Core Insights - The company is proactively addressing the challenges posed by the recent cold wave and temperature drop by implementing night-time temperature monitoring and equipment inspections to ensure the safety and reliability of the power supply [2] Group 1: Operational Measures - The company has organized personnel to conduct detailed inspections of power grid equipment, focusing on identifying safety hazards in equipment and line channels [2] - Increased frequency of infrared temperature measurements is being utilized to detect potential issues that may not be visible during the day, such as overheating connections and hidden discharges [1][2] - The company is also ensuring that power supply lines are protected from cold weather and small animals, and is clearing floating debris from the lines [2] Group 2: Customer Engagement - The company is guiding residents in electric heating communities on how to manage their electricity usage effectively during winter, promoting safe and energy-saving practices [2] - Continuous monitoring of actual electricity usage and demand is being conducted to provide follow-up services to customers [2] Group 3: Future Plans - The company plans to maintain a focus on changes in power grid load and equipment operation, dynamically adjusting the scope and frequency of night inspections to enhance equipment monitoring [2]

丰宁公司构建全周期保障机制，做到全流程管控，筑牢服务防线。一方面，加强基层服务能力建设，开 展营业厅电采暖用户服务话术培训，提升一线员工沟通与业务能力，降低投诉风险；另一方面，针对已 报装用户，建立动态台账，要求各供电所每日在所长群统计报装、安装进度，严格执行"先接入，后改 造"原则，优先满足客户需求。此外，创新推行"三服务"体系，即安装前现场勘查、安装中全程督导、 安装后回访跟进，回访时同步开展安全检查与政策宣传，排查线路老化、漏保故障等隐患，讲解节能用 电技巧，实现服务闭环。 截至目前，丰宁公司2025年新增电采暖用户2375户，报装容量达35625千瓦，已完成第一批电采暖客户 用电安全隐患排查。丰宁公司在推进清洁取暖方面增强主动服务意识，缩短客户诉求响应时间，全年电 采暖相关投诉率为零，切实以优质服务保障居民冬季安全用电取暖，树立企业的良好形象。（谢涵 史 欣冉） "过去取暖主要靠烧煤烧炭，费用高不说，污染还严重。这几天换上电采暖设备，供电公司服务态度快 又好，屋里暖和又干净，今年我们指定能过一个暖冬！"丰宁县凤山镇北关村丁柏清提到安装电采暖的 事情，话里话外透露着满意。10月22日，丰宁公司凤山镇供电 ...

"让每一户村民都能温暖过冬，是我们的责任。"近期随着气温持续下降，乡村地区冬季取暖需求日益迫 切。10月12日，国网丰宁县供电公司石人沟乡供电所组织专业工作人员深入辖区各村组内的电采暖用户 家中检查设备运行情况，用"电力温度"筑牢民生保暖防线。 为提升服务效率，积极响应当地居民清洁取暖需求，国网丰宁县供电公司全面优化电采暖报装服务流 程，变"坐等申请"为"主动服务"。供电所营业厅开设了电采暖报装专属咨询窗口，由业扩专工提供专业 解答。此外，还通过微信服务群、朋友圈等方式，及时向用户推送报装流程、安全用电常识、电价信息 等，让用户全程无忧。针对部分老年村民、行动不便群体，供电所开通"暖心服务通道"，安排专人上门 对接需求，优先完成电采暖安装工作。 "王大哥，听您说今年想使用空气能取暖，您有报装需求吗？"对于有报装意向的居民，台区经理提前介 入，提供上门勘查服务，初步确定供电方案可行性，避免用户"多头跑、反复跑"。组织各供电所台区经 理深入所管理辖区，开展电采暖电价政策宣传，现场解答居民关于电价优惠、设备选型、安全用电等方 面的疑问。 针对电采暖用电负荷特点，结合冬季电采暖用电特点和需求，国网丰宁县供电公司提前对 ...