细节之处显真情，专业服务解难题。考虑到客户行动不便，小郭全程耐心倾听客户需求，细致讲解业务 流程。针对残疾客户对智能设备操作的潜在困难，他采用"手把手指导+纸质单据辅助"模式，逐笔确认 转账信息，并协助客户在纸质凭证上签字确认，确保每一步操作清晰无误。业务办结后，小郭又贴心地 帮助客户整理资料，并主动联系家人共同将客户安全推送至回家车辆，让客户及家属感动不已。"真的 太感谢小郭了！从进门到离开，每一步都有人照顾，这种贴心服务让我们心里特别温暖。"客户家属感 慨道。小郭则表示："残疾客户更需要耐心与关怀，这是我们的责任，也是农行'农情暖域'服务驿站的 初心。" 践行责任，书写养老金融新篇章。农行济南历下科技城支行未来将持续深化"适老化服务示范网点"建 设，通过智能化改造与人性化服务双轮驱动，推出更多个性化金融产品，让"老有所养、弱有所扶"的服 务承诺落地生根。支行全员将继续用实际行动传递农行温度，为社会民生保障贡献金融力量。 近日，农行济南历下科技城员工小郭以细致入微的服务，帮助一位坐轮椅的残疾客户顺利办理业务，赢 得客户及家属的高度赞誉，成为支行践行"适老化、无障碍"服务理念的生动缩影。 主动关怀，无障碍服务 ...

Group 1 - The core viewpoint emphasizes the continuous improvement of cultural services for people with disabilities during the "14th Five-Year Plan" period, allowing more individuals to access cultural venues and experiences [2][3][4] - The Chinese government has prioritized the development of a public cultural service system that is equitable and accessible for people with disabilities, as outlined in various policy documents and plans [5][7][8] - The implementation of free access policies for disabled individuals to public cultural sites, such as parks and museums, has been established in several regions, enhancing their cultural participation [4][5] Group 2 - The "14th Five-Year Plan" aims to create a robust cultural service system for people with disabilities, focusing on urban-rural balance and rich supply of cultural resources [5][12] - Various initiatives, such as the "Book Drift" program, have been introduced to facilitate access to reading materials for visually impaired individuals, demonstrating a commitment to enhancing their cultural engagement [2][11] - The establishment of a cooperative network among libraries and cultural institutions aims to ensure that visually impaired individuals can access literature and educational resources effectively [11][15] Group 3 - The promotion of inclusive cultural activities, such as the "Cultural Week for People with Disabilities," encourages participation from both disabled and non-disabled individuals, fostering social integration [23][25][29] - Local governments are actively organizing cultural events and training programs to enhance the cultural skills of disabled individuals, thereby enriching their lives and promoting community engagement [26][28] - The development of unique cultural brands and projects, such as the "Beautiful Workshop" initiative, aims to empower disabled individuals through cultural and artistic expression, contributing to their economic independence [20][22]

惊险插曲，登机牌姓名错误引发生死时速 就在值机流程接近尾声时，一个意外情况让现场气氛骤然紧张。电脑系统显示旅客姚女士的购票姓名与 身份证不符。原来，其名字中的"恩"字被误录为"思"，按航空公司规定须立即更正。 《中国民航报》、中国民航网 记者胡夕姮 通讯员郑林曦报道：6月11日，扬州泰州国际机场迎来一批特 殊旅客——19名听障人士要乘坐航班飞往吉林长春。这场跨越1700公里的特殊旅程，始于5天前扬泰机 场抖音官方账号收到的一则求助私信"我们需要机场工作人员的帮助……" 未雨绸缪，从"指尖"到"心间"无缝对接 6月6日，扬泰机场的抖音直播团队接到求助后，第一时间将该信息反馈给安全质量部，并通过文字沟通 了解团队情况：大部分旅客是第一次乘机出行，需全程引导。 扬泰机场立即组织相关保障部门召开专题会议，从地面交通、值机、安检、登机各个环节入手，制定专 项保障方案：将相关信息通报给航空公司，为旅客预留座位；对接扬汽集团，为团队的地面交通提供专 属服务；设置安检绿色通道，确保旅客通行顺畅。考虑到听障旅客的沟通问题，扬泰机场还向扬州市残 联求助，希望委派一名手语老师进行现场指导。 6月11日当天，扬泰机场开设了专属值机柜 ...

Core Viewpoint - The emergence of brain-computer interface (BCI) technology is transforming the concept of controlling devices through thought into reality, with Synchron becoming the first company to integrate Apple's BCI Human Interface Device (HID) protocol for controlling Apple devices like iPhone, iPad, and Vision Pro through neural signals [1][3]. Group 1: BCI Technology and Integration - Apple plans to announce a new development standard later this year, allowing third-party developers to integrate BCI technology into iOS, iPadOS, and visionOS applications [3]. - Synchron will utilize a device called Stentrode, which reads brain activity signals, to connect with Apple's Switch Control feature, enabling thought-based control of Apple devices [3][5]. - Early volunteer Mark Jackson, an ALS patient, has experienced the capability of Stentrode, allowing him to engage with virtual environments despite physical limitations [3]. Group 2: Comparison with Competitors - Stentrode employs a non-invasive BCI approach using a vascular stent, which does not penetrate brain tissue, resulting in lower sensitivity and functionality compared to Neuralink's invasive method that uses 1024 electrodes directly inserted into the brain [5]. - Neuralink's approach offers better signal quality and transmission speed, but Synchron's method is safer, which may explain Apple's choice of Synchron as its first BCI HID protocol partner [5]. Group 3: Accessibility and User Benefits - The introduction of BCI technology aims to provide a new mode of interaction for individuals with paralysis and other physical disabilities, enhancing their independence and quality of life [6][8]. - BCI will enable users to control computers and smartphones through thought, facilitating activities like typing, web browsing, and gaming [8]. - Apple has a history of developing accessibility features for disabled users, and BCI represents a significant advancement in providing inclusive technology [8][10]. Group 4: Security and Privacy Considerations - Current accessibility services can pose security risks, as they may allow unauthorized access to sensitive information [12][14]. - BCI technology could enhance security by ensuring that all interactions with devices are based on the user's intent, potentially reducing the risk of unauthorized actions [14].

期待更多更人性化的技术、服务落地实施，让特殊群体更好参与社会生活 《 人民日报 》（ 2025年05月19日 13 版） (责编：岳弘彬、牛镛) 江苏扬州，盲人管先生办理手机卡时，因不能眨眼，无法完成"刷脸"认证，无奈之下只能以亲属名义开 卡。据报道，管先生自幼双目失明，眼球缺失，身份证照片亦双眼紧闭，但营业厅仍以"规定"为由拒绝 人工核验，坚持要求刷脸。这一场景令人无奈和愤怒，也将特殊群体在技术进步下面临的困境再次推至 大众眼前。 当然，实际落地过程中，需要更多的创新尝试。比如，技术层面，可以探索指纹验证、声纹验证等更多 验证方式，或利用深度学习优化算法，提高对特殊群体的识别准确率，将无障碍理念融入技术研发。服 务层面，应当加强一线员工培训，提升对特殊需求的处置能力，避免"系统说不，人也说不"的机械应 对。同时，银行、医院、政务服务大厅等场景，还需提供更多的人工服务和线下服务选项，确保"数字 鸿沟"不会阻断基本权益。 飞速进步的科技，如何真正服务于所有人，而非制造更多门槛？这是全社会需要共同解答的课题。以法 规压实责任、以服务传递温度，期待更多更人性化的技术、服务落地实施，让特殊群体更好参与社会生 活。 人 ...

Core Points - The Beijing Cooking Association launched the "Beijing Catering Enterprises Practice Barrier-Free Service Initiative" to promote accessibility in restaurants, including the installation of guide dog signs and specialized training for staff [1][2] - The initiative aligns with the implementation of the "Barrier-Free Environment Construction Law" and the "Beijing Barrier-Free Environment Construction Regulations," which provide legal support for the equal participation of disabled individuals in society [1] - Quanjude's front store has made significant modifications, including the installation of a lift for physically disabled individuals, a barrier-free dining area, and a Braille menu for visually impaired customers [1][2] Industry Initiatives - The initiative encourages restaurants to display "Guide Dogs Welcome" signs and to conduct barrier-free service training, promoting Quanjude's training experience as a model [2] - The Beijing Cooking Association plans to incorporate barrier-free service into the evaluation criteria for the top 100 restaurants in Beijing, aiming to enhance the industry's commitment to accessibility [2] - The event coincided with National Assistive Day, where representatives from various disabilities called for greater attention to detail in service provision, advocating for a "coexistence" social environment [2]