Core Viewpoint - The implementation of the "Market Supervision Complaint and Reporting Quick Processing Norm" aims to enhance the efficiency and satisfaction of public complaints handling in Zibo [2][4]. Group 1: Background and Rationale - The local market supervision offices handle over 75% of the city's complaint and reporting tasks, with a significant increase in complaints from 27,000 in February 2022 to 36,000 in 2023, and an expected 35,000 in 2024 [4]. - Previous handling of complaints lacked uniformity and speed, leading to public dissatisfaction and potential for repeated complaints or "citizen suing the government" scenarios [4]. - There is a public expectation for faster and better service from market supervision departments, prompting the need for a more structured approach [5]. Group 2: New Standards and Procedures - The new standards emphasize three key principles: quick response to complaints, standardized procedures for handling complaints, and clear feedback on the results [7][8]. - The processing timeline is based on the "2135" mechanism, which includes 2 hours for assignment, 1 day for response, 3 days for feedback, and 5 days for resolution, with an aim to further accelerate and standardize these processes [5]. Group 3: Implementation Strategies - Comprehensive training for all market supervision personnel is planned to ensure understanding of core requirements such as "immediate response to complaints," "timely resolution," and "closed-loop management" [10]. - The standards will be tailored to different local contexts, encouraging districts to refine them for better applicability [11]. - Innovation is encouraged, such as using AI for quick task assignment and "Internet+" solutions to streamline the complaint process [11].