12月7日，长城汽车旗下魏牌发布声明称，关注到有部分蓝山车主反馈车辆仪表装饰板出现局部裂纹问 题，经核查，该问题是由于装饰板安装过程操作不当，产生应力集中，进而导致局部裂纹。此部件为装 饰作用，不影响功能使用。魏牌方面表示，厂家免费更换此部件，提供上门取送车服务，并承诺此部件 终身质保。 ...

Core Viewpoint - The company has acknowledged issues with the instrument panel decorative trim of the Blue Mountain model, which has been reported by some owners to have localized cracking due to improper installation, but it does not affect the functionality of the vehicle [1] Group 1: Issue Identification - The company has formed a special team to address the feedback regarding the localized cracking of the instrument panel decorative trim [1] - The cracking issue is attributed to stress concentration caused by improper installation during the assembly process [1] Group 2: Customer Service Response - The company has introduced a special service policy to resolve customer concerns, including a dedicated hotline for feedback and a commitment to respond promptly [1] - The manufacturer will provide free replacement of the affected part, along with door-to-door vehicle pickup and delivery service, and offers a lifetime warranty on this component [1] Group 3: Commitment to Customer Rights - The company emphasizes its commitment to customer-centric service, adhering to principles of transparency and factual accuracy [1] - The company strictly follows national automotive warranty regulations and the Blue Mountain's 5-year or 150,000-kilometer warranty policy to protect the legal rights of vehicle owners [1]