2025.07. 04 本文字数：2393，阅读时长大约4分钟 作者 | 第一财经 郑娜 业主与物业公司，谁也离不开谁，但却总是矛盾重重。随着业主自治意识的不断觉醒，他们针对物业 服务透明化、物业管理规范化以及收费合理化等问题不断提出疑问，并在不少社区里探索出更加多样 的物业收费方式。 近期，广州一小区就在尝试落地信托制物业服务模式，借此实现物业费收支透明，避免物业服务质量 与收费标准不匹配而引发的矛盾纠纷。同期，重庆一小区则在尝试引入"弹性定价"模式，即业主根 据自身需求，自主选择服务项目，减少不必要的支出，掌握物业服务选择权和定价权。 业内认为，当前物业行业已进入价值重构与服务升级的关键阶段。上述两种物业管理模式都在一定程 度上回应了业主对透明化服务的需求，有助于物业服务在价格与服务质量方面实现平衡，推动质价相 符的实现。 给服务定价 为了破解近年来物管行业出现收费难、服务差等困局，业内各方都在持续探索破局之法。近来，广州 一小区就正在尝试推进一场变革，将信托制物业服务模式引入花城。 这一名为华南新城的大型小区拥有2万多常住人口，并有约20年的历史。过往采用的包干制物业模式 使得小区也难以避免地出现了小区 ...

Core Viewpoint - The property management industry is entering a critical phase of value reconstruction and service upgrade, driven by homeowners' increasing awareness and demands for transparency, standardization, and reasonable pricing in property services [1][7]. Group 1: New Property Management Models - Guangzhou is experimenting with a trust-based property service model to enhance transparency in property fee management and avoid conflicts arising from mismatched service quality and pricing [2][5]. - The trust model allows homeowners to collectively own property fees and public revenues, with all funds managed in a designated trust account, ensuring financial transparency and accountability [2][3]. - Vanke Property has introduced an "elastic pricing" model, allowing homeowners to select services based on their needs, thus addressing the demand for personalized and transparent service options [3][4]. Group 2: Industry Challenges and Responses - The property management industry faces challenges such as increasing difficulty in fee collection and rising homeowner sensitivity to service quality, leading to a need for innovative solutions [5][6]. - The traditional property service model, often dictated by developers, has resulted in a disconnect between service standards and homeowner expectations, prompting a shift towards more responsive management practices [7][8]. - Homeowners are increasingly demanding quality services that match the fees they pay, with a notable rise in disputes related to service quality, indicating a shift in homeowner expectations towards higher service standards [7][8]. Group 3: Future Directions - The industry is exploring various models, including "area-based collective operations" and "smart management systems," to enhance operational efficiency and service quality [5][8]. - Achieving a balance between service quality and pricing is seen as crucial for the industry's future, with emphasis on transparency, cost optimization, and collaborative governance among stakeholders [8].