在银行服务中，时间往往是最稀缺的资源。近日，农业银行济南创新谷支行在临近下班前的二十分钟 内，以高效的分工与默契的协作，同时服务多位不同需求的客户，展现出专业的业务能力与"客户至 上"的服务精神。 9月3日下午，网点陆续迎来三位客户：一位需为未成年子女办理银行卡的母亲、两位急需开通商户收款 码的小微企业主，以及一位需同时开立养老金账户与银行卡的老年客户。面对业务类型各异、流程耗时 不一的情况，三位青年员工小朱、小田与小张迅速响应，通过默契分工同步推进服务。 小朱主动协助那位母亲填写未成年人开户申请表，高柜客服经理小张提前备齐材料并快速完成审核与制 卡，仅用8分钟便为客户办妥全部手续。客户临行前表示："没想到这么快就办好了，你们的服务太贴心 了！" 与此同时，小田同步为两位商户主办理收款码业务。尽管过程中出现网络波动，她沉着应对、灵活处 理，并与小朱协作完成后续流程，确保业务顺利办结。 另一边，小张在完成制卡后，转而耐心协助老年客户开立养老金账户，全程细致讲解、耐心陪伴。12分 钟后，老人满意地完成所有业务，由衷感慨："下次还来找你们！你们这些年轻人真好，不怕麻烦，服 务周到。" 此次高效服务不仅体现了农行员工 ...

Core Insights - The article highlights the proactive approach of the Bank of China Jinan Railway Station branch in addressing customer needs by providing on-site assistance to activate merchant payment codes, enhancing customer satisfaction and convenience [1] Group 1: Customer Service - The bank staff visited a company to help activate their merchant payment code, which had not been utilized due to the frequent absence of the responsible person [1] - The on-site service included guiding the customer through the activation process and explaining the benefits of real-time transaction notifications and mobile banking features [1] - The successful activation of the payment code resulted in immediate customer satisfaction, showcasing the effectiveness of personalized service [1] Group 2: Financial Support - The bank regularly engages in follow-up calls and online consultations to meet the unique needs of its customers, demonstrating a commitment to providing efficient financial support [1] - This initiative reflects the bank's dedication to the principle of "finance for the people," emphasizing the importance of accessible and responsive financial services [1]