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中消协发布上半年投诉热点,老年消费三类误导行为亟待规范
Xin Jing Bao· 2025-08-06 09:51
Group 1 - The report by the China Consumers Association highlights the increasing prevalence of consumer traps targeting the elderly, with deceptive practices becoming more sophisticated and covert [1] - Three types of misleading behaviors are identified as needing regulation: online promotional traps, offline sales fraud, and false advertising during live broadcasts [1] - Specific examples include misleading online ads promising easy money or free gifts that lead to unauthorized payments, fraudulent sales tactics in rural areas, and deceptive live stream promotions that misrepresent ordinary products as valuable collectibles or miracle cures [1] Group 2 - The China Consumers Association emphasizes that the quality of the consumer environment for the elderly is crucial for consumer safety and reflects social fairness and civilization [2] - Recommendations include enhancing targeted consumer education for the elderly, encouraging family members to assist in identifying high-risk advertisements, and establishing a regulatory list for elderly consumer protection [2] - There is a call for increased scrutiny of live streaming platforms regarding merchant qualifications and product reviews to prevent high-risk content from being directed at elderly users [2]
中消协发布上半年投诉热点:老年消费陷阱频现 三类误导行为亟待规范
Bei Jing Shang Bao· 2025-08-06 09:38
Group 1 - The core viewpoint of the articles highlights the significant increase in consumer complaints in China, particularly targeting the elderly demographic, with a total of 995,971 complaints received in the first half of 2025, representing a year-on-year growth of 27.23% [1] - The consumer complaints led to the resolution of 509,655 cases, resulting in a total economic loss recovery of 452 million yuan for consumers [1] - The rise in complaints is attributed to various scams targeting the elderly, including internet advertising traps, offline sales fraud, and misleading live-stream promotions [1] Group 2 - The China Consumer Association emphasizes the importance of a safe consumption environment for the elderly, linking it to social fairness and the level of civilization [2] - Recommendations include enhancing targeted consumer education for the elderly, promoting short and practical anti-fraud campaigns, and encouraging family members to assist in identifying high-risk advertisements or live-stream content [2] - There is a call for regulatory bodies to establish a focused oversight list for elderly consumer issues, increasing enforcement against false advertising in live-streams, online inducements, and chaotic rural sales practices [2]