特殊服务深耕：筑牢"无障碍、有温度"保障防线，让出行更具公平 《中国民航报》、中国民航网 记者张人尹 通讯员朱玥 报道：作为连接亚欧的重要航空枢纽，乌鲁木齐 天山国际机场自转场运行以来，始终将"旅客体验"置于服务升级的核心位置。服务质量管理工作委员会 （航站区管理部）以"打造有温度、高效率、国际化的航空服务标杆"为目标，聚焦旅客出行全流程中 的"关键小事"与"核心需求"，从便民场景革新、特殊服务深耕、引导系统升级三大维度，推出一系列精 细化、人性化、智能化的服务举措，推动转场初期服务品质实现跨越式提升，为往来旅客勾勒出"便捷 出行、舒适候机、暖心相伴"的航空服务新图景。 便民场景革新：构建"全时段、全需求"服务生态，让候机更具质感 转场运行初期，服管委精准捕捉旅客在候机过程中的"电量焦虑""休憩需求"等高频痛点，以场景化思维 重构便民服务体系，实现从"功能满足"到"体验增值"的深度转型。 在充电服务优化上，机场打造"多点覆盖、多设备适配"的充电网络。新增的15座多功能充电吧台，堪称 候机区的"能量补给枢纽"—每座吧台集成3组含五孔插座、USB接口、Type-C接口的多功能充电模块， 45个充电位可同时满足18 ...

中国民航网 通讯员藏卓渊、陈晨 报道：近日，巴彦淖尔机场获中国助残志愿者协会、中国民用机场协 会联合授牌"阳光助残志愿服务驿站"，这一荣誉是对机场助残志愿服务专业性与阵地化建设的高度肯 定，标志着机场的无障碍服务体系迈入行业规范化发展新阶段。 作为地方重要交通枢纽，巴彦淖尔机场始终秉持"人民航空为人民"宗旨，深耕特殊旅客服务领域。早在 驿站筹备前，机场已构建多层次无障碍服务体系：候机楼前设专用无障碍车位与盲道指引，楼内配备带 紧急呼叫器的无障碍卫生间，常态化提供免费轮椅、特殊安检通道等基础服务；暑运等出行高峰时段， 还通过"爱心安检通道"一对一引导、便民服务站应急药品供应等举措，为残障旅客送上精准关怀。 "授牌是荣誉，更是责任。"未来，巴彦淖尔机场将以驿站为核心，升级三大服务举措：一是扩容服务团 队，吸纳员工与社会志愿者，开展手语、应急帮扶等专业培训；二是增设"爱心服务角"，配备听障辅助 设备、盲文指引卡等专项工具；三是联动地方残联建立旅客需求提前对接机制，推动服务从"被动响 应"向"主动服务"转变，让无障碍服务渗透出行每一环，切实彰显民航领域的民生温度。（编辑：张 薇，校对：李季威，审核：程凌） 巴彦淖尔机 ...

Core Insights - The development of accessible cultural services for visually impaired individuals in China has significantly improved over the past few years, with libraries, cinemas, and museums enhancing their facilities and offerings to cater to this demographic [1][2][3] Group 1: Library Services - The establishment of a network of visually impaired reading rooms across China, with a total of 1,659 such facilities, has been a major advancement in providing access to literature and resources for visually impaired individuals [1] - The availability of nearly 19,000 smart reading machines in libraries nationwide, which have accumulated 35.83 million hours of online interaction, highlights the growing engagement of visually impaired readers with available resources [1] Group 2: Film Accessibility - The "audio-described cinema" initiative, which has been in place for over a decade, allows visually impaired individuals to experience films through detailed narration, with over 2,000 films now available on various internet platforms [2] - Volunteer efforts have been crucial in delivering these audio descriptions, enhancing the cultural experience for visually impaired audiences [2] Group 3: Museum Accessibility - The implementation of the "Barrier-Free Environment Construction Law" in September 2023 marks a significant step towards improving accessibility in museums, with institutions like the Forbidden City now offering guided tours and tactile experiences for visually impaired visitors [3] - The integration of cultural and creative elements in museum exhibits allows visually impaired individuals to engage with history through touch and sound, enriching their understanding of cultural heritage [3]

Core Points - The launch of the 2025 Green Travel Promotion Month and Public Transport Promotion Week in Wuhan emphasizes the city's commitment to enhancing public transport services and promoting green travel [1] - The "Respect for the Elderly Bus Line" initiative has been recognized for its compassionate service towards elderly passengers, with specific actions taken by drivers to assist them [2][3] - The establishment of "Barrier-Free Service Boutique Stations" in the subway system highlights the city's efforts to ensure accessibility for all passengers, particularly those with mobility challenges [5][7] Public Transport Initiatives - The "Respect for the Elderly Bus Line" program includes special services such as the "Red Ribbon" initiative for elderly passengers, which allows them to receive tailored assistance from drivers [3][4] - The 533 bus line has served over 40,000 elderly passengers since 2025, receiving 24 commendations from them, indicating a positive reception of the service [3][4] - The city has recognized 10 bus lines as "Respect for the Elderly Bus Lines" to enhance the travel experience for senior citizens [4] Subway Accessibility - The Wuhan Metro has designated the Wuchang Railway Station and the Wuhuan Sports Center Station as "Barrier-Free Service Boutique Stations," ensuring seamless access for passengers with disabilities [5][7] - The stations feature zero-height access points, clear signage, and dedicated staff to assist passengers, ensuring a smooth transition between different modes of transport [7][9] - The metro system is equipped with specialized facilities such as accessible restrooms and emergency response equipment to cater to the needs of passengers with disabilities [9] Green Travel Statistics - Wuhan's public transport system has achieved an 80% green travel rate, reflecting the city's focus on sustainable transportation solutions [10][12] - The city operates 15 metro lines with a total length of 567 kilometers, serving nearly 4 million passengers daily, showcasing the extensive reach of its public transport network [10] - The conventional bus system operates 779 routes, transporting 1.7 million passengers daily, addressing diverse travel needs across the city [12]

Core Points - The article highlights a heartwarming incident at the CCB Heze High-tech Branch, showcasing the bank's commitment to providing "barrier-free services" for customers with special needs [1][2] - The staff's proactive approach in assisting a disabled customer, Mr. Li, demonstrates the bank's customer-centric service philosophy [2] Group 1 - The bank staff noticed Mr. Li, who was struggling to use his bank card due to a hand disability, and immediately offered assistance [1] - The staff suggested using an ATM for a cash withdrawal of 2000 yuan, ensuring a smoother and quicker process for Mr. Li [1] - Careful adjustments were made to the wheelchair height and privacy measures were taken during the transaction to protect Mr. Li's information [1] Group 2 - After completing the transaction, the staff provided additional support by escorting Mr. Li back to the entrance and offering to wait for him on future visits [2] - Mr. Li expressed his gratitude, stating that the service was more reassuring than having family accompany him [2] - This incident reflects the bank's dedication to understanding and addressing the needs of special customer groups, reinforcing their service commitment [2]

Core Insights - The 10th China Airport Service Conference was held in Guangzhou on September 8, where Jinan Airport's "Qingquan Service" Sunshine Assistance Volunteer Service Station was officially awarded the title of "2025 Civil Airport Sunshine Assistance Volunteer Service Station," indicating a new enhancement in barrier-free services and humanistic care at Jinan Airport [1]. Group 1 - The service station is equipped with smart sign language translation devices, barrier-free shuttle buses, low-level counters, and blind path systems, providing personalized services such as one-on-one full-time assistance, sign language services, and psychological counseling, while establishing a "reservation-response-handover" closed-loop mechanism to ensure efficient and precise service [3]. - Since the launch of volunteer services in 2014, the service station has adhered to the "true feelings service" concept, focusing on the travel needs of special passengers and constructing a service model that integrates standardized facilities, refined services, and warm care [3]. - The service station currently has over 200 volunteers and operates a service network consisting of "1 main station + 8 sub-stations," achieving barrier-free service from parking lot to boarding gate, serving over 12,000 special passengers annually, and receiving widespread acclaim [3]. Group 2 - In the future, Jinan Airport's "Qingquan Service" Sunshine Assistance Volunteer Service Station will continue to uphold the "true feelings service" philosophy, promote smart empowerment, expand cooperation networks, and optimize service mechanisms to make services for special passengers more humanized, professional, and sustainable, contributing to the high-quality development of the assistance for the disabled in the national transportation sector [5]. - In recent years, the service station has collaborated with various organizations, including the Shandong Provincial Disabled Persons' Federation and the Jinan City Disabled Persons' Federation, to actively conduct assistance training and barrier-free experience activities, successfully completing major event support tasks such as the National Disabled Persons' Vocational Skills Competition, and has been featured in mainstream media multiple times, becoming an important window to showcase the warmth of Jinan city and the social responsibility of civil aviation [5].

Core Insights - Agricultural Bank of China (ABC) is exemplifying its commitment to "age-friendly and barrier-free" services through the actions of its employee Xiao Guo, who provided meticulous assistance to a wheelchair-bound customer, earning high praise from the customer and their family [1][2] Group 1: Service Excellence - Xiao Guo proactively identified the needs of the disabled customer upon arrival and assisted in navigating the wheelchair through the bank's barrier-free entrance [1] - The employee guided the customer to the "Love Window" for priority service, ensuring an efficient and smooth transaction process [1][2] - Xiao Guo employed a "hands-on guidance + paper documentation" approach to assist the customer with potential difficulties in using smart devices, confirming each transaction step clearly [2] Group 2: Customer Care - After completing the banking services, Xiao Guo helped organize the customer's documents and coordinated with family members to ensure the customer was safely returned to their vehicle [2] - The family expressed deep gratitude for the attentive service, highlighting the warmth and care provided throughout the visit [2] Group 3: Future Initiatives - ABC's Jinan Lixia Technology City branch plans to enhance its "age-friendly service demonstration site" by integrating smart technology and personalized services [2] - The branch aims to introduce more tailored financial products to fulfill its commitment to support the elderly and vulnerable populations [2] - The entire staff is dedicated to conveying the warmth of ABC and contributing to social welfare through financial services [2]

Group 1 - The core viewpoint emphasizes the continuous improvement of cultural services for people with disabilities during the "14th Five-Year Plan" period, allowing more individuals to access cultural venues and experiences [2][3][4] - The Chinese government has prioritized the development of a public cultural service system that is equitable and accessible for people with disabilities, as outlined in various policy documents and plans [5][7][8] - The implementation of free access policies for disabled individuals to public cultural sites, such as parks and museums, has been established in several regions, enhancing their cultural participation [4][5] Group 2 - The "14th Five-Year Plan" aims to create a robust cultural service system for people with disabilities, focusing on urban-rural balance and rich supply of cultural resources [5][12] - Various initiatives, such as the "Book Drift" program, have been introduced to facilitate access to reading materials for visually impaired individuals, demonstrating a commitment to enhancing their cultural engagement [2][11] - The establishment of a cooperative network among libraries and cultural institutions aims to ensure that visually impaired individuals can access literature and educational resources effectively [11][15] Group 3 - The promotion of inclusive cultural activities, such as the "Cultural Week for People with Disabilities," encourages participation from both disabled and non-disabled individuals, fostering social integration [23][25][29] - Local governments are actively organizing cultural events and training programs to enhance the cultural skills of disabled individuals, thereby enriching their lives and promoting community engagement [26][28] - The development of unique cultural brands and projects, such as the "Beautiful Workshop" initiative, aims to empower disabled individuals through cultural and artistic expression, contributing to their economic independence [20][22]

惊险插曲，登机牌姓名错误引发生死时速 就在值机流程接近尾声时，一个意外情况让现场气氛骤然紧张。电脑系统显示旅客姚女士的购票姓名与 身份证不符。原来，其名字中的"恩"字被误录为"思"，按航空公司规定须立即更正。 《中国民航报》、中国民航网 记者胡夕姮 通讯员郑林曦报道：6月11日，扬州泰州国际机场迎来一批特 殊旅客——19名听障人士要乘坐航班飞往吉林长春。这场跨越1700公里的特殊旅程，始于5天前扬泰机 场抖音官方账号收到的一则求助私信"我们需要机场工作人员的帮助……" 未雨绸缪，从"指尖"到"心间"无缝对接 6月6日，扬泰机场的抖音直播团队接到求助后，第一时间将该信息反馈给安全质量部，并通过文字沟通 了解团队情况：大部分旅客是第一次乘机出行，需全程引导。 扬泰机场立即组织相关保障部门召开专题会议，从地面交通、值机、安检、登机各个环节入手，制定专 项保障方案：将相关信息通报给航空公司，为旅客预留座位；对接扬汽集团，为团队的地面交通提供专 属服务；设置安检绿色通道，确保旅客通行顺畅。考虑到听障旅客的沟通问题，扬泰机场还向扬州市残 联求助，希望委派一名手语老师进行现场指导。 6月11日当天，扬泰机场开设了专属值机柜 ...

Core Viewpoint - The emergence of brain-computer interface (BCI) technology is transforming the concept of controlling devices through thought into reality, with Synchron becoming the first company to integrate Apple's BCI Human Interface Device (HID) protocol for controlling Apple devices like iPhone, iPad, and Vision Pro through neural signals [1][3]. Group 1: BCI Technology and Integration - Apple plans to announce a new development standard later this year, allowing third-party developers to integrate BCI technology into iOS, iPadOS, and visionOS applications [3]. - Synchron will utilize a device called Stentrode, which reads brain activity signals, to connect with Apple's Switch Control feature, enabling thought-based control of Apple devices [3][5]. - Early volunteer Mark Jackson, an ALS patient, has experienced the capability of Stentrode, allowing him to engage with virtual environments despite physical limitations [3]. Group 2: Comparison with Competitors - Stentrode employs a non-invasive BCI approach using a vascular stent, which does not penetrate brain tissue, resulting in lower sensitivity and functionality compared to Neuralink's invasive method that uses 1024 electrodes directly inserted into the brain [5]. - Neuralink's approach offers better signal quality and transmission speed, but Synchron's method is safer, which may explain Apple's choice of Synchron as its first BCI HID protocol partner [5]. Group 3: Accessibility and User Benefits - The introduction of BCI technology aims to provide a new mode of interaction for individuals with paralysis and other physical disabilities, enhancing their independence and quality of life [6][8]. - BCI will enable users to control computers and smartphones through thought, facilitating activities like typing, web browsing, and gaming [8]. - Apple has a history of developing accessibility features for disabled users, and BCI represents a significant advancement in providing inclusive technology [8][10]. Group 4: Security and Privacy Considerations - Current accessibility services can pose security risks, as they may allow unauthorized access to sensitive information [12][14]. - BCI technology could enhance security by ensuring that all interactions with devices are based on the user's intent, potentially reducing the risk of unauthorized actions [14].