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回应客户需求 美年健康升级十大举措如何破解体检痛点?
Bei Jing Qing Nian Bao· 2025-09-25 12:38
提到体检,很多人的心情难免有些复杂:一方面,它是我们健康意识的"启蒙者"、疾病筛查的"防火 墙";另一方面,传统体检中千篇一律的项目、流水线式的流程、漫长的等待、粗略的报告解读和"检完 不管"的模式,也常让人感到无奈。"防患于未然,治病于未病",体检的本质应是一种超前于疾病的关 怀与守护。直面客户需求和痛点,美年健康以"ALL in AI"为核心战略,借助人工智能全面升级服务流 程,推动体检行业走向智能化、个性化,并于近期正式推出2025客户服务创新升级十大举措。这一系列 举措不仅提升了体检的效率和精准度,更延伸了服务链条,真正实现"检得起、检得准、检后有人管", 深刻呼应了美年健康"以客户为中心"的服务理念。 体检过程中如何保证准确性?美年健康持续优化体检分院各工作岗位的规范化操作流程(SOP),要求 全体医技护人员必须严格按照SOP全面准确执行。在检查前提前告知客户操作流程,主动说明步骤和体 感;检查中"三查七对"确认客户信息,遵守"唱说唱检"制度,让每一步操作都透明无误。 预约不用挤,导检不迷路 AI让体检流程更顺畅 北青报记者梳理本次升级发布的十大措施发现,"以客户体验为先"贯穿始终。体检时,人多拥挤 ...
美年健康上半年AI营收增幅超62%
Zheng Quan Shi Bao Wang· 2025-08-31 10:21
Core Viewpoint - Meinian Health is leveraging AI technology to enhance its health management services, showing significant revenue growth and expanding its market presence in the health management sector [1][2][7]. Financial Performance - In the first half of 2025, Meinian Health reported total revenue of 4.109 billion yuan, with AI-driven revenue reaching 140 million yuan, a year-on-year increase of 62.36% [1]. - The company is focusing on improving operational efficiency and cost reduction while preparing for the peak health check season in the second half of the year [1]. Market Trends - The health management market in China is expected to exceed 3 trillion yuan by 2028, driven by government policies promoting health consumption [2]. - Meinian Health is positioned as a leader in the "AI + health management" sector, with a stable demand for health checks and an expanding health management service offering [1][2]. Product and Service Innovation - The company has introduced various AI-driven health management products, including the "AI intelligent liver health management product" and "AI intelligent blood sugar management innovation product" [4]. - Meinian Health has established a "three-doctor management" model for its weight management services, integrating AI for personalized health management [3]. Strategic Initiatives - The company is enhancing its marketing strategies to attract quality customers, focusing on converting group health checks into individual services [5]. - Meinian Health is implementing digital systems to improve business efficiency, including AI-based customized health check proposals and intelligent scheduling systems [6]. Collaboration and Partnerships - A strategic partnership with Alibaba's Damo Academy aims to accelerate the implementation of AI technology in multi-cancer screening [3]. - The collaboration is expected to enhance early screening efficiency for asymptomatic populations [3]. Future Outlook - Analysts suggest that Meinian Health is transitioning from a health check service provider to an AI health management solution platform, indicating a dual engine for revenue growth [7].