Core Viewpoint - The focus is on enhancing inclusive financial services in Zoucheng, aiming to improve product innovation, service optimization, and effectiveness to drive economic development and improve livelihoods in the region [1] Group 1: Product Innovation - Customized products are being developed to meet diverse risk needs, such as "Zhu Wei Bao" for small and micro enterprises, providing risk coverage of approximately 26 million yuan [2] - Insurance products like "Ji Hui Bao" and "Employer Anxin Bao" are being promoted to enhance the risk protection system for small businesses [2] - Health insurance products like "Hui Min Bao" are being introduced to cover around 800 individuals, focusing on residents' health [2] - Insurance for local specialty industries, such as coverage for "Zoucheng Mushroom" against intellectual property infringement, has been initiated, providing risk protection of 80,000 yuan [2] - Long-term care insurance for the aging population is being offered, benefiting over 1.08 million people [2] Group 2: Service Optimization - The insurance institutions are optimizing service processes with a focus on cost reduction and efficiency, enhancing customer experience through convenience, intelligence, and efficiency [3] - Simplified insurance application processes and mobile payment options are being implemented to improve service efficiency [3] - A hybrid service model combining online and offline services has been established, achieving 100% online processing of business, significantly reducing application time [3] - Advanced data technology is being utilized to enhance risk identification and warning capabilities [3] - Claims processing has been expedited, with average case resolution time reduced to one day and small claims processed in as little as 24 hours [3] Group 3: Deepening Inclusive Impact - The reach of inclusive insurance services is expanding, with projections indicating that by 2025, over 2,000 small enterprises and 300 individual businesses will be served by Ping An Insurance [4] - Premium income from inclusive insurance is expected to grow by approximately 80% year-on-year for Taiping Insurance by 2025, indicating steady business growth [4] - The inclusive insurance network is extending to cover various demographics, including small business owners, low-income urban residents, and the elderly, while also targeting high-tech enterprises and training institutions [4] - This comprehensive risk protection system is designed to meet the diverse needs of different groups, supporting social stability and promoting high-quality local economic development [4]

二、推进居民长期护理保险提质扩面。进一步完善长期护理保险筹资机制、待遇保障和照护服务质量，更大范围落地职工长护险辅具护具租赁，扩大失能 人员待遇享受范围，提升整体服务质量，提高失能人员长护服务获得感。 三、动态调整医疗服务项目价格。建立医疗服务项目价格动态调整机制，落地国家医疗服务项目立项指南，规范整合医疗服务价格项目，重点提高治疗 类、手术类等技术劳务类项目价格，支持新技术临床应用。 四、持续加大药品耗材集中带量采购力度。执行国家、省际联采中选结果，强化中选企业供应保障及医疗机构采购执行监测，压实医疗机构主体责任。积 极动员更多医保定点医药机构参加集采药品进基层活动，提高群众购药的便捷度，促进集采改革成果惠及更多的群众。 五、持续推进医保基金监管工作。坚决贯彻落实国家医保局关于推动专项整治系列要求，严厉打击欺诈骗保行为，形成基金监管高压态势。加强日常智能 监管和专项检查，及时落实举报投诉事项；依托基金监管联席会议制度，加强部门协同，形成监管合力。 六、上线医保AI智能语音客服。升级智能语音系统，引入大语言模型和方言识别功能，构建动态知识库，推行"全天候"智能咨询指引，打造全流程闭环服 务体系，实现语音客服" ...