仔细核对包内物品无误后，颜书雯快步前往约定地点，将手包交还到旅客手中。接过失而复得的手包， 旅客连声道谢。颜书雯微笑着回应："这是我们应该做的，能找到就好。" 在这个象征团圆的日子里，这场及时的"完璧归赵"，让旅客的归家之路画上了一个温暖的句号。 搭建沟通桥梁，让旅客顺利出行 《中国民航报》、中国民航网 记者钱擘 报道：在近期的出行高峰期，东航武汉公司在旅客出行服务 中，坚持"四精"服务，暖心保障旅客的航程。 "完璧归赵"温暖旅客归家路 中秋佳节，武汉天河机场里处处洋溢着节日的温馨氛围。一位刚搭乘MU2452航班从北京抵汉的旅客， 在下机后不久，却突然发现自己的黑色手包不见了--里面有现金、证件等重要物品。 就在旅客焦急寻找之际，客舱清洁员在机上发现了被遗落的手包，按照流程登记后，迅速交给登机口工 作人员颜书雯。颜书雯没有丝毫耽搁，立刻通过系统查找到旅客的联系方式，拨通了电话。"先生，您 别着急，手包我们已经妥善保管"电话那头传来的话语，让旅客悬着的心终于落下。 国庆假期的天河机场，东航综合服务柜台前人流如织。地面服务人员王倩刚结束手头的工作，抬头便看 见一位旅客缓步走近。她立即起身，微笑询问："您好，请问有 ...

Core Viewpoint - Eastern Airlines Jiangsu Company successfully completed the cross-province transfer support task for an elderly patient on flight MU9721 from Dali to Nanjing, demonstrating its commitment to providing specialized services for unique passenger needs [1][3][5]. Group 1: Service Implementation - The company received a special support request for a severely injured elderly passenger who required full supine travel and had only one family member accompanying [3]. - A special support plan was initiated, which included establishing real-time communication with Dali Airport, coordinating optimal parking and passenger transport resources with Nanjing Airport, and developing a joint transfer plan with the airport's emergency center [3][5]. - On the day of the flight, the company clarified roles, refined processes, and efficiently allocated ground support personnel and stretcher teams, ensuring real-time monitoring of flight dynamics [5]. Group 2: Collaborative Efforts - Upon arrival in Nanjing, the company coordinated with the airport's operation command center and emergency center for multi-departmental collaboration, utilizing a dedicated lift platform for safe transfer and facilitating quick luggage retrieval for the family [5]. - The efficient and compassionate service provided by the company received gratitude from the family, highlighting the effectiveness of the support measures [5]. Group 3: Service Quality Improvement - In July, the company reported a total of 563 wheelchair passengers, representing an 18.28% year-on-year increase, indicating a growing demand for specialized services [6]. - The company plans to continue enhancing the service quality for "small passengers, small animals, small groups, and special passengers" during the summer travel season [6].