Core Viewpoint - The company West B is responding to public criticism from influencer Luo Yonghao regarding the quality of its food, specifically allegations of using pre-prepared dishes. The company asserts that these claims are unfounded and has taken steps to clarify its food preparation processes to the public [1][6][28]. Group 1: Company Response - West B officially denies the allegations made by Luo Yonghao, stating that his claims about the use of pre-prepared dishes are inaccurate [6][28]. - The company has decided to publicly release the "operating instructions" for 13 specific dishes to demonstrate their preparation methods [6][28]. - West B will open its kitchens for public tours, allowing customers to observe food preparation processes while dining in their establishments [29]. Group 2: Customer Engagement - The company expresses gratitude to its customers for their support over the past 37 years, emphasizing the collective effort of its staff in building the brand [2][29]. - West B encourages ongoing customer supervision and feedback to enhance product and service quality [29]. Group 3: Context of the Incident - Luo Yonghao visited a West B restaurant and later criticized the food on social media, claiming it was mostly pre-prepared and overpriced [3][10]. - The company conducted a review of its food quality and service following the incident, confirming the authenticity of its dishes [5][11].