务质 量、规范游客退订收费"倡议。 倡议重点包括退预订规则及服务、节假日原则不涨价等内容。其中,科学制定退预订规则方面,倡 议合理设 ...