黑猫投诉 【下载黑猫投诉客户端】发布11月企业投诉处理红黑榜单，数据均来源于黑猫投诉平台，反 映了企业在黑猫投诉平台的投诉处理解决情况。 截至2025年11月底，黑猫投诉平台累计收到消费者有效投诉超3116万件，11月有效投诉超80万件。 为了更加精准、及时地展现不同细分消费领域企业在黑猫平台的客诉处理情况，红黑榜单除了按行业划 分，还会根据近期热点消费事件设置"最受关注领域榜单"，为消费者提供更有价值的消费参考。 关键词：志高冷柜容量严重虚标标注72升实际不足35升 本月中，不少消费者向黑猫投诉反馈购买志高牌商品遇到虚假宣传容量虚标的问题。有消费者称自己从 志高冷柜旗舰店购买的小型冷柜标识显示冷冻室容积72升，实际测量却不足35升，容量严重虚标，存在 虚假宣传行为。截至11月底，CHIGO志高空调累计投诉1217件，近30天回复率仅为37.93%。 黑猫投诉11月行业红黑榜单 共享服务 黑榜：光宇科斯特换电、智慧笑联、云马科技、福建国曼智能科技、小电科技、悦快闪充、悟空快充、 小遛共享、街电、咻电 红榜：哈啰、怪兽充电、松果电单车、倍电、搜电、聚宝充、南瓜侠 购物平台 黑榜：淘宝商城、闲鱼、天猫、1688、 ...

Core Insights - The article highlights the November complaint handling red and black list released by the Black Cat Complaint platform, reflecting the complaint resolution status of various companies [1][14]. Group 1: Complaint Statistics - As of the end of November 2025, the Black Cat Complaint platform has received over 31.16 million valid consumer complaints, with more than 800,000 valid complaints in November alone [1][14]. - The red and black lists categorize companies based on their complaint handling performance and include a "most concerned areas list" to provide consumers with valuable references [1][14]. Group 2: Notable Complaints - Consumers reported issues with Taobao's promotional mechanisms, citing complex rules, frequent price changes, and difficulties in applying for price protection [2][15]. - CHIGO's small freezer was criticized for falsely advertising a capacity of 72 liters, while the actual measured capacity was less than 35 liters, leading to 1,217 complaints with a response rate of only 37.93% [3][16]. - NewBalance faced complaints regarding shoes that showed quality issues after minimal use, with a total of 1,910 complaints and a response rate of 0% [4][17]. - NARS was reported for refusing to accept returns of unopened cosmetics, with consumers facing obstacles in the refund process due to lack of proper communication from the seller [5][18][19]. - Consumers reported difficulties with NVC lighting products, where the company shifted the burden of quality issues onto consumers, requiring them to handle product returns and installation risks [6][20]. - Jitu Express was criticized for failing to provide pickup codes, leading to poor customer experiences and a response rate of 0% in the last 30 days [7][21]. Group 3: Industry Performance Rankings - The November red and black lists for various industries included: - **Shared Services**: Blacklist included companies like Guangyu Koste and Wisdom Xiaolian, while the whitelist featured companies like Hello and Monster Charging [8][22]. - **Shopping Platforms**: Taobao Mall and Tmall were on the blacklist, while Heart Joy Mall and Tmall Supermarket were on the whitelist [8][22]. - **Travel and Accommodation**: Companies like Shenzhen Airlines and Agoda were blacklisted, while Chengdu Ocean Travel and Ctrip were recognized on the whitelist [8][22]. - **Entertainment and Lifestyle**: WeChat and Tencent were blacklisted, while iQIYI and Cloud Technology were on the whitelist [8][22]. - **Education and Training**: Companies like Zhonggong Education and Duolingo were blacklisted, while companies like Henan Zhong'an and Yuantong were on the whitelist [8][23].