在银行服务中，时间往往是最稀缺的资源。近日，农业银行济南创新谷支行在临近下班前的二十分钟 内，以高效的分工与默契的协作，同时服务多位不同需求的客户，展现出专业的业务能力与"客户至 上"的服务精神。 9月3日下午，网点陆续迎来三位客户：一位需为未成年子女办理银行卡的母亲、两位急需开通商户收款 码的小微企业主，以及一位需同时开立养老金账户与银行卡的老年客户。面对业务类型各异、流程耗时 不一的情况，三位青年员工小朱、小田与小张迅速响应，通过默契分工同步推进服务。 小朱主动协助那位母亲填写未成年人开户申请表，高柜客服经理小张提前备齐材料并快速完成审核与制 卡，仅用8分钟便为客户办妥全部手续。客户临行前表示："没想到这么快就办好了，你们的服务太贴心 了！" 与此同时，小田同步为两位商户主办理收款码业务。尽管过程中出现网络波动，她沉着应对、灵活处 理，并与小朱协作完成后续流程，确保业务顺利办结。 另一边，小张在完成制卡后，转而耐心协助老年客户开立养老金账户，全程细致讲解、耐心陪伴。12分 钟后，老人满意地完成所有业务，由衷感慨："下次还来找你们！你们这些年轻人真好，不怕麻烦，服 务周到。" 此次高效服务不仅体现了农行员工 ...

Group 1 - The China International Fair for Trade in Services (CIFTIS) financial services exhibition opened in Beijing, showcasing the Bank of Communications' innovative practices in financial services for the real economy and regional economic development [1] - The Bank of Communications presented various financial products, including "Jiao Yin Torch Loan," which utilizes a big data approval model to address financing challenges for technology-oriented small and micro enterprises [1] - The "Jiao Yin Venture Capital Loan" employs a "loan + external direct investment" model to broaden financing channels for technology companies through partnerships with quality investment institutions in Beijing [1] Group 2 - The bank's "Jiao Yin Park Loan" effectively meets the full-cycle financing needs of park enterprises by integrating various financial services, supporting the growth of technology-oriented companies [1] - The cross-border financial zone "Jiao Lian World, Hui Tong Global" offers comprehensive financial support for enterprises looking to expand internationally and attract foreign investment [1] - The bank focuses on enhancing financial services in key areas such as domestic demand, digital governance, and the silver economy, aligning its capabilities with national needs and public interests [2] Group 3 - The retail business showcased the "cross-province handling" of government services in the Beijing-Tianjin-Hebei region, allowing users to manage over 130 government matters and access various services remotely [2] - The bank has developed a housing rental deposit management and rent supervision system to protect the housing dreams of new citizens through a four-dimensional closed-loop management approach [2] - The silver economy segment integrates various services for the elderly, providing a one-stop resource connection for pension accounts, retirement financial products, and insurance [2] Group 4 - To enhance audience engagement and awareness of digital currency, the bank organized interactive activities featuring hardware wallets and cultural-themed designs [3] - The bank continued popular activities from previous years, such as blind box promotions related to digital currency, offering attendees the chance to win themed merchandise [3] - The exhibition will also host various promotional and educational events, including lectures on fund management and anti-fraud measures [3]

Core Viewpoint - The Industrial and Commercial Bank of China (ICBC) Beihai Branch is actively enhancing payment services to create a safe, efficient, and inclusive financial ecosystem, focusing on financial education, community service, and technological empowerment since 2025 [1][2]. Group 1: Financial Education and Security - ICBC Beihai Branch has established a comprehensive financial education network, combining online and offline methods to promote financial knowledge directly to the public [1]. - The branch has set up regular education points in various locations, including communities and rural areas, to disseminate practical knowledge on deposit insurance, fraud prevention, and counterfeit currency identification [1]. - A themed publicity event was organized in collaboration with law enforcement on May 15, 2025, reaching over 2,000 individuals to enhance public awareness of fraud prevention [1]. Group 2: Community Service and Accessibility - The branch has formed mobile service teams to bring banking services directly to communities, particularly targeting new citizens, the elderly, and rural residents [2]. - In May 2025, the bank conducted 18 on-site service events, facilitating nearly 2,000 transactions, including debit card openings and pension account setups, while addressing community concerns [2]. - This "zero-distance" service model has received positive feedback from the public, highlighting the convenience of banking services being brought closer to home [2]. Group 3: Digital Service Integration - ICBC Beihai Branch is promoting the "Happiness Life Version" of its mobile banking app, which includes features tailored for elderly users, such as smart customer service and voice assistance [2]. - The bank is also recommending quick payment services like "payment codes" to small businesses, expanding the reach of its convenience measures [2]. - Future plans include further innovation in payment services, focusing on public needs and regional development to enhance the quality and efficiency of payment services [2].