Core Viewpoint - The company, Bojue Travel Photography, is facing significant operational issues, including staff unavailability, customer complaints regarding undelivered services, and a lack of communication from the company, leading to a loss of consumer trust [1][3][14]. Group 1: Customer Complaints - Multiple customers have reported that they are unable to reach Bojue Travel Photography staff after making payments for wedding photography packages, with some stating that their deposits are unrefundable [1][3]. - A customer, Ms. Zhang, mentioned that she purchased a wedding photography package and an additional clothing package but has yet to receive the items, despite multiple attempts to contact the company [1][3]. - Another customer, Mr. Lu, expressed frustration after paying a deposit and being unable to schedule a photoshoot, with no response from the company [3]. Group 2: Employee Issues - Reports indicate that Bojue Travel Photography is facing salary payment issues, with employees claiming they have not received their wages for four months [4][5]. - An employee stated that despite repeated inquiries, the company has not resolved the salary delays, indicating potential financial distress within the organization [5]. Group 3: Business Operations - The flagship store of Bojue Travel Photography is currently not accepting new bookings, focusing instead on servicing existing customers [6][10]. - The company has received a low service rating compared to competitors, with a total score of 4.1 and a service guarantee score of 3.5, both significantly lagging behind 99% of peers [7]. Group 4: Regulatory Actions - Regulatory authorities have reported receiving numerous complaints about Bojue Travel Photography, including issues related to business operations and customer service failures [13][14]. - The company is currently in a state of suspension, with all business activities halted, prompting investigations into the reasons behind the operational shutdown [14][15]. Group 5: Company Background - Bojue Travel Photography was established in 2010 and has expanded its services to cover 112 countries, with a presence in several major Chinese cities [18]. - The company has faced financial difficulties, evidenced by multiple instances of equity freezes, including a significant freeze of 16 million yuan in March [19].

Core Viewpoint - Recent reports indicate that multiple customers of Platinum Wedding Photography have faced issues with unresponsive staff and unfulfilled services, leading to concerns about the company's operational status and customer service quality [1][4][3] Group 1: Customer Complaints - Numerous consumers have reported problems such as non-delivery of purchased services and difficulties in obtaining refunds for deposits [3][4] - A customer who booked a wedding photography package in March 2024 has been unable to contact any staff and is uncertain about the status of their deposit [4] - Another customer reported being misled about a successful appointment, only to be subsequently blocked from further communication [4] Group 2: Company Status - The company is currently in a state of suspension, with all business operations halted as confirmed by local market regulatory authorities [4][3] - The flagship store on Taobao, which claims to be a "12-year-old store," has a low service rating of 3.5, significantly trailing behind 99% of its competitors [1] - The company has received numerous complaints regarding its operational status, leading to an investigation by regulatory bodies [4][3] Group 3: Financial and Legal Issues - Reports indicate that the company has been facing financial difficulties, including unpaid wages to employees for four months [4] - Legal troubles are evident, with multiple court judgments against the company and its legal representative, who has had 16 million RMB in equity frozen [10][12] - The company has a history of financial instability, with several associated companies either dissolved or in a precarious state [10]

Group 1 - Multiple consumers have reported issues with Platinum Wedding Photography, including unresponsive staff and difficulties in obtaining refunds for deposits [1][2] - A consumer from Hangzhou paid a deposit of 3350 yuan in March 2024 but has been unable to contact any staff for service or refund [2] - Another consumer reported being "blocked" after initially contacting customer service, indicating a lack of communication and support from the company [2] Group 2 - The flagship store of Platinum Wedding Photography is currently not accepting new bookings and is focusing on servicing existing customers [3] - A consumer reported paying a deposit of 2000 yuan during the 2025 shopping festival but has not received any services, with staff suggesting she pursue legal action for a refund [3] - A group of over 200 consumers has formed a rights protection group to collectively address their grievances and seek refunds [3] Group 3 - Employees have confirmed that the company has announced a temporary suspension of wedding photography services due to seasonal business fluctuations [4][5] - Reports indicate that employees have not been paid for nearly four months, with some higher-level staff experiencing even longer delays in salary [5] Group 4 - Regulatory authorities have received numerous complaints about Platinum Wedding Photography, leading to investigations into the company's operations and status [6] - The company is currently in a state of suspension, with all business activities halted [6] - The company has a history of partnerships with popular media and has been involved in various cultural activities since its establishment in 2010 [6] Group 5 - The company has multiple instances of frozen equity, with its legal representative facing significant financial restrictions [7][8] - As of March 2025, the legal representative's equity worth 16 million yuan has been frozen, indicating serious financial distress [8]

Core Viewpoint - The company Platinus Travel Photography is facing significant operational issues, including staff unavailability and customer complaints regarding undelivered services and unrefunded deposits, leading to its current state of suspension [1][4][6]. Group 1: Customer Complaints - Multiple consumers reported issues with Platinus Travel Photography, including non-delivery of purchased services and difficulties in obtaining refunds for deposits [6][7]. - A customer who booked a wedding photography package in March 2024 has been unable to contact any staff and is uncertain about the status of their deposit [7]. - Another consumer reported being misled about their appointment status after initially contacting customer service, only to be subsequently blocked [7]. Group 2: Operational Status - The flagship store of Platinus Travel Photography on Taobao indicates that the company has been operational for 12 years, with over 536,000 followers, but currently shows signs of distress with a low service rating [1][4]. - The company is reportedly in a state of suspension, with all business activities halted, as confirmed by local market regulatory authorities [4][9]. - The customer service hotline has been unresponsive, with calls going unanswered, indicating a breakdown in communication [4][9]. Group 3: Financial and Legal Issues - Platinus Travel Photography has been reported to have outstanding salary payments to employees, with claims of wages being overdue for four months [7]. - The company has multiple instances of frozen equity, with significant amounts involved, indicating potential financial distress [13][14]. - Regulatory authorities are investigating the reasons behind the company's suspension and have urged affected consumers to retain evidence for future claims [9].