Core Insights - JD Finance has released its 2025 Consumer Rights Protection Annual Report, showcasing its commitment to "financial for the people" and achievements in "technology defense, service protection, and education promotion" [1][2] Group 1: Technology Defense - JD Finance has developed a closed-loop risk control system that includes "pre-event intelligent warning, in-event real-time interception, and post-event efficient loss recovery," ensuring user account and fund safety [2] - The company has achieved 19.9 million risk warnings, 2.82 million high-risk transaction interventions, intercepted funds amounting to 2.37 billion yuan, and recovered 160 million yuan through outbound calls [2][2] Group 2: Service Protection - JD Finance has expanded its payment services to over 100 leading enterprises, including 12306, Pizza Hut, and KFC, serving 600 million users [4][5] - The introduction of a "digital human live Q&A + knowledge popularization" service model has improved service accessibility and efficiency, with an average of over 500,000 daily services and a 98% accuracy rate for the AI customer service [5][5] - The company has implemented features for elderly users, such as a "large font version" and "voice assistant," along with a "children's binding" service to enhance safety for seniors [5] Group 3: Education Promotion - JD Finance has conducted various financial literacy activities through online and offline channels, focusing on fraud prevention, rational investment, and credit maintenance, reaching over 600 million people [8] - The "Qingbao Hui Chuan Wanli Xing" series of events organized by JD Finance has been recognized as an excellent case in financial consumer education, with over 30 offline events held throughout the year [8] - The company aims to continue enhancing its consumer rights protection system and contribute to a safe and inclusive financial ecosystem [8]

Core Viewpoint - The company, Online Banking (Beijing) Payment Technology Co., Ltd., is actively engaging in a series of educational activities to prevent illegal fundraising, enhancing public awareness of financial risks and contributing to a safe financial environment during the festive season [1][2]. Group 1: Online and Offline Campaigns - The company organized a variety of promotional activities from January to February 2026, themed "Protect Your Wallet, Enjoy a Happy Year," utilizing both online and offline channels to maximize outreach [1]. - Through platforms like JD Finance APP and consumer rights protection WeChat account, the company disseminated educational materials, reaching over 100,000 users [1]. - Offline, the company leveraged over 14,000 LED screens in workplaces and JD home appliance stores, engaging approximately 100,000 people with the theme content [2]. Group 2: Targeted Education and Internal Promotion - The company set up specialized promotional booths in workplaces, conducting face-to-face education for employees and their families, with around 1,000 participants [2]. - Internal training was organized for consumer rights protection and customer service teams, encouraging employees to share knowledge on personal social media, fostering a culture of proactive participation in financial safety [2]. Group 3: Unique Content and Future Plans - The campaign featured unique content such as animated series explaining scam tactics and electronic posters highlighting the "Three Steps to Avoid Scams," aimed at educating the public on recognizing and reporting illegal fundraising [3]. - The company plans to enhance its ongoing educational mechanisms and collaborate with relevant departments to strengthen financial security measures, fulfilling its social responsibility to protect the public's financial interests [3].