而随着城镇化继续推进，人群规模不断扩大但同时风险敞口逐渐暴露的新市民群体，成为中国人寿服务 的重要对象，在柜面设置便民服务专区，为外卖骑手、快递小哥等新市民提供便捷的保险保障服务。 来源：环球网 当保险行业从高速增长转向高质量发展阶段，险企的理赔服务能力正在成为衡量其核心竞争力的重要标 尺，也是构成企业品牌护城河的关键。 中国人寿保险股份有限公司（以下简称"中国人寿"）作为寿险业"头雁"，其理赔数据档案不仅是对自身 服务能力、质效的体现，也是对行业理赔服务趋势的清晰体现。 翻开中国人寿"十四五"期间的理赔数据档案，多组数字呈现出的一条条上升曲线，正是对行业转型期保 险回归保障本源的最佳注脚。 具体来看这一系列数据变化：同口径下，理赔案件数量从2021年的3700万件提升到2025年的6224万件， 理赔金额从2021年的819亿元，到2025年的1004亿元，件数与金额都实现了大幅度增长。 总体来看，五年累计赔付2.4亿件，赔付金额4195.2亿元，日均约赔付2.3亿元。从系统直连的"理赔直 付"，到AI大数据技术的深度应用；从针对老年人的"尊老模式"，到覆盖新市民的暖心柜面，中国人寿 的理赔服务既织密了国家 ...

Core Insights - China Life Insurance reported a total of over 62.24 million claims in 2025, representing a year-on-year increase of 7%, with total claims amounting to over 100.4 billion yuan, up 10% from the previous year [1][3] - The company has implemented a paperless claims reform, completing over 51.21 million claims, which accounts for over 80% of total claims, with more than 75% of claims processed within one hour after all documents are submitted [1][3] - China Life Insurance has focused on rural revitalization, serving over 4.54 million rural residents in 2025, with claims amounting to over 15.8 billion yuan [1][3] Claims Service Enhancements - The company provided direct claim services to 8.17 million clients, with a total claim amount exceeding 4.3 billion yuan, including a one-stop settlement service for 5.3 million clients, amounting to nearly 1.6 billion yuan [2][4] - The introduction of a fast claims service allows clients to submit claims in as little as 8 seconds, benefiting over 90,000 clients [2][4] - A "critical illness one-day claim" green channel was established, covering malignant tumors and certain cardiovascular diseases, serving 234,000 clients with claims exceeding 10.6 billion yuan [2][4] Social Responsibility Initiatives - The company has served over 15.17 million elderly policyholders, with claims amounting to over 11.3 billion yuan [1][3] - In terms of women's health, claims for the "two cancers" insurance reached 33,000, while services for students and children exceeded 5.02 million, with total claims exceeding 5.2 billion yuan [1][3]