美团表示，原计划为消费者准备秋天的第一杯好茶，但提前发放了兑换券。因此，领取到该券的用户可在8月10日前到全国外卖门店兑换相应茶饮。 美团8月6日还宣布将在线上线下同步发放 270 万杯新品奶茶券，近期所有跑过单的骑手，都能免费领取。不仅可以自己喝，还可以转赠给亲朋好友。 8月6日，美团外卖官方微博回应了霸王茶姬兑换券被"召回"事件。此前，大量网友通过美团"神抢手"活动领取的霸王茶姬"伯牙绝弦"兑换券被系统强制收 回。 此外，立秋期间，美团将向全国十多个知名茶饮品牌，赠送超万张免费"休闲理疗券"，并根据门店实际情况分配给一线员工。店员们可前往附近门店，享 受 40 至 60 分钟的免费捏脚、推拿等服务，缓解工作辛劳。 (齐鲁晚报·齐鲁壹点客户端编辑 王雪婷 综合美团外卖官方微博、IT之家等) ...

Core Viewpoint - The incident involving Meituan's "霸王茶姬" promotion has generated significant public attention and criticism due to technical issues and user dissatisfaction with the coupon redemption process [1][3][5]. Group 1: Promotion Details - On August 6, Meituan launched a promotional event for "霸王茶姬" by distributing "伯牙绝弦" coupons valued at 17 yuan, which were set to expire at 23:59 the same day [3]. - Many users reported that after claiming the coupons, they were unable to use them due to system errors, with messages indicating "self-pickup coupon unavailable" or the coupons disappearing entirely [3][5]. Group 2: User Reactions - Users expressed frustration on social media, with comments highlighting their inability to redeem the coupons even after arriving at the stores, and experiencing congested customer service lines [5][9]. - Some users noted that the coupons were automatically restored but with restrictions, such as limited usage times and only for self-pickup [9]. Group 3: Company Response - In the evening of August 6, Meituan's official Weibo account addressed the situation, explaining that the coupons were released prematurely and encouraging users to enjoy the drinks [10]. - Meituan announced that all users who received the "霸王茶姬" drink coupons could redeem them at participating stores until August 10 [11]. - The company also planned to distribute 2.7 million free milk tea coupons to delivery riders and organize offline events in over 20 cities to enhance rider engagement [14].

【导读】"美团×霸王茶姬"免单券被回收？美团外卖回应：8月10日前可兑换 中国基金报记者 晨曦 8月6日，#美团 霸王茶姬#的词条登上微博热搜榜首位，且持续霸榜。 据悉，当日美团通过"神抢手"活动发放霸王茶姬的"伯牙绝弦"兑换券（价值17元），标 注"当日23:59到期"。但大量用户领券后遭系统强制收回，券包显示"自取券包不可用""暂无 可用门店"或直接消失。 部分用户反映已到店门口却无法核销，客服通道拥堵，仅提示"系统繁忙"。也有网友称，"玩 不起别玩""券选完准备下单时秒消失，站在店门口尴尬"。 美团外卖表示，从现在开始，所有领取到霸王茶姬茶饮券的朋友，8月10日前，可以到全国外 卖门店兑换相应茶饮。美团外卖的大方回应，也引来大量网友的好评。 在美团外卖回应之前，美团微信公众号曾发文称，"美团请所有骑手喝奶茶，请奶茶店员按 摩"。其中提到，美团将在线上线下同步发放270万杯新品奶茶券，近期所有跑过单的骑手， 都能免费领取。立秋期间，美团将向全国十多个知名茶饮品牌，赠送超万张免费"休闲理疗 券"，并根据门店实际情况分配给一线员工。 也有网友反馈称，券包已自动恢复，但使用时间被限制在晚上22:55后，且仅限自 ...