Core Insights - TTEC has appointed Chris Brown as president of TTEC Digital, effective immediately, succeeding David Seybold who will depart on April 30, 2026 [1][2] - Brown's leadership is expected to drive TTEC Digital's global strategy, P&L management, and operational execution, leveraging his extensive experience and institutional knowledge [2][3] Leadership Transition - David Seybold will remain with TTEC until April 30, 2026, to ensure a smooth transition [2] - Chris Brown has been with TTEC since 2015 and previously served as Chief of Staff to the Chairman and CEO, focusing on corporate development and strategic partnerships [3][4] Chris Brown's Background - Brown has over two decades of experience advising technology and services firms on M&A, capital markets, and strategic transformation, with a focus on SaaS, AI, and cloud sectors [4] - He has held senior leadership roles in investment banking at UBS and management consulting at Mercer, and played a key role in the acquisition of Liquid Robotics by Boeing [4] TTEC Digital's Vision - Brown emphasized the unique capabilities of TTEC Digital in combining talent, technology partnerships, and AI expertise to deliver value for enterprise clients globally [5] - TTEC Digital is recognized as the world's largest pureplay CX technology and services provider, enhancing customer engagement and operational efficiency [5][6] Company Overview - TTEC Holdings, Inc. is a global consulting, technology, and managed services company focused on data, AI, and customer experience [6] - The company offers outcome-based solutions that span the entire enterprise and improve customer interactions across various channels [6]

Core Insights - TTEC has achieved Great Place to Work Certification™ in 15 countries and regions based on employee feedback from the Trust Index™ survey [1][2][3] Group 1: Certification Details - In 2026, TTEC received certification in Australia, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Egypt, Greece, India, Mexico, Philippines, Poland, South Africa, the United Kingdom, and the United States, with South Africa being certified for the first time [2] - The certification is awarded to organizations that meet strict benchmarks for employee trust, leadership credibility, workplace fairness, pride, and camaraderie [3] Group 2: Company Culture and Strategy - TTEC's Chief People Officer highlighted that the recognition reflects the experiences of employees and emphasizes the importance of local leadership, listening, and investment in people [4] - The company's culture strategy focuses on creating meaningful career pathways, developing frontline leaders, and providing AI-enabled tools and training to enhance performance and professional growth [4] Group 3: Industry Context - As organizations globally compete for skilled talent in an AI-driven customer experience landscape, TTEC's certification underscores its commitment to building high-performing teams based on trust, inclusion, and opportunity [5]

Core Insights - TTEC has won multiple honors at the 2026 Stevie Awards for Sales & Customer Service, including three Gold, one Silver, and three Bronze awards, highlighting its innovation in AI-driven customer experience and sales excellence [6][14]. Awards and Recognitions - TTEC's Learning Wizard Suite received a Gold award for Customer Service or Call Center Training Practice of the Year, recognized for accelerating associate readiness and enhancing frontline performance [7]. - Natalia Woźniak was awarded Gold as Sales Representative of the Year for her sustained excellence and leadership [7]. - Batuhan Yorgancilar earned Gold as Rising Star in Sales (Under 30) for his impactful contributions to emerging sales programs [8]. - TTEC Poland received a Silver award for Best Use of Thought Leadership in Complex Sales, showcasing its innovative approach to navigating complex enterprise environments [9]. - TTEC Greece was recognized with a Bronze award for Achievement in Global Customer Service Excellence, emphasizing its scalable multilingual customer experience delivery model [15]. - The SmartHire solution was awarded Bronze for Best Use of AI Integration in Contact Centers, demonstrating TTEC's commitment to leveraging AI for optimizing hiring processes [15]. Company Strategy and Vision - TTEC's President John Abou emphasized the importance of combining innovative AI solutions with human expertise to achieve measurable outcomes, particularly as enterprises undergo AI transformation [11]. - The Stevie Awards celebrate organizations that drive measurable impact and innovation across industries, aligning with TTEC's mission to enhance customer experience through advanced technology [11].

Core Insights - TTEC Digital has been recognized for its expertise in customer engagement and data analytics, receiving a Google Public Sector Partner Expertise Badge for Customer Engagement [1] - The company has completed the Google Partner Development Sprint for Data and Analytics, emphasizing its commitment to delivering advanced AI solutions for government agencies [2] Company Achievements - TTEC Digital's recognition and completion of the Data and Analytics Sprint demonstrate its capability to enhance constituent engagement using Google Cloud technology [3] - As a Premier Google Cloud Co-sell Partner, TTEC Digital holds an exclusive status among top Google partners globally, highlighting its strong partnership with Google [4] Service Offerings - TTEC Digital specializes in transforming customer experiences for public sector organizations by integrating industry expertise with human-centered design, data analytics, AI, and consulting services [3] - The company provides a range of services including AI-enhanced customer engagement, customer acquisition, tech support, and fraud prevention, leveraging next-generation digital technology [5]