Core Insights - Ernst & Young (EY) China won the "Innovation Breakthrough Award" at Microsoft's "Partner Enterprise Intelligent Agent Innovation Competition" for its customer feedback analysis intelligent agent solution, which stands out for its unique AI operational approach and customer experience design [1] - The solution represents a benchmark practice in reconstructing enterprise service models and unlocking data asset value through intelligent agent technology [1] - EY aims to deepen its collaboration with Microsoft in the Chinese market, focusing on enterprise-level AI applications, intelligent agent construction, and trustworthy AI to drive digital transformation for businesses [1] Group 1: Customer Feedback Analysis Intelligent Agent - The deployment of AI agents at scale faces challenges such as low usage rates and slow iteration due to ineffective feedback analysis and insufficient manual analysis efficiency [2] - EY's intelligent agent supports universal, efficient, and flexible feedback analysis by integrating external feedback collection tools, providing deeper insights [2] - The innovative solution offers personalized feedback analysis reports based on user preferences, facilitating autonomous analysis and supporting efficient iteration of intelligent agents [2] Group 2: Comprehensive AI Consulting Services - EY provides a full range of AI consulting services from strategy formulation to implementation, helping enterprises achieve intelligent transformation [6] - The company builds a robust AI governance and operational framework, ensuring the reliability, safety, and ethical compliance of AI systems through standardized processes and compliance mechanisms [7] - EY offers end-to-end AI technology implementation services, covering demand analysis, data preparation, model development, system integration, testing, and continuous optimization [8] - Customized AI organizational transformation plans and capability enhancement programs are provided to improve employee AI skills and promote a data-driven and intelligent organizational culture [9]