Group 1 - The core point of the article is that SF Express has launched a "late delivery compensation" service, allowing customers to receive compensation for delays caused by the company's transportation issues [1][3] Group 2 - The compensation standard is based on the estimated delivery time at the time of pickup, with compensation rates ranging from 20% to 30% of the basic shipping fee depending on the duration of the delay and the customer's membership level [3] - SF Express will utilize a big data system for intelligent analysis and responsibility breakdown throughout the entire logistics process to address issues [3] - The costs associated with this compensation will be fully borne by the company, with no liability placed on the delivery personnel [3] Group 3 - To prevent potential malicious claims, SF Express will implement an intelligent risk control system that automatically tracks and analyzes each compensation request using a big data model to identify abnormal patterns [3] Group 4 - The "late delivery compensation" service is initially launched in ten cities, including Dalian, Shenzhen, Qingdao, Wuhan, Nanjing, Shaoxing, Shijiazhuang, Xiamen, Xi'an (including Xianyang), and Chengdu (including Ziyang and Meishan), with plans to expand to more areas as the model matures [3] - The service will eventually cover various products, including SF Standard Express and Same-Day Delivery, with a goal of nationwide coverage [3]

Core Viewpoint - SF Express is a leading express delivery service provider in China, known for its efficient and reliable services, catering to both individual and corporate clients [1]. Preparation Steps for Shipping - Ensure that the items to be shipped comply with SF Express's shipping requirements, including checking the prohibited items list [7][8]. - Proper packaging is crucial for protecting items during transit, using materials like cardboard boxes and bubble wrap [8]. - Weighing and measuring items is necessary for accurate freight cost calculation, as SF Express charges based on weight and volume [8]. Shipping Methods Offered - SF Standard Express: The main service offering next-day delivery nationwide, suitable for urgent shipments [8]. - SF Economy Express: A more cost-effective option with slower delivery times, ideal for non-urgent shipments [9]. - SF International: Provides specialized international shipping services covering multiple countries and regions [10]. Pickup and Payment Options - SF Express offers door-to-door pickup services, which can be scheduled via the official website, app, or customer service hotline [11]. - Various payment methods are available, including online payments through the website or app, cash payments upon pickup, and account payments for corporate clients [15][16][17]. Tracking Services - After shipping, customers can track their packages through the SF Express website, app, or customer service hotline by entering the tracking number [17][18][19]. Important Considerations - Retaining the shipping receipt is important for future inquiries and complaints [20]. - For high-value items, purchasing insurance through SF Express is advisable to mitigate risks [21]. - Customers can contact SF Express customer service for assistance with any issues encountered during the shipping process [22].