中国民航网 通讯员王俊锟 报道：年底将至，为确保各项安全保障工作高质量收官，首都机场安保公司 （以下简称"安保公司"）聚焦旅客出行需求升级，围绕"安全、高效、友好"的总目标，提前谋划、精心 部署，采取了一系列有力措施，全力做好年末各项工作。 下一步，安保公司将继续以"时时放心不下"的责任感，用专业守护平安，以真情温暖旅途，为广大旅客 平安顺畅出行保驾护航。（编辑：贾昊天 校对：李海燕 审核：韩磊） 在T3航站楼安检现场，清晨5点的早高峰已人头攒动，安检员们身着整齐制服，以标准化的"微笑问 候"开启全天的服务。针对老年旅客、儿童旅客等特殊旅客，现场特别设置"爱心通道"，配备一对一协 助帮扶、儿童安抚玩具等暖心服务，让特殊旅客出行无忧。 在证件查验环节，安检验证员以"姓氏服务"为纽带，将规范流程与人文关怀深度融合。面对旅客递来的 证件，他们双手接过并轻声确认："王女士，感谢您的配合。"一句简单的姓氏问候，既彰显职业素养， 更拉近了与旅客的情感距离。针对团队旅客高峰，维序员提前对接航司，动态调整通道资源，避免旅客 长时间排队等候。 护肤品过检该怎么携带？锂电池设备怎么带？……这些问题经常成为旅客出行前的困惑。为解决 ...

Core Viewpoint - The Urumqi International Airport has implemented a series of innovative security check process optimizations to enhance passenger experience and efficiency, addressing common concerns and significantly reducing waiting times [1][7]. Group 1: Process Optimization Measures - The security check station established a special task force to conduct a comprehensive analysis of existing security processes, identifying the repeated unpacking of prohibited items as a major bottleneck [3]. - Key measures include the establishment of a pre-inspection service area and a temporary storage mechanism for items, which effectively addresses the long waiting times associated with security checks [1][5]. Group 2: Implementation and Results - Volunteers in the waiting area actively inform passengers about prohibited items and conduct preliminary checks on items like power banks and liquids, guiding passengers on how to handle non-compliant items [5]. - Since the implementation of these measures, the number of unpacking checks in the security channel has decreased by over 30% year-on-year, and overall passage efficiency has improved by nearly 20% [7]. Group 3: Future Directions - The Urumqi International Airport plans to continue refining security processes and innovating services based on passenger needs, aiming to create a modern airport environment that is efficient, convenient, safe, and comfortable [8].

Group 1 - The article emphasizes the importance of adapting security measures at Beijing Capital International Airport in response to seasonal changes, particularly as temperatures drop and travelers adjust their clothing and belongings [1][2] - The airport has implemented specific strategies to enhance security checks, including refining inspection processes for heavier clothing items to improve passenger flow efficiency [1] - Additional warm reminders have been placed in the security area to inform travelers about the inspection requirements for autumn and winter items, ensuring a smoother experience [1][2] Group 2 - The airport's proactive approach includes precise analysis of seasonal travel demands, pre-deployment of service measures, and flexible allocation of personnel to enhance the security screening experience [2] - These efforts aim to maintain a safe, orderly, and pleasant travel environment for passengers at Beijing Capital International Airport [2]

Group 1 - The core idea of the articles emphasizes the proactive measures taken by the Capital Airport Security Company to ensure passenger safety and smooth travel during the peak summer travel season [1][2][3] - The company has enhanced security checks and organized targeted training for security personnel to improve the identification of prohibited items, particularly focusing on common summer items like sunscreen sprays and lithium battery devices [1] - A "people and luggage together" inspection policy has been strictly implemented to manage passenger flow efficiently, ensuring a coordinated and effective security process [1] Group 2 - The company has established a comprehensive service system to cater to the needs of different passenger groups, including special channels for elderly travelers, pregnant women, unaccompanied children, and individuals with mobility challenges [2] - Initiatives such as the "Orange Vest" volunteer team provide warm guidance and humanistic care, while special measures for unaccompanied children ensure a safe and reassuring experience for parents [2] - The company is committed to enhancing service quality through video training for frontline staff, aiming to elevate service standards from merely meeting requirements to providing exceptional experiences for travelers [2] Group 3 - To maintain employee well-being, the company has initiated a "Summer Cooling" program, providing heat-relief supplies and improving rest environments for staff [3] - Mental health support is offered through counseling services and online platforms to alleviate work-related stress among employees [3] - The company encourages teamwork and motivation among employees by involving party members and team leaders in practical roles at busy passenger areas, enhancing both service and employee engagement [3]

Core Viewpoint - The company emphasizes the importance of safety during the summer transportation period, implementing various measures to ensure smooth and secure operations for travelers [1][2]. Group 1: Safety Awareness and Leadership - The company enhances political awareness and focuses on its primary responsibilities, strengthening collaboration to ensure safety during the summer transportation period [2] - A leadership group is established within each business unit to coordinate efforts and continuously improve safety measures [2] Group 2: Risk Management and Employee Engagement - The company conducts monthly risk identification and hazard inspection, focusing on the unique challenges of the summer transportation period, including adverse weather conditions [3] - Employees are encouraged to actively report safety hazards through initiatives like "safety snapshots," with rewards for those who identify risks [3] Group 3: Collaborative Efforts and Efficiency - Management personnel engage in on-site operations to understand responsibilities and improve efficiency, addressing issues proactively [4] - The company mobilizes all employees to support frontline operations, establishing volunteer roles and youth teams to assist travelers [4] Group 4: Service Enhancement - The company tailors its services to accommodate family and group travel during the summer, implementing measures to enhance the travel experience [5] - Visual materials are provided to help travelers quickly understand security regulations, improving the efficiency of security checks [5]

Core Viewpoint - The Capital Airport Security Company is actively enhancing passenger travel experience during the peak summer travel season in 2025 by focusing on safety, warmth, stability, and convenience in response to increased passenger flow and challenging weather conditions [1]. Group 1: Safety Measures - The company has intensified security checks, particularly focusing on common items carried by travelers during the summer [2]. - It has implemented measures for efficient passenger flow during peak times, ensuring "people and luggage are checked together" [2]. - A special initiative called "Big Hand Holding Small Hand" has been launched to ensure the safety of child travelers [2]. Group 2: Service Enhancements - The company has optimized services for first-time and disabled travelers, enhancing overall service capabilities [3]. - Volunteer services have been introduced to assist passengers with ticket guidance, information consultation, and maintaining order [3]. - Personalized services have been emphasized, including initiatives like "more questions, more words, more smiles, and more help" to create a warm travel atmosphere [3]. Group 3: Operational Stability - The company is closely monitoring weather changes and has implemented preventive measures to address challenges posed by severe weather during the summer travel period [4]. - Emergency response drills and inter-departmental coordination have been strengthened to ensure orderly operations [4]. - Special risk identification and hazard inspections are being conducted to maintain smooth operations [4]. Group 4: Convenience Improvements - The company is dynamically optimizing channel layouts to reduce waiting times for passengers at peak hours [7]. - Initiatives such as the "Green Wave" channel and "Y-shaped double channel" have been established to enhance passenger flow efficiency [7]. - Communication with travel agencies through WeChat has been utilized to inform group travelers of optimal drop-off locations, effectively alleviating congestion during peak times [7].

Core Insights - The article highlights the significant improvements in service quality at Kunming Changshui Airport's security checkpoint, driven by a "Five Hearts" service philosophy aimed at enhancing passenger experience [1][3][11] Service Quality Improvement - In the CAPSE passenger satisfaction survey for the first half of 2025, Kunming Airport's security checkpoint ranked 6th among 11 benchmark airports, an improvement of 2 positions from the second half of 2024 [3] - The number of commendations received by the security checkpoint exceeded 1,800, marking a substantial increase of over 10 times compared to 2024 [3] Tailored Service Strategies - The security checkpoint has implemented a tiered service mechanism based on passenger urgency, ensuring that different categories of travelers receive appropriate assistance [4] - A "quick response" system has been established to coordinate luggage and personal checks, streamlining communication and minimizing delays [4][6] Special Assistance for Travelers - Dedicated staff members assist first-time travelers and prioritize service for special groups such as military personnel, the elderly, and families with children [6] - The checkpoint has introduced measures to optimize queue management, including setting up warning lines and monitoring passenger flow to enhance efficiency [6] Staff Training and Development - The security team undergoes continuous training to improve service quality, focusing on communication skills, emergency response, and professional appearance [8] - The recognition of "service stars" within the team fosters a culture of excellence and motivates staff to provide exceptional service [8] Smart Solutions for Efficiency - The airport has implemented smart solutions to optimize passenger flow, including dynamic adjustments to security lines based on real-time data analysis [10] - Initiatives like the "Good Night Changshui" dedicated security lane for overnight travelers exemplify the airport's commitment to passenger comfort [10] Commitment to Safety and Service - The security checkpoint's service enhancement journey emphasizes a commitment to safety while addressing passenger needs through meticulous attention to detail [11] - The ongoing focus on the "Five Hearts" service philosophy aims to ensure a seamless and secure travel experience for all passengers [11]

Core Viewpoint - The article highlights the enhanced security and service measures implemented by the Xining Caojiabao International Airport's security department to cater to the increasing demand for high-altitude travel during the summer season, focusing on providing a safe and comfortable experience for travelers, especially vulnerable groups [1][3][4]. Group 1: Service Enhancements - The security department emphasizes a service-oriented approach, particularly for elderly, disabled, children, and first-time travelers, through the "Qing Ning An Xin" service brand [1][4]. - Specialized training has been conducted for security personnel to address the unique needs of summer travelers, including managing emotional responses related to carrying liquid items like sunscreen [3][4]. - The department has established a green channel and caring service posts to assist travelers experiencing discomfort due to altitude changes, ensuring a smooth and supportive security process [3][4]. Group 2: Future Developments - With the upcoming completion of the Xining Airport's third-phase expansion, the security department plans to focus on improving management efficiency, service quality, and optimizing measures for travelers [4]. - New initiatives include dedicated channels for vulnerable groups and informative videos on carrying standards for common summer travel items, enhancing the overall travel experience [4].

Core Viewpoint - The company is actively enhancing safety production awareness and expanding safety publicity during the 24th "Safety Production Month" by implementing a multi-dimensional approach to safety education and outreach [1][2]. Group 1: Safety Education Initiatives - The company closely monitors safety warning education activities organized by the aviation authority and airport safety committee, promoting knowledge themes such as "Identifying Safety Hazards" and "Safety Tips from Experts" through animations and case studies [2]. - Plans are in place to conduct safety education in enterprises, rural areas, communities, and schools to foster a positive interactive atmosphere [2]. - A long-term safety warning education mechanism has been established, with regular safety education sessions and extreme weather alerts, particularly focusing on safety during the rainy season [2]. Group 2: Public Engagement and Awareness - The company will organize events for employees and the public to engage in safety science education and experience bases, promoting civil aviation safety policies, laws, and regulations [2]. - The initiative includes inviting the public to experience safety culture firsthand and disseminating professional knowledge to the community, creating an inclusive atmosphere for safety participation [2]. - Continuous activities for "Safety Production Month" will be carried out, with innovative promotional methods to deepen safety awareness among all employees [2].

Core Viewpoint - During the Dragon Boat Festival holiday, Daxing International Airport experienced a surge in passenger travel demand, and the security company successfully completed its safety and service tasks, ensuring a secure and comfortable travel environment for passengers [1] Group 1: Safety Management - The security company prioritizes safety, implementing a "safety first" philosophy and conducting various safety training and awareness programs to enhance employee skills and vigilance [2] - Strict safety checks were enforced during the holiday, utilizing advanced detection technologies to ensure air defense safety [2] Group 2: Service Optimization - The security company optimized service processes to enhance passenger experience, introducing specialized security channels and pre-check services for different passenger groups [3] - Initiatives such as pre-boarding guidance and online promotion of prohibited items were implemented to improve passenger understanding of security regulations [3] Group 3: Risk Management - The security company adheres to a "zero tolerance" policy for safety hazards, conducting thorough inspections of critical areas and promptly addressing identified risks [4] - Continuous monitoring and follow-up on previously identified risks ensure that safety measures remain effective [4] Group 4: Equipment Maintenance - Regular inspections and maintenance of key security equipment, such as X-ray machines and security doors, are conducted to ensure stable operation and accurate detection [5] Group 5: On-Site Management - Management personnel actively engaged in on-site operations during the holiday, ensuring adherence to operational standards and effective resource allocation [6] - Emergency response plans were refined to handle large passenger flows, enhancing the company's ability to respond swiftly to unexpected situations [6]