（马瑛 / 摄） 中国民航网 通讯员吴宇坤、马瑛 报道：在桂林机场，身穿荧光色识别马甲、胸前挂着"无成人陪伴儿 童"卡牌的孩子，已成为一道独特而温馨的风景。他们年龄在5至12岁之间，在工作人员全程陪伴下完成 值机、安检、候机直至登机的旅程。2025年1月以来，桂林机场"阳光宝贝"无陪儿童服务已累计保障 2360人次，以安全、细致、有温度的全流程服务，消除了众多家庭的后顾之忧。 （马瑛 / 摄） "看到工作人员牵着我家孩子的手，过了安检之后还一直拍照发过来，心里一下就踏实了。"一位家长在 感谢信中写道。这背后，是一套完整的服务体系：从申请开始，每个孩子即获得专属识别马甲与卡袋， 由专人接手，实现"手递手"无缝交接。候机期间，孩子们可在专属休息区阅读、游戏，工作人员则化 身"临时家长"与玩伴。通过微信专线，家长能实时收到孩子的照片与视频，实现"云端陪伴"。 服务不止于顺畅时段，更体现在应急应对中。若航班因延误或取消安排酒店，机场会选派工作人员陪护 至酒店休息，提供"睡前故事"等服务，直至航班顺利成行。这种将"安心"延伸到每一个可能环节的承 诺，正是"阳光宝贝"品牌自2013年创立以来，持续获得家长信赖的关键。 桂 ...

Core Viewpoint - Inner Mongolia Airport Group will designate May each year as "Service Brand Construction Month" starting in 2024, focusing on enhancing its service brand "China Service Enjoy the Prairie" towards excellence by implementing 16 key tasks across six major areas in 2025 [1] Group 1: Service Brand Development - The group aims to ensure that citizens can "afford, access, and enjoy" air travel, and has developed 46 service products to meet the needs of airlines, passengers, and cargo owners, enhancing both service quality and brand value [2] - The introduction of the "Enjoy the Prairie Worry-Free Group Travel" service product includes personalized services such as guided assistance, seat selection, convenient parking, and centralized security checks [3] Group 2: Service Commitment Upgrade - The service commitment standard has been upgraded to include 34 specific commitments across five categories, emphasizing efficiency and personalized service for first-time travelers, with over 50% of commitments exceeding industry standards [4][5] - Various airports have implemented unique services, such as rapid transfer services and free parking, to enhance passenger experience [4] Group 3: Seasonal Preparedness - The group has integrated peak season support into its brand construction tasks, identifying 80 risks related to service standards and processes, with measures in place to ensure seamless service during peak travel times [6] - Feedback from passengers has led to the identification of 105 service issues, with 167 corrective measures planned for completion by the end of June [8] Group 4: Continuous Improvement - The group emphasizes a customer-centric service philosophy, aiming to incorporate local cultural elements into its services, thereby enhancing brand influence and product competitiveness [9]