Core Points - Meituan has launched a "Rider Grievance Care Plan" to support delivery riders facing unjust situations, offering up to 50,000 yuan in compensation for verified non-rider responsibility incidents [1][4] - The initiative aims to foster empathy and understanding among riders, merchants, and customers, emphasizing that grievances should not be faced alone [4][6] - The plan includes legal assistance for riders and is gradually being rolled out nationwide [8] Summary by Sections Grievance Care Plan - The plan provides a maximum compensation of 50,000 yuan for grievances verified as non-rider responsibility, along with legal support [1][4] - Meituan acknowledges the challenges riders face and aims to protect their contributions [4][6] Implementation Steps - Riders can report grievances through the Meituan Rider App or Meituan Crowdsourcing App by selecting specific grievance scenarios and submitting evidence [6][7] - The process is designed to ensure that riders receive support and that their grievances are taken seriously [6][7] Future Outlook - The Rider Grievance Care Plan is expected to expand its coverage across the country, indicating Meituan's commitment to rider welfare [8]

Core Points - Meituan has launched a "Rider Grievance Care Plan" to support delivery riders facing unfair treatment, providing a maximum compensation of 50,000 yuan and legal assistance for verified non-rider responsibility incidents [1][4] - The initiative emphasizes the importance of empathy and understanding among riders, merchants, and customers, highlighting that grievances should not be faced alone [2][3] Summary by Sections Grievance Care Plan - The plan aims to protect riders' rights and ensure their contributions are valued, with a focus on providing support during difficult situations [2][3] - Meituan commits to taking action when unfair incidents occur, reinforcing their support for riders [4] Compensation and Support - For grievances verified as non-rider responsibility, Meituan will offer a maximum of 50,000 yuan as compensation along with legal aid [4] - The process for riders to report grievances includes specific steps outlined in the Meituan Rider App and Meituan Crowdsourcing App [5]

除了淘宝闪购外，美团也在持续加码骑手保障和福利。11月4日晚间消息，近日，美团官方发布消息， 将于11月5日正式推出"美团骑手委屈关怀计划"，通过主动兜底、快速响应、实质补偿等，让骑手在委 屈时刻感受到平台的坚定支持，共同守护配送生态的健康发展。 美团表示，在即时配送场景中，骑手常面临突发性、差异化的委屈时刻，从无端指责到恶意刁难甚至引 发诸多冲突。这些难以被监测到的问题，不仅影响骑手职业形象，也不利于配送生态、行业的长期健康 发展。 10月30日，据"京东黑板报"公众号消息，为犒劳全职骑手在京东11.11开门红期间的付出，京东集团创 始人刘强东为全国京东外卖全职骑手免费提供一份肯德基套餐。相关信息显示，此次犒劳的套餐包含汉 堡、鸡翅、薯条及可乐四件套。 11月6日，记者获悉，随着8月底淘宝闪购推出外卖业第一套制服，按照计划安排，每一位活跃且稳定骑 士正免费获得新制服、新头盔、新餐箱等全套装备。这也是淘宝闪购加码骑士保障和福利的最新动作。 据介绍，为了提升城市骑士的装备体验，淘宝闪购投入资源，通过以旧换新活动向城市骑士发放新装 备，免费发放覆盖100万活跃且稳定骑士，其他有需求的骑士可享受优惠置换新服务。 8 ...