Core Insights - The 10th China Airport Service Conference was held in Guangzhou on September 8, where Jinan Airport's "Qingquan Service" Sunshine Assistance Volunteer Service Station was officially awarded the title of "2025 Civil Airport Sunshine Assistance Volunteer Service Station," indicating a new enhancement in barrier-free services and humanistic care at Jinan Airport [1]. Group 1 - The service station is equipped with smart sign language translation devices, barrier-free shuttle buses, low-level counters, and blind path systems, providing personalized services such as one-on-one full-time assistance, sign language services, and psychological counseling, while establishing a "reservation-response-handover" closed-loop mechanism to ensure efficient and precise service [3]. - Since the launch of volunteer services in 2014, the service station has adhered to the "true feelings service" concept, focusing on the travel needs of special passengers and constructing a service model that integrates standardized facilities, refined services, and warm care [3]. - The service station currently has over 200 volunteers and operates a service network consisting of "1 main station + 8 sub-stations," achieving barrier-free service from parking lot to boarding gate, serving over 12,000 special passengers annually, and receiving widespread acclaim [3]. Group 2 - In the future, Jinan Airport's "Qingquan Service" Sunshine Assistance Volunteer Service Station will continue to uphold the "true feelings service" philosophy, promote smart empowerment, expand cooperation networks, and optimize service mechanisms to make services for special passengers more humanized, professional, and sustainable, contributing to the high-quality development of the assistance for the disabled in the national transportation sector [5]. - In recent years, the service station has collaborated with various organizations, including the Shandong Provincial Disabled Persons' Federation and the Jinan City Disabled Persons' Federation, to actively conduct assistance training and barrier-free experience activities, successfully completing major event support tasks such as the National Disabled Persons' Vocational Skills Competition, and has been featured in mainstream media multiple times, becoming an important window to showcase the warmth of Jinan city and the social responsibility of civil aviation [5].

Core Viewpoint - Jinan Airport enhances passenger experience through meticulous attention to detail and comprehensive services, creating a welcoming environment for travelers during the summer travel season [1][3][13] Group 1: Passenger Services - The airport has established an "Inbound Passenger Service Center" in the international arrival hall, integrating various functions such as currency exchange, travel inquiries, and rest areas, ensuring a smooth and efficient entry process for travelers [3][13] - Multilingual signage in English, Japanese, Korean, and Chinese provides clear guidance for incoming passengers, facilitating a seamless arrival experience [3][13] Group 2: Facilities and Amenities - The domestic arrival hall features a changing room designed to provide a soothing atmosphere, helping travelers unwind after long flights [5][13] - The "Love Mom's Room" in the isolation area is equipped with essential baby care items, offering a comfortable space for traveling mothers [6][13] - The airport has free charging stations covering 90% of the terminal, with various types of outlets available to accommodate different devices [10][13] Group 3: Comfort and Relaxation - The temporary rest area for overnight travelers includes foldable lounge chairs and a 24-hour charging bar, providing a cozy environment for those in transit [12][13] - The departure hall features a themed area with artistic decorations and soothing music, enhancing the waiting experience for passengers [12][13]

Core Viewpoint - The article highlights the exceptional service provided by Jinan Airport to a group of elderly overseas Chinese travelers, emphasizing the airport's commitment to passenger care and efficient service delivery [1][4]. Group 1: Service Response - A call was received from a leader of an 86-member elderly group from Australia, expressing concerns about their upcoming flight and the need for assistance due to their age and the number of travelers [2][3]. - The airport's call center staff recognized the urgency of the request and coordinated a comprehensive plan to ensure smooth check-in and boarding for the group, including the provision of sufficient luggage carts and expedited security checks [3][4]. Group 2: Execution of Service - On the day of travel, the group was guided efficiently through the airport, completing check-in and security procedures in just one hour, which was praised by the travelers for the attentive assistance they received [4]. - The leader of the group expressed heartfelt gratitude to the airport staff for their support, highlighting the emotional impact of the service provided [4]. Group 3: Future Service Enhancements - Jinan Airport plans to continue improving service quality and introduce special service measures to enhance the travel experience for all passengers [6].

Group 1 - The core idea of the article is the "Qingquan Service" brand initiative by Jinan Airport, which aims to provide thoughtful and detailed support for students during the national college entrance examination [1][4][8] - The "Qingquan Service" volunteers set up "Qingquan Exam Assistance Stations" at various exam sites, offering free refreshments and comfort items to both students and their parents [4][8] - The initiative emphasizes creating a calm and orderly environment for students, with volunteers actively managing traffic and noise levels around the exam locations [4][8] Group 2 - The "Qingquan Service" brand has been integrated into the "Love Assistance for Exams" program, enhancing its community service image and receiving positive feedback from students and parents [8] - Jinan Airport plans to continue its commitment to supporting students and their families, ensuring that the "Qingquan Service" remains a source of comfort and assistance during their educational journeys [8]