Core Viewpoint - Lijiang People's Hospital will implement a "bedside settlement" service starting January 1, 2026, to enhance patient experience by simplifying discharge procedures and reducing waiting times [1]. Group 1: Bedside Settlement Service Overview - "Bedside settlement" is a new service that allows patients to complete discharge procedures at their bedside using self-service machines, eliminating the need to queue at the hospital's billing office [2]. - The hospital's computer system is fully integrated with the medical insurance network, ensuring that self-service and manual settlement processes are equivalent [2]. Group 2: Benefits of Bedside Settlement - Patients will experience "zero running" as they no longer need to visit multiple billing points, making the process more convenient and less labor-intensive [3]. - The average settlement time is reduced to under 5 minutes, significantly decreasing the long wait times often seen during peak discharge periods [3]. Group 3: Accessibility and Process - The "bedside settlement" service is available to all patients, including those with employee insurance, resident insurance, new rural cooperative medical insurance, and self-paying patients, without the need for additional applications [3]. - The process involves confirming discharge with the nurse, using a self-service machine for identity verification, and receiving any deposit refunds through Alipay or WeChat [3]. Group 4: Commitment to Patient-Centric Care - Lijiang People's Hospital emphasizes a patient-centered service philosophy, and the introduction of the "bedside settlement" service is part of its efforts to enhance "smart healthcare" and optimize medical processes [3].

Core Insights - The hospital in Haikou is implementing a patient-centered service upgrade aimed at improving patient experience and reducing waiting times [1] Group 1: Service Enhancements - The outpatient opening time has been moved from 8:00 AM to 7:45 AM, and the surgery start time has been advanced from 9:00 AM to 8:45 AM to optimize patient flow [1] - New registration sources for non-attending doctors have been added to better utilize expert resources and alleviate the issue of doctors not being available when patients want to see them [1] - Bed allocation has shifted from a fixed afternoon adjustment at 4:00 PM to a "first-come, first-served" model, significantly reducing waiting times for patients needing admission [1] Group 2: Innovative Services - The "bedside settlement" service has been fully implemented, streamlining the payment process for patients [1] - An upcoming "parallel prescription issuance" feature will allow simultaneous prescriptions for general outpatient and chronic disease outpatient services, eliminating the need for multiple queues for different pharmacies and payment methods [1] - A "companion service" has been launched, providing assistance for elderly patients, pregnant women, disabled individuals, and students, ensuring they have support throughout their visit [1]

Core Points - The article highlights the successful collaboration between local hospitals in Tongling City and renowned medical institutions from developed regions, allowing patients to receive high-quality medical care closer to home [1][2] - The establishment of various medical centers and expert workstations has significantly improved access to specialized healthcare services for the local population [2][3] Group 1 - The Tongling City People's Hospital has partnered with Zhejiang Provincial Cancer Hospital to set up an expert workstation, enabling local patients to receive treatment from top specialists without traveling far [1] - In the past year, the hospital facilitated over 400 visits from experts in the Yangtze River Delta region and conducted more than 100 complex surgeries [1][2] - The city has established around 20 expert workstations and upgraded grassroots medical facilities, ensuring that local clinics can provide better services [2] Group 2 - The local healthcare system aims to enhance patient experience by optimizing medical processes and strengthening grassroots capabilities [3] - The implementation of innovative care initiatives has led to high satisfaction rates among patients (97.47%) and nurses (96.3%) [2] - The goal is to create a tiered medical system where minor illnesses are treated locally and major illnesses are managed within the city, improving overall healthcare accessibility [3]