Core Points - Meituan has launched a "Rider Grievance Care Plan" to support delivery riders facing unjust situations, offering up to 50,000 yuan in compensation for verified non-rider responsibility incidents [1][4] - The initiative aims to foster empathy and understanding among riders, merchants, and customers, emphasizing that grievances should not be faced alone [4][6] - The plan includes legal assistance for riders and is gradually being rolled out nationwide [8] Summary by Sections Grievance Care Plan - The plan provides a maximum compensation of 50,000 yuan for grievances verified as non-rider responsibility, along with legal support [1][4] - Meituan acknowledges the challenges riders face and aims to protect their contributions [4][6] Implementation Steps - Riders can report grievances through the Meituan Rider App or Meituan Crowdsourcing App by selecting specific grievance scenarios and submitting evidence [6][7] - The process is designed to ensure that riders receive support and that their grievances are taken seriously [6][7] Future Outlook - The Rider Grievance Care Plan is expected to expand its coverage across the country, indicating Meituan's commitment to rider welfare [8]

Core Points - Meituan has launched a "Rider Grievance Care Plan" to support delivery riders facing unfair treatment, providing a maximum compensation of 50,000 yuan and legal assistance for verified non-rider responsibility incidents [1][4] - The initiative emphasizes the importance of empathy and understanding among riders, merchants, and customers, highlighting that grievances should not be faced alone [2][3] Summary by Sections Grievance Care Plan - The plan aims to protect riders' rights and ensure their contributions are valued, with a focus on providing support during difficult situations [2][3] - Meituan commits to taking action when unfair incidents occur, reinforcing their support for riders [4] Compensation and Support - For grievances verified as non-rider responsibility, Meituan will offer a maximum of 50,000 yuan as compensation along with legal aid [4] - The process for riders to report grievances includes specific steps outlined in the Meituan Rider App and Meituan Crowdsourcing App [5]

Group 1 - Taobao Flash Delivery has launched a new uniform for delivery riders, providing free equipment including uniforms, helmets, and food boxes to 1 million active riders [1] - The new uniform features a racing suit design that enhances safety and comfort, with materials that are windproof, breathable, and water-resistant [1] - The "Urban Knight Orange Initiative" has been introduced, rewarding riders for heroic acts and supporting their education and welfare [1] Group 2 - Meituan has announced the "Meituan Rider Care Plan" to support riders during difficult situations, emphasizing quick responses and substantial compensation [2] - The plan addresses issues faced by riders, such as unwarranted accusations and conflicts, which can harm their professional image and the delivery ecosystem [2] - JD.com has provided free KFC meals to full-time riders during the 11.11 shopping festival, and has signed formal labor contracts with over 150,000 full-time riders, ensuring full benefits [2]