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三大电信运营商,集体宣布
21世纪经济报道· 2025-08-01 05:12
Core Viewpoint - The three major telecommunications companies in China have collectively announced standardized measures for telephone marketing to address issues related to false advertising and consumer inducement in marketing calls [1]. Group 1: Official Marketing Numbers - The official outbound marketing numbers for the three telecommunications companies are: China Telecom 10001, China Mobile 10085, and China Unicom 10016. Any calls from other numbers requesting to sign up for services should be considered unofficial [1]. - Users are advised to recognize the official outbound marketing numbers and refrain from conducting business through any unofficial numbers [2]. Group 2: Marketing Practices and User Rights - The telecommunications companies require that if a user explicitly refuses a marketing offer, no further calls should be made to disturb the user [1]. - Marketing calls must provide comprehensive and accurate information, avoiding false advertising and consumer inducement. Key information such as pricing standards, applicable scenarios, validity periods, and restrictive conditions must be disclosed [1]. - All outbound marketing calls will be recorded and reviewed to ensure compliance with strict quality standards, ensuring transparency and integrity in the process [1]. Group 3: Confirmation and Notification Process - After obtaining user consent, staff must send a confirmation SMS detailing necessary information about the service being offered. The service will only be processed after the user replies to the SMS confirming their agreement [1]. - Upon successful processing of the service, a notification SMS will be sent to the user promptly [1].
中国电信、中国移动、中国联通,集体宣布 统一外呼营销号码
Yang Shi Xin Wen· 2025-08-01 04:02
Core Viewpoint - The three major telecommunications companies in China have collectively announced standardized measures for telephone marketing to address consumer complaints regarding false advertising and misleading promotions [1] Group 1: Standardized Marketing Measures - The official outbound marketing numbers for the three telecommunications companies are: China Telecom 10001, China Mobile 10085, and China Unicom 10016 [1] - Consumers are advised that any calls from numbers other than the official ones should be considered non-legitimate [1] - If a user explicitly refuses marketing offers, the companies are prohibited from making further calls to that user [1] Group 2: Transparency and Compliance - Telephone marketing must provide comprehensive and accurate information, avoiding false advertising and ensuring clarity on pricing, applicable scenarios, validity periods, and restrictions [1] - All marketing proposals must be publicly available on the companies' online service platforms and official apps [1] - Outbound marketing calls will be recorded and reviewed to ensure compliance with strict quality standards [1] Group 3: User Consent and Notification - After obtaining user consent, staff must send a confirmation SMS detailing essential information about the service being offered [1] - Users must reply to the confirmation SMS to proceed with the service activation [1] - Following successful activation, a notification SMS will be sent to the user promptly [1] Group 4: Customer Service Numbers - The customer service hotlines for the three telecommunications companies are: China Telecom 10000, China Mobile 10086, and China Unicom 10010 [2]
重大调整!三大运营商,集体宣布——
Sou Hu Cai Jing· 2025-08-01 03:31
Core Viewpoint - The three major telecommunications companies in China have collectively announced standardized measures for telephone marketing to address consumer complaints regarding false advertising and misleading sales practices [1] Group 1: Standardized Marketing Measures - The official outbound marketing numbers for the three telecommunications companies are: China Telecom 10001, China Mobile 10085, and China Unicom 10016 [1] - Consumers receiving calls from numbers other than these should consider them as non-official channels [1] Group 2: Consumer Protection Policies - If a user explicitly refuses marketing services, the companies are prohibited from making further calls to that user [1] - Marketing calls must provide comprehensive and accurate information, avoiding false advertising and ensuring transparency regarding pricing, applicable scenarios, validity periods, and restrictive conditions [1] Group 3: Quality Control and Confirmation Process - All outbound marketing calls will be recorded, and a full review will be conducted to ensure compliance with strict quality standards [1] - After obtaining user consent, staff must send a confirmation SMS detailing essential information about the service, and the service will only be processed upon receiving a confirmation reply from the user [1] - Following successful processing, a notification SMS will be sent to the user promptly [1]
中国移动、中国联通、中国电信,集体宣布!
Core Points - Three major telecommunications companies in China have collectively announced standardized measures for telephone marketing to address consumer complaints regarding false advertising and misleading promotions [1] - The official outbound marketing numbers for these companies are China Telecom 10001, China Mobile 10085, and China Unicom 10016 [1] - Consumers are advised to avoid engaging with any marketing calls from numbers other than the official ones [2] Summary by Categories Marketing Regulations - The telecommunications companies require that if a user explicitly refuses marketing services, no further calls should be made to disturb the user [1] - All marketing calls must provide comprehensive and accurate information without false advertising or misleading promotions, including clear disclosure of pricing, applicable scenarios, validity periods, and any restrictive conditions [1] - All proposed pricing plans must be publicly available on the companies' online service platforms and official apps [1] Quality Control Measures - Outbound marketing calls must be recorded and undergo full review to ensure compliance with strict quality standards, ensuring transparency and integrity [1] - After obtaining user consent, staff must send a confirmation SMS detailing essential information about the service being requested, and the service will only be processed upon user confirmation via SMS [1] - Following successful processing of the service, a notification SMS must be sent to the user promptly [1]
10001/10085/10016,三大运营商统一外呼号码
Yang Shi Xin Wen· 2025-08-01 03:05
Core Points - The three major telecom operators in China have collectively announced standardized measures for telephone marketing to address issues such as false advertising and inducement to consume [1] - The official outbound marketing numbers for the three telecom companies are: China Telecom 10001, China Mobile 10085, and China Unicom 10016 [1] - Users are advised to recognize official outbound marketing numbers and avoid conducting business through any unofficial numbers [1] Summary by Category Marketing Regulations - The telecom companies require that if a user explicitly refuses marketing services, they cannot continue to call the user [1] - Marketing must provide comprehensive and accurate information without false advertising or inducement, including clear disclosure of pricing standards, applicable scenarios, effective periods, and restrictive conditions [1] - All proposed pricing plans must be publicly available on the companies' online service platforms and official apps [1] Quality Control Measures - Outbound marketing calls must be recorded in full and undergo comprehensive review to ensure compliance and transparency [1] - After obtaining user consent, staff must send a confirmation SMS detailing necessary business information, and services will only be processed upon user confirmation via SMS [1] - Following successful processing, a notification SMS will be sent to the user [1] Customer Service - The customer service hotlines for the three telecom companies are: China Telecom 10000, China Mobile 10086, and China Unicom 10010 [1]
三大运营商统一外呼号码:中国电信10001、中国移动10085、中国联通10016
Yang Shi Xin Wen· 2025-08-01 02:35
Core Points - The three major telecommunications companies in China have collectively announced standardized measures for telephone marketing to address consumer complaints regarding false advertising and misleading promotions [1] - The official outbound marketing numbers for these companies are China Telecom 10001, China Mobile 10085, and China Unicom 10016, and consumers are advised to avoid any other numbers for business transactions [1][2] - The companies have committed to ensuring that if a user explicitly refuses marketing offers, they will not receive further calls, and all marketing communications must be clear, accurate, and free from hidden fees or conditions [1] - Outbound marketing calls will be recorded and reviewed to maintain compliance and transparency, and users will receive confirmation messages after agreeing to any services [1] Summary by Sections Marketing Regulations - The three telecommunications companies have unified their outbound marketing numbers to prevent consumer confusion and fraud [1] - Users are encouraged to recognize and use only the official marketing numbers provided by the companies [2] Consumer Protection Measures - The companies will not continue to call users who have declined marketing offers, ensuring respect for consumer preferences [1] - All marketing content must be fully disclosed, including pricing, applicable scenarios, validity periods, and any restrictions [1] Quality Control - Outbound marketing calls will undergo full recording and review processes to ensure adherence to strict quality standards [1] - Users will receive a confirmation SMS detailing necessary information after agreeing to any service, ensuring clarity and consent [1]
中国电信、中国移动、中国联通,集体宣布
Xin Lang Cai Jing· 2025-08-01 02:27
Group 1 - The core viewpoint of the article is that three major telecommunications companies in China have collectively announced standardized measures for telephone marketing to address consumer complaints regarding false advertising and misleading promotions [1] - The official outbound marketing numbers for the three telecommunications companies are China Telecom 10001, China Mobile 10085, and China Unicom 10016, and consumers are advised to avoid any other numbers for business transactions [1][2] - The companies have established that if a user explicitly refuses marketing calls, they cannot be contacted again, and all marketing communications must accurately present the content without false claims or hidden fees [1] Group 2 - Outbound marketing calls must be recorded and undergo full review to ensure compliance with strict quality standards, promoting transparency and integrity in the marketing process [1] - After obtaining user consent, staff must send a confirmation SMS detailing necessary information about the service, and the service will only be processed upon user confirmation via SMS [1] - Successful transactions will be followed by timely notification SMS to the users [1]
三大运营商统一外呼号码
财联社· 2025-08-01 02:09
Core Viewpoint - The three major telecommunications companies in China have collectively announced standardized measures for telephone marketing to address consumer complaints regarding false advertising and inducement to consume [1][2]. Group 1: Standardized Marketing Measures - The official outbound marketing numbers for the three telecommunications companies are: China Telecom 10001, China Mobile 10085, and China Unicom 10016. Any calls from other numbers should be considered unofficial [1]. - If a user explicitly refuses a marketing offer, the companies are prohibited from making further calls to that user [1]. - Marketing calls must provide comprehensive and accurate information, avoiding false advertising and ensuring transparency regarding pricing, applicable scenarios, validity periods, and restrictive conditions [1]. Group 2: Compliance and User Consent - All outbound marketing calls must be recorded and undergo full review to ensure compliance with strict quality standards [1]. - After obtaining user consent, staff must send a confirmation SMS detailing necessary information about the service being offered. The service will only be processed after the user replies to confirm via SMS [1]. - Upon successful processing of the service, a notification SMS will be sent to the user promptly [1].