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电话接不完、美甲师忙到凌晨三点,年味儿把消费“四大金刚”带火了
第一财经· 2026-02-12 13:31
Core Viewpoint - The beauty industry, particularly nail services, is experiencing a significant surge in demand leading up to the Chinese New Year, with consumer interest and spending increasing dramatically during this peak season [3][10]. Group 1: Industry Trends - The demand for beauty services such as nail art, hairdressing, and eyelash extensions has seen a remarkable increase, with search volumes for these services rising over 90% in the two weeks leading up to the New Year [3]. - Nail service demand has doubled in the same period, indicating a strong consumer trend towards beauty services as part of New Year celebrations [3][8]. - The beauty industry is categorized as one of the "Four Major Consumption Categories" during the festive season, alongside home cleaning services, reflecting a cultural emphasis on celebration and aesthetics [10]. Group 2: Operational Adjustments - Beauty salons are adapting to the increased demand by modifying their operational hours and staffing, with many salons extending their hours and increasing the number of service stations by 3 to 5 per location [7][8]. - Nail technicians are experiencing a significant increase in workload, with daily customer service numbers rising from an average of 5-6 to over 10 during peak times, leading to longer working hours and higher earnings [5][7]. - The average consumption of nail polish has increased, with technicians using up to 2-3 bottles in two days compared to one bottle per week under normal circumstances [6]. Group 3: Customer Demographics and Preferences - A notable shift in customer demographics has been observed, with new customers making up 50% of the clientele, including a wide age range from children to seniors, indicating a broader appeal of beauty services [10]. - Customers are increasingly opting for more complex and expensive nail designs during the festive season, with service times extending to 2-3 hours for intricate styles [10][11]. - The trend of pre-booking appointments has intensified, with many customers reserving slots 1-2 weeks in advance, reflecting a shift in consumer behavior towards planning for beauty services [6][8]. Group 4: Revenue Growth - Beauty technicians' earnings have seen a substantial increase, with reports indicating income growth of nearly 100% compared to the previous year during the peak season [12]. - The overall transaction volume for beauty services has surged, with major cities like Shanghai, Shenzhen, and Beijing leading in consumer demand, contributing to the industry's growth [11].
春节变美别踩坑!警惕过年“三件套”套路→
Xin Lang Cai Jing· 2026-02-02 09:46
临近春节,焕新造型成为不少消费者的刚需,美发、美甲、美睫等美容服务迎来消费高峰。然而,这份 美丽需求背后却暗藏诸多消费陷阱,预付费跑路、效果与承诺不符、隐性消费等纠纷频发,让不少消费 者的"变美之旅"变成"闹心之旅"。 其中消费者与商家的纠纷主要体现在以下几种情况:一是预付式消费纠纷 【下载黑猫投诉客户端】, 商家以低折扣、充值返现等套路诱导消费者办卡后,可能短期内闭店跑路且拒绝退费;二是服务效果与 宣传不符,消费者提前约定的造型、款式与实际完成效果差异显著,商家却以个人肤质或发质问题拒绝 整改或退款;三是价格不透明,宣传时标注低价基础款,实际消费时却以底胶另算、款式升级、甲片加 价等名义叠加隐性费用;四是产品有卫生隐患,部分商家使用成分不明的美甲胶、睫毛胶,或者工具未 按规定一客一消毒,可能引发皮肤过敏、眼部不适等健康问题。 江苏省消保委认为 商家需坚守诚信底线,违法违规行为应被依法追责。美发、美甲、美睫行业的各类消费陷阱,损害了消 费者的知情权、选择权、公平交易权,违反了《民法典》《消费者权益保护法》等相关法律法规。 转自:江苏省消保委 对消费者: 针对预付式消费纠纷: 商家以低折扣、充值返现等方式吸引消 ...
过年变美“三件套”消费高峰将至,江苏省消保委提醒别踩坑
Xin Lang Cai Jing· 2026-01-11 11:01
Core Viewpoint - The beauty service industry in Jiangsu Province is experiencing a consumption peak as the New Year approaches, prompting the Jiangsu Consumer Protection Committee to warn consumers about potential scams and encourage rational spending and verification of service providers' qualifications [1][7]. Group 1: Consumer Issues - Consumers' "beautification journey" has turned into a "troublesome journey," with disputes arising mainly from four situations: prepaid consumption disputes, service results not matching promotions, price transparency issues, and health hazards from products used [3][4]. - Prepaid consumption disputes occur when businesses lure consumers with discounts and cashback offers, only to close down shortly after and refuse refunds [3][5]. - Service results often differ significantly from what was promised, with businesses blaming individual skin or hair conditions for not rectifying or refunding the service [3][5]. - Price transparency issues arise when businesses advertise low base prices but add hidden fees during the service, violating consumer rights [5][6]. Group 2: Health and Safety Concerns - There are health risks associated with beauty services, as some businesses use unverified products and do not follow proper sanitation protocols, which can lead to skin allergies and other health issues [4][6]. - The beauty service providers have a responsibility to use qualified products and adhere to hygiene standards to protect consumers' health [6]. Group 3: Recommendations for Consumers and Businesses - The Jiangsu Consumer Protection Committee advises consumers to be rational when prepaying for services, favoring small, short-term prepaid cards over large, impulsive payments [7]. - Consumers should confirm service details in writing before proceeding and choose businesses with complete licenses and compliance with health regulations [7]. - Businesses are urged to operate with integrity, avoid false advertising, and clearly communicate service prices and standards to prevent disputes [7].