Core Viewpoint - The company West B is responding to accusations made by internet celebrity Luo Yonghao regarding the quality of its food, specifically claims that the dishes served are mostly pre-prepared and overpriced [1][3]. Group 1: Incident Overview - On September 10, 2025, Luo Yonghao and his group dined at West B's restaurant, ordering 16 dishes and 2 bowls of rice [2][6]. - After the meal, Luo Yonghao criticized West B on Weibo, claiming that the majority of the dishes were pre-prepared and too expensive [7]. Group 2: Company Response - West B's founder, Jia Guolong, stated that all dishes comply with national regulations and are not pre-prepared, expressing that Luo's comments were damaging to the brand [3][4]. - West B has announced intentions to pursue legal action against Luo Yonghao for his statements [3]. Group 3: Customer Communication - West B issued a letter to customers, emphasizing its commitment to quality and thanking its 40 million annual customers for their support over the past 37 years [6]. - The letter highlights the collective effort of West B's 18,000 employees in building the brand and protecting its reputation [6].

Core Viewpoint - The restaurant company Xibei has publicly refuted accusations made by influencer Luo Yonghao regarding the use of pre-prepared dishes, asserting that the claims are unfounded and providing detailed production guidelines for 13 specific dishes [1][5][6]. Group 1: Company Response - Xibei issued a letter to customers clarifying the situation and expressing gratitude for their support over the past 37 years, emphasizing the collective effort of its employees [3][4]. - The company confirmed that Luo Yonghao's claims about the dishes being pre-prepared are inaccurate and has taken steps to ensure transparency by releasing detailed production processes for the dishes in question [5][6]. Group 2: Transparency Initiatives - Xibei announced plans to open its kitchens for public tours, allowing customers to observe food preparation processes while dining [1]. - The company will also facilitate visits to its sourcing locations, including central kitchens and farms, to further enhance transparency regarding ingredient sourcing and food safety [1].

Core Viewpoint - The recent controversy surrounding the restaurant chain Xibei involves accusations from public figure Luo Yonghao regarding the use of pre-prepared dishes, which Xibei has refuted by clarifying their food preparation processes and emphasizing their commitment to quality [1][2]. Group 1: Company Response - Xibei publicly addressed the accusations made by Luo Yonghao, stating that his claims about their dishes being mostly pre-prepared are unfounded [2][6]. - The company has released detailed production guidelines for 13 specific dishes to demonstrate their preparation methods and ensure transparency [2][7]. - Xibei emphasized that the dishes consumed by Luo do not fall under the definition of "pre-prepared dishes" as outlined by the relevant regulatory authorities [2][3]. Group 2: Customer Engagement - In response to the controversy, Xibei has opened its kitchens for public tours, allowing customers to observe food preparation processes firsthand [2][3]. - The company expressed gratitude to its customers for their support and emphasized the importance of maintaining the integrity of its brand [3][4]. - Xibei plans to provide further opportunities for customers to visit its production facilities, including its central kitchen and various sourcing locations [2][3]. Group 3: Background Information - Xibei was founded in May 1988 and has served nearly 40 million customers annually, employing over 18,000 staff members [3]. - The incident began when Luo Yonghao dined at a Xibei location and subsequently criticized the restaurant on social media, prompting Xibei's detailed response [4][6].

Core Viewpoint - The company West B is responding to public criticism from influencer Luo Yonghao regarding the use of pre-prepared dishes in its restaurants, asserting that the claims made by Luo are unfounded and damaging to its reputation [1][4]. Group 1: Response to Criticism - West B published a letter to customers addressing Luo Yonghao's accusations, confirming that his statements about the restaurant's use of pre-prepared dishes are inaccurate [1]. - The company provided detailed "operating instructions" for 13 dishes to demonstrate the actual preparation methods used in its restaurants, emphasizing that these methods reflect real on-site processing [1][4]. - Luo Yonghao dined at a West B location with a group of five, ordering 16 dishes and two bowls of rice, after which he criticized the restaurant on social media for allegedly serving mostly pre-prepared dishes [4]. Group 2: Compliance with Standards - West B stated that its dishes comply with national standards and referenced a notification from multiple government departments regarding the definition of pre-prepared dishes, clarifying that the items consumed by Luo do not fall under this definition [4]. - The notification defines pre-prepared dishes as those made from one or more food products that undergo industrial pre-processing, which does not include staple foods like frozen rice or bread [4]. Group 3: Commitment to Transparency - To enhance product and service quality, West B announced plans to open its kitchens for public tours, allowing customers to observe food preparation processes while adhering to food safety regulations [5]. - The company will also facilitate visits to its source locations, including production facilities and farms, with information about these opportunities to be shared with the public [5].

Core Viewpoint - The company West B is responding to public criticism from influencer Luo Yonghao regarding the quality of its food, specifically allegations of using pre-prepared dishes. The company asserts that these claims are unfounded and has taken steps to clarify its food preparation processes to the public [1][6][28]. Group 1: Company Response - West B officially denies the allegations made by Luo Yonghao, stating that his claims about the use of pre-prepared dishes are inaccurate [6][28]. - The company has decided to publicly release the "operating instructions" for 13 specific dishes to demonstrate their preparation methods [6][28]. - West B will open its kitchens for public tours, allowing customers to observe food preparation processes while dining in their establishments [29]. Group 2: Customer Engagement - The company expresses gratitude to its customers for their support over the past 37 years, emphasizing the collective effort of its staff in building the brand [2][29]. - West B encourages ongoing customer supervision and feedback to enhance product and service quality [29]. Group 3: Context of the Incident - Luo Yonghao visited a West B restaurant and later criticized the food on social media, claiming it was mostly pre-prepared and overpriced [3][10]. - The company conducted a review of its food quality and service following the incident, confirming the authenticity of its dishes [5][11].

Core Viewpoint - The ongoing dispute between the founder of Xibei, Jia Guolong, and Luo Yonghao has escalated from verbal exchanges to a "evidence war," with Luo offering a reward for proof regarding the use of pre-prepared dishes at Xibei [1][2]. Group 1: Incident Details - Luo Yonghao publicly refuted Jia Guolong's claims about his positive feedback on the food, stating that his comment was merely a polite response to the staff [1]. - He provided detailed descriptions of the dishes, claiming they had an unpleasant taste and were not freshly prepared, which he used to support his argument against Xibei [1]. - Luo emphasized that all dishes served were lukewarm, contradicting the restaurant's claim of timely service due to low customer volume [1]. Group 2: Evidence and Response - Luo Yonghao initiated a reward of 100,000 yuan for any legally admissible evidence, quickly gaining additional support from netizens who added to the reward [2]. - A blogger shared a photo of a packaged product from Xibei's central kitchen, which Luo highlighted as the first piece of potential evidence in his defense [5]. - Luo is seeking scientific assistance to determine the cooking time of the food served, indicating a willingness to invest in expensive equipment for this purpose [5]. Group 3: Broader Implications - Luo expressed that the dispute is not just about winning a lawsuit but aims to promote industry progress and legislative improvements regarding the use of pre-prepared dishes in restaurants [2][5]. - He reiterated the need for legislation that mandates restaurants to disclose the use of pre-prepared ingredients, believing that this incident could contribute to consumer rights in the pre-prepared food sector [2][5].

Core Viewpoint - The controversy surrounding Xibei Restaurant Group's food quality has intensified, with allegations of using pre-prepared dishes and poor taste being raised by public figures, notably Luo Yonghao, which could significantly impact the company's reputation and customer trust [1][5]. Summary by Relevant Sections Allegations of Food Quality - Luo Yonghao criticized the taste of dishes at Xibei, claiming they had a "leftover" flavor, suggesting that the food might be reheated or pre-prepared [1][3]. - Specific dishes mentioned include lamb chops and grilled fish, which Luo described as having unpleasant tastes reminiscent of reheated food [1][3]. Company Response - Xibei's founder, Jia Guolong, denied the allegations, asserting that none of their dishes are pre-prepared and emphasizing the potential damage to the company's reputation from such claims [5]. - In response to the controversy, Xibei plans to launch a "Luo Yonghao Menu" in all locations, encouraging customers to try the dishes and offering kitchen tours [5]. Legal Actions - Jia Guolong indicated intentions to sue Luo Yonghao for the damaging statements made regarding the restaurant's food quality [5].

Core Viewpoint - The incident involving Luo Yonghao criticizing the restaurant chain Xibei for allegedly serving pre-prepared dishes has sparked significant attention, leading to a strong response from Xibei's management [1][2]. Group 1: Incident Overview - Luo Yonghao publicly criticized Xibei on social media, claiming that the dishes he ordered were mostly pre-prepared and overpriced, urging for legislation to require restaurants to disclose the use of pre-prepared dishes [1]. - Xibei held a press conference to refute Luo's claims, stating that none of the dishes ordered were pre-prepared according to the latest national definitions [1][7]. - During the meal, Luo and his party ordered a total of 15 dishes, with only two left unfinished, which were served last [1]. Group 2: Legal Actions and Responses - Xibei's founder and chairman, Jia Guolong, announced a firm intention to sue Luo Yonghao for the damage caused by his statements [2][3]. - Jia emphasized the seriousness of the situation, stating that the harm caused by Luo's comments was significant and that legal action would be pursued [3]. - Luo responded to the situation by questioning the quality of the food served, suggesting that if the dishes were not pre-prepared, it would indicate advanced culinary technology [5][7]. Group 3: Industry Implications - The incident highlights the ongoing debate within the restaurant industry regarding the use of pre-prepared dishes and the transparency required in food preparation practices [1][7]. - Xibei's management indicated that while the industry does not shy away from using pre-prepared ingredients, they firmly believe their offerings do not fall under that category as per national regulations [7].