论坛上，中信保诚人寿总经理助理、首席风险官邱文光指出，AI不仅是提升内部效率的工具，更是赋 能客户服务、强化销售支持、提升全面风险管理能力、实现科学决策的核心引擎。中信保诚人寿已通 过"康、养、育、富"四大维度构建差异化增值服务体系，并依托最新获批的"人工智能三年工作规划"， 系统推进经营、管理、营运与风控的智能化转型，目标在2027年实现核心业务场景AI渗透率超70%，以 科技动能筑牢企业长远发展基石。 AI重塑保险客户体验与价值体系 随着保险市场从单纯的产品价格竞争转向以服务体验为核心的综合价值竞争，客户增值服务已成为影响 购买决策的关键因素。 邱文光指出，近年来随着报行合一、预定利率与市场利率挂钩机制的行业监管政策陆续出台，传统依赖 分红水平、结算利率及渠道佣金手续费的竞争模式正在发生深刻变化。在此背景下，非价格因素尤其是 围绕客户全生命周期的深度服务，正逐步成为保险企业构筑护城河的重要方向，产品与客户服务一体化 发展的行业趋势已经形成。 中信保诚人寿率先把握这一趋势，围绕"健康、养老、教育、财富管理"四大板块，即"康、养、育、 富"，系统搭建覆盖客户全生命周期的增值服务体系。 据邱文光介绍，在健康领域 ...

Group 1 - The core theme of the 2025 National Insurance Publicity Day is "Love and Responsibility, Insurance Makes Life Better," with various practical promotional activities organized by China Post Insurance Beijing Branch to showcase the industry's commitment to social responsibility [1] - The company organized a high school entrance examination consultation event titled "Set Sail with Post, Grow with You," focusing on the core needs of families during the exam season, including expert advice on college application strategies and discussions on education funding and health protection [4] - A green and environmentally friendly walking event was held on July 8, where employees participated in a clean-up activity, promoting environmental awareness and enhancing teamwork while showcasing the positive image of the insurance industry to the public [5] Group 2 - The "Green Umbrella Public Welfare Activity" was launched, focusing on the elderly and children, featuring cultural experiences and health services, including traditional Chinese medicine consultations and free health screenings, aimed at enhancing community engagement and financial risk awareness [9] - To expand the reach of the July 8 insurance publicity, the company placed themed posters and advertisements in key financial districts, showcasing insurance culture and services, and reinforcing the brand image of the insurance industry [11] - The company plans to continuously innovate service models and improve service quality to provide diverse insurance services, effectively communicate insurance stories, and demonstrate its commitment to social responsibility and public service [11]