Core Viewpoint - The company is actively addressing the surge in demand for electric heating in rural areas, implementing measures to ensure reliable power supply and enhance customer service during the winter season [1][2] Group 1: Electric Heating Demand and Supply - Since November, the demand for electric heating in the Khorchin District has seen a significant increase, with over 500 households having their electric heating systems installed and powered [1] - The company is focused on the dual carbon goals and rural revitalization strategy, promoting green development and ensuring heating supply for residents [1][2] Group 2: Service Measures and Customer Engagement - The company has adopted a hands-on approach to understand the electricity needs of electric heating customers, conducting thorough inspections of transformer capacities and low-voltage line networks [2] - A dedicated service team is visiting customers' homes to provide safety checks on heating equipment and educate residents on safe and efficient electricity usage during the winter [2] Group 3: Future Plans and Commitment - The company plans to continue enhancing service quality and ensuring that power supply remains stable throughout the winter, aligning with its commitment to meet the electricity needs of the community [2]

Core Insights - The company is proactively addressing the challenges posed by the recent cold wave and temperature drop by implementing night-time temperature monitoring and equipment inspections to ensure the safety and reliability of the power supply [2] Group 1: Operational Measures - The company has organized personnel to conduct detailed inspections of power grid equipment, focusing on identifying safety hazards in equipment and line channels [2] - Increased frequency of infrared temperature measurements is being utilized to detect potential issues that may not be visible during the day, such as overheating connections and hidden discharges [1][2] - The company is also ensuring that power supply lines are protected from cold weather and small animals, and is clearing floating debris from the lines [2] Group 2: Customer Engagement - The company is guiding residents in electric heating communities on how to manage their electricity usage effectively during winter, promoting safe and energy-saving practices [2] - Continuous monitoring of actual electricity usage and demand is being conducted to provide follow-up services to customers [2] Group 3: Future Plans - The company plans to maintain a focus on changes in power grid load and equipment operation, dynamically adjusting the scope and frequency of night inspections to enhance equipment monitoring [2]

Core Viewpoint - The company is enhancing its electric heating services in Fengning County to ensure residents have a warm winter, focusing on customer satisfaction and safety in electricity supply [1][2][3] Group 1: Service Improvement Initiatives - The company has implemented a "point-to-point" electricity inspection service in collaboration with local heating companies to ensure the safety of key facilities before the heating season [2] - A full-cycle guarantee mechanism has been established to manage the entire process of electric heating service, including training for frontline staff to improve communication and reduce complaints [2] - The company has introduced a "three services" system, which includes on-site inspections before installation, supervision during installation, and follow-up visits after installation to ensure safety and efficiency [2] Group 2: Customer Engagement and Satisfaction - As of now, the company has added 2,375 new electric heating users with a reported capacity of 35,625 kilowatts, demonstrating a proactive approach to clean heating [3] - The company has achieved a zero complaint rate related to electric heating services throughout the year, reflecting its commitment to quality service and customer satisfaction [3] - The company is actively working to shorten response times to customer requests, thereby enhancing its service reputation in the community [3]

Core Viewpoint - The company is actively enhancing its services to meet the increasing demand for winter heating in rural areas, ensuring that every household can stay warm during the winter season [1][2] Group 1: Service Improvement Initiatives - The company has optimized the electric heating installation service process, shifting from a passive application approach to proactive service [1] - A dedicated consultation window for electric heating installation has been established at the service hall, providing professional answers to user inquiries [1] - The company utilizes WeChat groups and social media to inform users about installation processes, safety tips, and electricity pricing, ensuring a worry-free experience [1] Group 2: Targeted Support for Vulnerable Groups - A "warm-hearted service channel" has been opened for elderly and mobility-impaired residents, with dedicated personnel providing on-site assistance for installation needs [1] - The company conducts home visits to assess installation feasibility for residents interested in electric heating, minimizing the need for multiple trips [1] Group 3: Infrastructure and Safety Measures - The company has conducted inspections and upgrades of distribution lines and transformers to ensure the power grid can handle the increased load from electric heating [2] - A comprehensive safety check service has been implemented for electric heating users, identifying and rectifying potential hazards in electrical equipment [2] - As of now, the company has completed the installation and line modification for over 70 households and has rectified 8 safety hazards [2]