未来，建行淄博高青支行将继续秉持这份初心，用专业与温暖化解每一个难题，让更多类似的暖心故事 在服务窗口不断上演，让金融服务始终充满人文关怀的温度。 面对这棘手的情况，工作人员没有丝毫犹豫，迅速投入到这场特殊的 "战斗" 中。他们将残片整齐铺在 桌面上，全神贯注地比对每一块碎片。拼凑过程远比想象中艰难，每一片残片都需仔细核对纹路与图 案，稍有偏差便可能前功尽弃。指尖捻起轻薄的纸片，在灯光下反复比对边缘轮廓，时间在专注的沉默 中悄然流逝。 建行淄博高青支行大厅明亮的灯光下，一场特殊的 "拼图" 行动正在上演。一位年长的客户小心翼翼地 从破旧布袋中，掏出一堆细碎的人民币残片，带着期盼问道："这些钱能换吗？" 这堆共计 500 元的残 损币，因长期存放不当早已支离破碎，碎片不仅数量繁多且尺寸极小，拼凑难度极大。 这 300 元的兑换，不仅是残币到整钞的转变，更是金融服务温度的生动体现。它承载着银行工作人员对 客户的尊重与关怀，诠释了金融服务中最质朴的人文精神。工作人员表示："只要是客户的需求，再小 的事我们都当成大事来办。" 近两个小时里，工作人员始终保持着耐心与专注，时而俯身观察，时而轻声交流拼接思路。当最后一块 ...

Core Viewpoint - The article highlights a remarkable incident at the CCB Dezhou Lingcheng branch, where staff demonstrated exceptional professionalism and dedication in assisting a customer whose elderly relative's savings were severely damaged in a fire, showcasing the bank's commitment to customer service and support [1] Group 1 - A young man rushed into the CCB Dezhou Lingcheng branch seeking help to exchange severely burned banknotes that belonged to his elderly relative [1] - The bank staff initiated a special process to assist the customer, carefully handling the damaged currency to maximize the recovery of funds [1] - The staff utilized tools like tweezers and magnifying glasses to meticulously separate and identify the salvageable parts of the burnt banknotes, demonstrating a high level of care and attention [1] Group 2 - The entire process took nearly four hours, during which the staff remained focused and dedicated despite physical discomfort, aiming to recover as much of the customer's money as possible [1] - The successful exchange of the damaged currency resulted in a grateful response from the customer, who expressed deep appreciation for the bank's professional and patient service [1] - This incident reflects the bank's "customer-centric" service philosophy, earning high recognition and praise from the customer for their warm and effective financial service [1]