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信息不对称、投诉多、退货难……多方合力让珠宝电商直播清朗健康
Core Viewpoint - The rapid development of live e-commerce, particularly in the jewelry and jade sectors, has led to increased consumer complaints and regulatory scrutiny, highlighting the need for improved oversight and consumer protection measures [1][3][5]. Group 1: Regulatory Developments - The State Administration for Market Regulation and the National Internet Information Office have released a draft for the "Live E-commerce Supervision Management Measures," which clarifies the legal responsibilities of various stakeholders in the live e-commerce ecosystem [1][3]. - The draft emphasizes the responsibilities of live e-commerce platform operators, live room operators, marketing service agencies, and marketers, aiming to strengthen regular supervision [1][3]. Group 2: Consumer Complaints and Issues - A report indicated that live streaming sessions for jewelry and luxury goods ranked fourth in terms of consumer complaints, with issues primarily related to misleading advertising, product quality, and price deception [1]. - As of June 10, there were 5,332 complaints related to "jewelry live streaming" and 1,032 complaints for "pearl live streaming," with common issues including false advertising and refusal to process return requests [1][2]. Group 3: Industry Challenges - Many live streaming sellers are reportedly offering "e-commerce version" products, leading to a decline in product quality as sellers prioritize profit over quality [2]. - The immediacy of live streaming poses risks for consumers, as it is difficult to prove discrepancies between advertised and actual products without recorded evidence [2]. Group 4: Recommendations for Improvement - Experts suggest that e-commerce platforms should establish anti-counterfeiting mechanisms and create strict merchant admission standards to enhance consumer protection [4]. - There is a call for improved regulatory frameworks, including a unified credit record system for online operators and increased enforcement against fraudulent sellers [4][5]. - Consumers are advised to be vigilant, retain evidence of transactions, and choose reputable platforms to mitigate risks associated with impulsive purchases during live streams [5].