新京报贝壳财经讯(记者俞金旻)2月26日，记者从上海市消保委获悉，今年春节9天超长假期(2月15日至2 月23日)，上海市各级消保委共受理消费者投诉6036件，各联网企业快速响应，节日期间先行和解消费 争议1214件。 春节假期期间，优惠变"套路"？奶茶免单卡、消费券用不了也是主要问题之一，消保委共受理优惠活 动、消费券使用相关投诉487件。问题多为优惠券规则不透明、到店无法使用、优惠叠加后价格乱浮 动、平台系统故障导致用券失败。比如，消费者尉女士在某平台活动中获得奶茶免单卡，可下单时因平 台系统错误，没能用上免单卡，反而被扣了其他优惠券。尉女士十分不满，要求全额退款并返还优惠 券。 此外，线上消费投诉量仍居高不下。主要问题有商品质量有瑕疵、实物与宣传严重不符、商家售后联系 不上等。比如，消费者郑先生在某平台花109元购买巧克力礼盒，收到后发现和页面宣传完全不一样， 核对后竟是店里另一款仅售66.9元的礼盒。他联系商家售后，却一直得不到回复，遂要求退款。 其中，消保委受理宾馆住宿、交通运输、参观游乐等相关投诉364件。消费者反映的问题主要集中在： 行程变动退票退款遭拒、实际住宿与宣传不符、预订酒店无法入住、售 ...

Core Viewpoint - The opening of five duty-free stores in Hainan marks a significant shift in local consumer behavior, allowing residents to purchase global products at zero tariff prices, enhancing the festive shopping experience for the Lunar New Year [1][4]. Group 1: Store Openings and Consumer Response - Five duty-free stores opened simultaneously in Haikou, Sanya, and Danzhou, attracting large crowds and boosting the local consumption market ahead of the Spring Festival [3]. - Consumers expressed excitement over the availability of imported goods for their New Year shopping lists, highlighting the convenience and cost savings associated with purchasing duty-free items locally [3][4]. Group 2: Policy and Benefits - The duty-free stores are designed to serve local residents, allowing them to purchase imported goods without paying import duties, VAT, or consumption tax, effectively providing a "three-tax exemption" [4]. - The initiative not only benefits local residents but also foreign nationals in Hainan, who can enjoy the same duty-free shopping experience, reflecting the openness and inclusivity of Hainan's free trade port [5]. Group 3: Future Plans and Enhancements - Store managers indicated plans to expand product offerings and improve customer service, including the introduction of consumer vouchers and promotional packages to enhance shopping experiences [6]. - The initial product focus includes essential items such as food, daily necessities, and baby products, with intentions to diversify and introduce more premium global products in the future [6].