Group 1 - The event "I Serve the Public, Home Appliance Services Enter the Community" was organized by the Shijiazhuang Consumer Protection Committee and home appliance companies to enhance consumer confidence and optimize the consumption environment [1] - The event included a consultation desk, distribution of consumer rights protection materials, and hands-on guidance for consumers on using the "National Consumer Association Smart 315" platform for online rights protection [3] - Various free services were provided, including home appliance testing, fault diagnosis, maintenance tips, safety education, and demonstrations of new appliance functions [3] Group 2 - The Shijiazhuang Consumer Protection Committee promoted the "Shiwobao" home appliance after-sales service platform, providing residents with knowledge on after-sales rights protection and addressing common repair-related questions [5] - The event aimed to strengthen the communication bridge between enterprises and consumers, enhancing service efficiency and reinforcing corporate responsibility in consumer rights protection [5] - Future initiatives will focus on addressing consumer concerns, innovating service formats, and expanding service areas to further improve the consumption environment and stimulate economic growth [5]