12月19日，初冬的晨光刚漫进农行囊谦县支行营业室，70岁的尕玛桑巴老人就攥着一个皱巴巴的布包走 了进来——包口没扎紧，露出几叠沾着灰渍、皱皱巴巴的纸币，有的甚至碎成了三四片。 "你好，这钱能换吗？"尕玛桑巴声音发颤，布满皱纹的手把布包往柜台推，"藏在床底下快两年，前几 天才想起来，拿出来就成这样了……" 此刻大厅内的党员先锋队队员代青曲仲正好路过——他是党支部"便民服务岗"的轮值党员，见尕玛桑巴 急得眼圈发红，立刻把他引到"适老服务专座"，倒了杯热茶询问道："爷爷您别急，先说说这钱是怎么 回事？" 由于上了岁数记忆力衰退，尕玛桑巴去年夏天把卖酥油攒的8000多元现金裹在旧布里，随手塞进了床底 的木箱，转头就忘了这回事。直到上周整理杂物时翻出布包，钱已经被潮气浸得发黏、被老鼠啃了边 角，大半纸币都不符合柜台直接兑换的标准。 "按规定残币兑换得看完整度，但您这钱太碎了，要不我们跟您回家，把剩下的碎币都找齐了一起清 点？"代青曲仲的话让尕玛桑巴愣住了——他原本以为这钱"废了"，没想到银行能上门帮忙。 本报记者 郑思哲 通讯员 拉吾东周 "这张50块的缺了小半，但能看清完整号码，能按全额换；这张100块的碎成三片， ...

Core Points - A citizen named Mr. Zhang sought help from the China Postal Savings Bank after a fire damaged over 10,000 yuan in cash that his elderly father had stored in a plastic bag [3][5] - The bank staff, led by manager Wang Xiaoli, successfully restored and exchanged the damaged currency, demonstrating their professional and attentive service [7][8] Group 1 - The incident involved a fire caused by aging electrical wiring, leading to significant emotional distress for Mr. Zhang's family [3] - The bank staff utilized innovative methods, such as soaking the damaged bills in water to separate them, showcasing their problem-solving skills [5][7] - After four hours of meticulous work, the bank was able to exchange 5,617.5 yuan in new bills for Mr. Zhang [7] Group 2 - Mr. Zhang expressed gratitude towards the bank staff for their exceptional service, highlighting the importance of customer care in the banking industry [8] - The successful exchange not only alleviated financial loss for Mr. Zhang's family but also enhanced the reputation of the postal bank for its professional capabilities [8]

Core Viewpoint - The article highlights a heartwarming story of a bank's customer service, showcasing the dedication and care of bank staff in assisting a customer with damaged currency, reflecting the humanistic spirit of financial services [1] Group 1: Customer Service - A senior customer brought in 500 yuan worth of damaged currency, seeking assistance for exchange [1] - Bank staff demonstrated patience and focus, spending nearly two hours meticulously piecing together the damaged notes [1] - The successful reconstruction of 300 yuan in complete banknotes resulted in a joyful response from the customer, emphasizing the importance of customer care [1] Group 2: Company Philosophy - The bank's approach is characterized by treating even small customer needs as significant, reflecting a commitment to high-quality service [1] - The staff's actions illustrate a broader commitment to humanistic values in financial services, aiming to create warm and supportive interactions with customers [1] - The bank plans to continue this philosophy, ensuring that similar heartwarming stories are part of their service experience [1]

Core Viewpoint - The article highlights a remarkable incident at the CCB Dezhou Lingcheng branch, where staff demonstrated exceptional professionalism and dedication in assisting a customer whose elderly relative's savings were severely damaged in a fire, showcasing the bank's commitment to customer service and support [1] Group 1 - A young man rushed into the CCB Dezhou Lingcheng branch seeking help to exchange severely burned banknotes that belonged to his elderly relative [1] - The bank staff initiated a special process to assist the customer, carefully handling the damaged currency to maximize the recovery of funds [1] - The staff utilized tools like tweezers and magnifying glasses to meticulously separate and identify the salvageable parts of the burnt banknotes, demonstrating a high level of care and attention [1] Group 2 - The entire process took nearly four hours, during which the staff remained focused and dedicated despite physical discomfort, aiming to recover as much of the customer's money as possible [1] - The successful exchange of the damaged currency resulted in a grateful response from the customer, who expressed deep appreciation for the bank's professional and patient service [1] - This incident reflects the bank's "customer-centric" service philosophy, earning high recognition and praise from the customer for their warm and effective financial service [1]