Core Insights - Agricultural Bank is leveraging artificial intelligence (AI) to enhance its banking services and operations, establishing a dedicated office for smart banking initiatives and focusing on the development of an "AI+" capability system [1][3] Group 1: Achievements in Smart Banking - The bank has accelerated product service innovation, launching new financial products such as "Fei Shou Loan" for drone operators and "Ke Jie Loan" for technology finance, significantly increasing support for agriculture and inclusive finance [1] - As of the end of 2025, the balance of "Nong Yin e Loan" reached 6.8 trillion, representing an 18.7% increase from the previous year [1] - The bank has improved online service quality, maintaining industry-leading monthly active users on its mobile banking platform and launching the "Inclusive e Station 5.0" to enhance online service channels [1] Group 2: Intelligent Risk Control - The bank has strengthened credit risk management through advanced technologies such as GPS positioning and generative AI, enhancing the verification of customer authenticity and improving risk identification [2] - A centralized monitoring system has been developed to optimize risk control models for various customer segments, enabling efficient batch processing of potential risks [2] - The application of AI in anti-fraud and anti-money laundering efforts has shown significant improvement in effectiveness [2] Group 3: AI Empowerment and Efficiency - The bank has deepened the application of generative AI in intelligent customer service, reducing average call duration from 207 seconds to 176 seconds, thereby alleviating the workload of frontline staff [2] - Over 70% of data in investigation and review reports is now generated automatically, significantly reducing manual work for credit personnel [2] - The bank's enterprise-level AI digital assistant "Yi Ming" provides comprehensive support for frontline employees, including intelligent Q&A and marketing assistance [2] Group 4: Foundation for AI Applications - Agricultural Bank is systematically advancing AI applications by creating an AI application blueprint and capability map, establishing the "Nong Yin Zhi +" platform, and deploying multiple mainstream large models [3] - The bank is building a robust model matrix that covers various types and sizes, providing strong support for the large-scale application of AI [3] - Future plans include continuing the implementation of smart banking initiatives to enhance the precision, convenience, and inclusiveness of financial services [3]