Core Viewpoint - A consumer in Xi'an, Shaanxi province, reported a complaint against a Haidilao restaurant regarding discrepancies in the availability of a specific dish when using different discount platforms [1] Group 1: Consumer Complaint - The consumer purchased a Haidilao discount coupon from Meituan, which was advertised as applicable citywide, but found that the specific dish, dry mixed spicy hot pot, was marked as sold out at the Haidilao Yitian store [1] - The same dish was available for purchase on Taobao's flash sale at a higher price of around 30 yuan, while the Meituan coupon was priced at 22 yuan [1] - The consumer highlighted the inconsistency where the cheaper option on Meituan was unavailable, while the more expensive option on Taobao was still being sold [1] Group 2: Company Response - As of the report's publication, Haidilao had not provided any official response to the consumer's complaint [1]

Group 1 - In July 2025, the Yiyuan County Market Supervision Bureau received a total of 388 consumer complaints, with 325 related to goods and 63 related to services, resulting in a total dispute amount of 247,400 yuan, and recovering 49,100 yuan for consumers [1] - The top three companies with the highest number of complaints were Shandong Changrui Building Materials Co., Ltd. (7 complaints), Yiyuan County Shengxi West Network Studio (6 complaints), and Shandong Chenghe Commercial Co., Ltd. (5 complaints), all showing a 0% month-on-month change in complaint volume [2] - The leading categories of goods complaints in July 2025 were "Other Goods" with 141 complaints, followed by "Food" with 117 complaints, and "Clothing and Footwear" with 13 complaints [3][4] Group 2 - In the service category, the highest number of complaints was for "Other Services" with 19 complaints, followed by "Catering and Accommodation Services" with 12 complaints [5] - The report emphasizes the importance of consumer safety during the summer travel season, advising consumers to plan trips carefully and choose reputable travel agencies [6][7] - Consumers are encouraged to retain purchase receipts and records, and to resolve disputes through negotiation or by filing complaints with relevant authorities if necessary [7]

Group 1 - Zhejiang Semir Garment Co., Ltd. has received a new consumer complaint regarding a contract dispute related to an online purchase made on June 15, 2025 [1] - The complaint was filed by a consumer who reported that the company refused to fulfill the contractual agreement, seeking compensation for losses and to make up the product quantity [1] - As of August 1, 2025, no mediation agreement has been reached regarding the complaint, with the handling department being the Wenzhou Ouhai District Market Supervision Administration [2] Group 2 - Zhejiang Semir Garment Co., Ltd. was established on February 5, 2002, and is located in the Ouhai District of Wenzhou [2] - The company primarily engages in the textile and apparel industry, with a registered capital of 2,694.09 million RMB [2] - The legal representative of the company is Qiu Jianqiang [2]

Group 1 - The core issue involves a consumer complaint against Jinzi Ham Co., Ltd. regarding insufficient product weight in a ham purchase made on July 14, 2025 [1] - The complaint was filed on July 21, 2025, and the consumer requested a refund and compensation for losses [1] - The complaint was resolved on July 31, 2025, either through mutual agreement or withdrawal by the complainant, with the handling department being the Jinhua Economic Development Zone Market Supervision Administration [1] Group 2 - Jinzi Ham Co., Ltd. was established on November 15, 1994, and is located in Jinhua City, Zhejiang Province [1] - The company primarily engages in the processing of agricultural and sideline food products [1] - The registered capital of Jinzi Ham Co., Ltd. is approximately 1.21 billion RMB, and the legal representative is Zheng Qingsheng [1]

Group 1: Overview of the Tourism and Cultural Market - The domestic travel market experienced significant growth during the May Day holiday, with 314 million domestic trips taken, representing a year-on-year increase of 6.4% [1][3] - Total spending by domestic tourists reached 180.27 billion yuan, marking an 8.0% increase compared to the previous year [1][3] - Nighttime cultural and tourism consumption areas saw a total of 75.95 million visitors, reflecting a 5.2% year-on-year growth [1][3] Group 2: Retail and Dining Sector Performance - Key retail and catering enterprises reported a sales increase of 6.3% during the holiday [4] - The automotive sector saw over 60,000 subsidy applications, driving new car sales worth 8.8 billion yuan [4] - Sales of 12 categories of home appliances reached 11.9 billion yuan, with 3.56 million units sold [4] Group 3: Consumer Complaints in the Travel Industry - The travel industry faced a notable increase in complaints, with nearly 50,000 complaints recorded from April 6 to May 5, a rise of 11.26% compared to the same period in 2024 [9][27] - Complaints peaked on May 1, with 2,631 complaints filed on that day alone [9][27] - Online Travel Agencies (OTAs) accounted for nearly half of the complaints, with a share of 46.89% [12][28] Group 4: Issues with OTA Platforms - Complaints related to hotel bookings made through OTAs were particularly prominent, with nearly 11,000 complaints, representing 45.86% of OTA complaints [16][28] - Issues included unilateral cancellation of bookings and discrepancies between booked and actual accommodations [28] - Complaints regarding flight bookings approached 6,000, focusing on high cancellation fees and difficulties in changing tickets [29] Group 5: Airline Complaint Trends - In the airline sector, complaints about cancellation and change fees were the most significant, exceeding 55% of total complaints [19][31] - Many consumers reported high cancellation fees, with some facing fees as high as 80% of the ticket price [31] - Complaints about flight delays and cancellations accounted for over 6% of total airline complaints [31] Group 6: Ticketing and Accommodation Complaints - The ticketing sector saw a rise in complaints, with nearly 5,400 complaints recorded, a 22.88% increase [34] - Concerts and music festivals accounted for over 60% of ticketing complaints, primarily due to refusal to refund tickets and high cancellation fees [34][35] - In the accommodation sector, issues with short-term rentals, particularly with platforms like Muban, were prevalent, including difficulties in contacting hosts and sudden price hikes [36][37] Group 7: Industry Challenges and Recommendations - The data highlights significant service quality issues across the travel, ticketing, and accommodation sectors, indicating a need for improved management and transparency [38] - Recommendations include enhancing OTA platform management, optimizing airline cancellation policies, and regulating the short-term rental market to protect consumer rights [38][42] - A collaborative effort among businesses, regulatory bodies, and consumers is essential to foster a healthy and fair market environment [42]

Core Insights - The Sichuan Consumer Council reported a total of 15,639 consumer complaints in Q1 2025, with a resolution rate of 74.63%, recovering economic losses of 10.14 million yuan for consumers [1] Group 1: Complaint Categories - Complaints primarily focused on six areas: after-sales service, home electronics, online consumption, medical beauty services, marriage agency services, and hotel accommodation services [1] - After-sales service complaints accounted for 3,100 cases, representing 19.82% of total complaints, with a year-on-year increase of 5.57% [5] - Home electronics complaints rose to 11.28% of total complaints, increasing by 4.46% compared to the same period in 2024, highlighting issues such as performance failures and inadequate after-sales response [6] - Online consumption complaints were prevalent, with issues related to false advertising, unclear terms, and weak after-sales service [7] - Medical beauty service complaints were driven by false advertising, prepayment disputes, and hidden traps in contracts [8] - Marriage agency services faced issues such as high membership fees under false pretenses and misleading practices [9] - Hotel and accommodation service disputes increased during the peak travel season, with complaints about rigid cancellation policies and unfair terms [10]