Core Insights - The China Consumers Association (CCA) has made significant progress in consumer rights protection and market development, with 1.533 million complaints processed and 690 million yuan recovered for consumers in the first three quarters of 2025 [1] Group 1: Digital Consumer Rights Protection - The launch of the "Consumer Check" WeChat mini-program allows consumers to easily find businesses that offer unconditional returns, covering over 215,000 merchants nationwide [1] - The "National Consumer Smart 315" platform has registered over 2.476 million consumers and 91,000 businesses since its trial run in March 2024, recovering over 1.17 billion yuan for consumers [2] - The platform's new "Scan to Identify Products" feature enables consumers to verify product information by scanning barcodes, enhancing consumer oversight [2] Group 2: Legal Framework and Advocacy - CCA is strengthening consumer rights through public interest litigation and legislative advocacy, participating in the revision of 23 laws and regulations, and providing 86 targeted suggestions [3] - During the "3.15" campaign, CCA published 10 typical cases of consumer rights protection to address issues in food safety, medical services, and prepaid consumption [3] Group 3: Consumer Engagement and Market Activation - The "3.15 Golden Autumn Shopping Festival" was held to stimulate consumption, covering over 620 million consumers and generating over 55.26 billion yuan in consumption growth [4][5] - CCA is promoting green consumption through the "China Consumer Green Consumption Guide," which includes 50 actionable suggestions to encourage environmentally friendly behaviors [5] Group 4: Market Supervision and Consumer Education - CCA is actively addressing consumer issues such as "price gouging" in the airline industry and misleading advertising in marriage services, advocating for improved regulations [6][7] - The "Ganjiaokou Consumer Lecture Hall" has hosted 10 sessions on various consumer topics, making professional knowledge accessible to consumers [8] - The "Consumer Association Helps You Choose" WeChat mini-program provides access to 550 product testing results, aiding consumers in making informed purchasing decisions [9] Group 5: Collaborative Governance - CCA is enhancing consumer association capabilities and complaint handling efficiency through collaboration with various government departments and industry associations [11] - Initiatives include consumer protection tips for the elderly and monitoring excessive packaging in products, contributing to regulatory decision-making [11]

活动现场，设立咨询台，发放消费维权宣传资料，通过展板展示、案例解析普及消费知识，手把手指导消费者使用 "全国消协智慧 315" 平台线上维权， 同步开展咨询答疑、维权建议提供及消费者满意度测评工作。北国电器益东店工作人员为社区居民提供全方位便民服务，涵盖家电免费检测、故障排查、 保养技巧讲解、安全科普、以旧换新政策解读及新型家电功能演示等。现场还开展水质检测、打豆浆、磨干粉、磨刀等免费便民服务。 为优化消费环境，提振消费信心，11月26日，石家庄市、裕华区两级消保委携手家电企业走进海德园社区，举办"我为群众办实事 家电服务进社区"活 动，切实将便民服务送到家门口。 此外，市消保委家电售后服务质量提升工作专班人员现场推广 "石维宝" 家电售后维修服务平台（含公众号及小程序），通过海报展示、咨询答疑、实操 指导等形式普及售后维权知识。市消保委工作人员与平台入驻维修企业代表组成服务团队，逐一解答居民关于维修质保、平台投诉等疑问，结合典型案例 拆解 "黑维修" 套路，助力居民提升辨别能力。 本次活动通过"消保委搭台、企业参与、群众受益"的模式，搭建起企业与消费者沟通桥梁，让居民享受到高效便捷的服务，同时也强化了企业主 ...